Moving Right Along

We concur that the shipper’s crib was scratched in a few places Even though they didn’t purchase additional insurance and specifically released their shipment to a value not to exceed 30¢ per pound per article, we dispatched a technician to repair it but they wouldn’t allow any repairs to be done in the apartment We then offered to bring it back to our facility for repair and that we would return it within day but they declined and preferred we buy them a new cribWe then sent a truck and technicians to remove the crib and repair it on the truck so they wouldn’t be without a crib but the stain didn’t dry rightWe once again suggested they buy a travel port-a-crib so the repairs to the crib could be done right but they refusedShipper stated they were never given the option to purchase additional insurance but yet they specifically initialed that they wanted to decline it See attached picture of the crib after repairs