Moving Memories

We have won the credit card disputeOnce the money has been deposited into my account which should happen by FridayMiss [redacted] may pickup her blu ray discs

I have been dealing with Miss [redacted] since 9/She has signed a contract and received her order which she signed forOnce she picked up her product she had her credit card transaction disputedFirst in January she had withdrawn $Once I disputed her accusations and showed documents she had her credit company dispute another $Her Blu Rays were completed in January and she was notified in emails which I have documentedI cannot give a refund Because I have not received any payments to refundI cannot give the blu Rays without paymentAs of now I still have not been paid for any work or products

Hi, We sincerely apologize for not being able to show a tracking number for your tape that was shippedWe did let go of the employee in charge of the shippingWe are a local buisness who does everything in houseWe don't usually ship out ordersWe did give a full refundAnd we can re record the commercial footage for youWe are truly sorry and we would like to make this right

Complaint: ***
I am rejecting this response because: the statements made by DC Studios are not true. On September 24, I paid DC Studios $IN ADVANCE for the following items:1) transfer of old mm film to DVD - costs totaling $220.502) creation of a highlight real - costs totaling $307.723) BluRay discs to be created once highlight reel completed - $142.10At the time I paid DC Studios, I was told it would take approximately to weeks to complete my order. After weeks I attempted to contact the company but encountered issues. When I finally received a response, they told me my transfer DVD would be ready before Thanksgiving. I never heard from them again. I finally reached the company again and was able to set up an appointment for December 18, to come and pick up the initial DVD and my original film. The night before the appointment, Mrs*** contacted me via email and cancelled the appointment. When I challenged Ms*** as t o the legitimacy of the company, she responded stating I was a mean-spirited woman and did not want to do business with me. She stated she would credit me the cost of the highlight reel. I was finally able to pick up my original film and transfer DVD on December 30, 2015. At that time I was told I would receive the refund check and the BluRay discs in the mail the following week. I never did. The last correspondence I have from DC Studios is an email dated January 9, stating they would put both the refund check and the BluRays in the mail the following week. I have never heard from them again.I did attempt to get my money back by filing a dispute with *** ***. I disputed the amount of $which covers the highlight reel I was told I would receive a refund for and the BluRay discs which I never received. DC Studios stated to *** *** that I had received all good and services upon payment and that I was also made aware that the BluRay discs took weeks to create. Although this is not true (as I paid IN ADVANCE), *** *** closed the dispute in favor of DC Studios. I attempted to dispute the amount several times but to no avail. Each time DC Studios provided information. The last time the dispute was opened, it was created by *** *** in the incorrect amount of the entire $670.32. I asked *** *** several times to correct the amount but they never would. I never received any of the funds credited back to my account based on any of the disputes I filed.I paid $to DC Studios for a highlight reel and BluRay discs. I have not received either of these items. Hence the reason I filed this claim with the Revdex.com. At present, I am out the total amount of $449.82. DC Studios received the funds but did not provide the services. I therefore do not agree with their response
Sincerely,
*** ***

The facts are as follows:We have completed over hours of work *** *** that he has received*** *** is tasked with completing edits and submitting them back to so we can make a new edited project (See attached #2)*** *** has claimed to have completed these edits yet will not submit them to us(See attached statement from his email labeled #3.) *** *** wants a full refund of services rendered in order to remove complaint(See attached statement #4)*** *** attempted to get a full refund for services already rendered through his credit card once already(See attached #5)*** *** misrepresented the agreements “estimated completion date” in his complaint as an ag*** upon completion date(See attached contract #6)*** *** is not confused or forgetful as *** suggested in her first responseHe is falsely trying to make it look like we have not responded to any inquiriesWe contacted him to let him know of the initial delay due to a death in the family and returned his 12/inquiry on the same day(see attached #showing responses to this email and many other preceding it.)*** *** claimed that he had to travel to my office to get his order after no responseThe truth is that *** *** was begged to come into the office to resolve his breech of contract and pay for services already rendered(See attached #for timeline)*** *** was offered a refund for the editing not yet completed by him at this time and declinedHe agreed to continue as originally planned and was given instructions on how to log his edits( see attached #9)*** *** required assistance in his home to operate his DVD player which was provided, despite being over a hour away from our office. This is a service that is not included in payment and was a customer service decision to help *** *** in his home in order to give him what he wantedAbility to play DVD’s is assumed in all DVD ordersInstructions were provided but *** *** needed in person technical assistance with his computer( See attached #10)*** *** was happy with the results up to this point as he submitted additional media for conversionAs an additional customer service to *** ***, we agreed to a trade for his beta player (non-functional) in order to cover the costs of additional transfers(see attached #11)*** *** finished his logging of edits but never submitted them to us as agreed(see attached #12) I can only speculate that *** *** has found a family member or friend that could complete the order now that his logs are complete and he wants as much money back as possible*** *** was not available for his last round of questions and then asked for a full refund(See attached #13)*** *** has since made it clear that he would remove this complaint if he received a refund for services rendered leading *** to believe that the Revdex.com was being used as a tool to hurt our business with information in an attempt to get a refund for services rendered. (See attached #14)We can certainly take a while to complete our portion of a project given the nature of our small company but this particular project has been completed with the exception of the edits which is the responsibly of the clientI don’t understand *** ***’ unwillingness to provide his logs despite them having been completed *** *** can schedule an hour consult with his editor in the office online at no chargeIf *** *** would like to see his project completed, he needs to make an appointment to come in and sit with his editor as agreed or summit his finished logsThe project will then take weeks to complete once his notes are submitted(see attached #2) We can complete the project by organizing it as we see fit and burn his copies without his notes per our agreement if he would likeWe are still willing to give *** *** a full refund for the edits that have yet to be completed and no storage charges will be assessedWe are willing to finish the project as contracted once he submits his notes and meets with editorHe has more years to finish his logs and submit them before we can finish the project for him as is stated in the agreement.We are not willing to give *** *** over hours of work already rendered for free because of his attempt to destroy our accreditation with the Revdex.comWe are willing to finish the contract or refund the editing portion but not both. *** ***

