Having worn glasses for over 65 years and lived in multiple states from North Carolina to Hawaii, I've had many trips to optical stores. The customer service at The Eye Center to replace a broken frame was my first 5 star experience. The optician, Venessa P., immediately examined the broken frame and stated that only the bridge needed to be replaced instead of the whole frame (a savings over $300) - although she cautioned that, as the frame was an older one, the part may no longer be available.
She called the frame manufacturer who did find that part still in stock. As she was still on the phone giving the necessary information for the part to be shipped, I realized that I had another identical frame in my pocketbook from a pair of glasses with older lens. I interrupted her and held them up to see if they might be used for the needed repair.
Here's the 5 star part: instead of giving a sigh of impatience because I had wasted the considerable amount of time and trouble she spent finding a replacement part, she gave me a truly genuine smile and said the old frame part would do! ( A savings of $75.00.) Thanks to her technical expertise, less than 5 minutes later, I had a perfectly repaired pair of glasses.
For competency served up with a generous spirit, The Eye Center is the best!
Having worn glasses for over 65 years and lived in multiple states from North Carolina to Hawaii, I've had many trips to optical stores. The customer service at The Eye Center to replace a broken frame was my first 5 star experience. The optician, Venessa P., immediately examined the broken frame and stated that only the bridge needed to be replaced instead of the whole frame (a savings over $300) - although she cautioned that, as the frame was an older one, the part may no longer be available.
She called the frame manufacturer who did find that part still in stock. As she was still on the phone giving the necessary information for the part to be shipped, I realized that I had another identical frame in my pocketbook from a pair of glasses with older lens. I interrupted her and held them up to see if they might be used for the needed repair.
Here's the 5 star part: instead of giving a sigh of impatience because I had wasted the considerable amount of time and trouble she spent finding a replacement part, she gave me a truly genuine smile and said the old frame part would do! ( A savings of $75.00.) Thanks to her technical expertise, less than 5 minutes later, I had a perfectly repaired pair of glasses.
For competency served up with a generous spirit, The Eye Center is the best!