Complaint: ***
I am rejecting this response because: They have not contacted me many times *** did call my home phone on 8-22-and in my absence left a message on myanswering machine about an email He said he would call back later but never called back We have not received our order as they stated The editing I had to do wascompleted on 9-13-and I sent an email to inform them Again, no response from them In their message to you they have resorted to name calling by saying I am old, forgetful and confused Are these good reasons to take advantage of any client? Anyone reading my email documents will see that the "forgetfulness and confusion"are clearly their own business practices Their email concerning the refund they offered was for "high lite reell portion" with no dollar amountIn their message to you the refund was for "editing package" with no amount They want me to withdraw my complaint BEFORE any dollaramount is stated My request to them was for an honest and fair refund amount that would equal all unfinished work in the contract that was paid in full I can supply allemail documents referenced here and # *** is not an invalid complaint as they stated in their message to you *** *** fund is identified Their reference to holdinghostage is miss-placed My request to them was for an honest and fair refund amount that would equal all unfinished work in the contract that was paid in full.
*** ***

I have been in contact with clientWe gave Miss *** a full refundRefund check has been cashed

Complaint: ***
I am rejecting this response because:1) the response from the business does not address the $paid for the Highlight reel that was never produced by DC Studios. In a December email from Ms*** *** she specifically stated that she would refund the cost of the Highlight reel and to date I have not received that refund.2) DC Studios operates on an appointment only basis. Before I accept DC Studios promise to take delivery of the BluRay discs, I want assurance that they will provide a specific time and place for that appointment AND that they will actually deliver. These discs were to be Christmas presents for my brothers and I was assured I would receive in time for Christmas last year. I work for a living and need to understand exactly how, where, and when I will receive the discs before I accept this response as DC Studios has proven difficult to communicate with.3) DC Studios was paid in advance in September for all services to be rendered and all disputes I filed with *** *** were settled in favor of DC Studios so I do not understand the comment that I can pick up the BluRay discs once funds are deposited in DC Studios account. They have had the funds since September
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please ask the business re record the commercial footage and send to us
Sincerely,
*** ***

We have won the credit card dispute. Once the money has been deposited into my account  which should happen by Friday. Miss [redacted]  may pickup her blu ray discs.

Hi,       ...

            We sincerely apologize for not being able to show a tracking number for your tape that was shipped. We did let go of the employee in charge of the shipping. We are a local buisness who does everything in house. We don't usually ship out orders. We did give a full refund. And we can re record  the commercial footage for you. We are truly sorry and we would like to make this right.

I have been dealing with Miss [redacted] since 9/15. She has signed a contract and received her order which she signed for. Once she picked up her product she had her credit card transaction disputed. First in January she had withdrawn $449.00. Once I disputed her accusations and showed documents she...

had her credit company dispute another $242.53. Her Blu Rays were completed in January and she was notified in emails which I have documented. I cannot give a refund Because I have not received any payments to refund. I cannot give the blu Rays without payment. As of now I still have not been paid for any work or products.

Our manager at the time had marked the clients World Trade Center commercial tape as shipped. The paperwork said it was shipped in October. We have shipped the [redacted] a new disc and a full refund of $70.00 to the clients. We are truly sorry for the mixup.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have contacted the client many times. They emailed me if I give them a full refund they will remove the dispute. They have received their order over a year ago. They are supposed do editing. We went to their house to teach them how to use their DVD player. They live an hour away. Unfortunately my...

client is older and seams to forget and get confused. I offered to refund their editing package, even though he is under contract. My client is holding me hostage with the removal of an invalid complaint.