Moving USA

# [redacted] InboxRevdex.com of Metro Washington DC Jul (days ago) to me ---------- Forwarded message ---------- From: < [redacted] > Date: Tue, Jul 15, at 1:PM Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] To: [email protected] Dear Revdex.com and ** [redacted] , This is the reply to Customer ID# [redacted] ; On June 20th, we did the pick up for customer ID# [redacted] and her first available delivery date was on June 29th The contract that customer ID # [redacted] read over, signed and dated on the pick up dateClearly stated"PLEASE NOTE: There is up to business days from the above mentioned date for delivery." On 7/7/Customer's mom called me after hours around 6:p.mand I spend over an hour with her on the phone explaining everything to her from the sales department to the delivery The conversation ended on a good note and that I will follow up with the customer the following day On July 8th first thing that morning I called the customer and asked her if she has received any phone calls form dispatch on or around the 5th of July; she told me that she did and the her household goods should be there shortly I called the mother and explained to her that her daughter Customer Id# [redacted] has received a call from dispatch on or around the 5th and has spoken to the driver since as of this morning Unfortunately the mother who actually paid for the entire move was not aware of all of this because her daughter did not inform her I am not in the office on Saturdays as I informed the mother on the 7th therefore I would of not had that knowledge that the household goods have left Thank you kindly for your time and assistance in this matter Sincerely, [redacted] Claims Department Manager MOVING USA LLC, ###-###-#### [redacted] WWW.MOVINGUSALLC.COM [redacted] Claims Department Manager MOVING USA LLC, ###-###-#### [redacted] WWW.MOVINGUSALLC.COM

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: While they say they are still processing the claim..they still have not agreed on the amount of cubic feet billed versus actual space used..They have the pictures that I took and refuse to acknowledge the difference If they would acknowledge the difference, this would quantify the amount being refunded to me versus the unknown right now Had they not try to tell you about the number of pieces and boxes in their first response, I wouldn't be as concerned Clearly that was misdirection, and not pertinent to the billing of cubic feetStill waiting for the correct response and thank you for your efforts Sincerely, [redacted] Regards, [redacted]

See Attachment of Print all In new window Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] Inbox x Revdex.com of Metro Washington DC Jul (days ago) to me ---------- Forwarded message ---------- From: < [redacted] > Date: Thu, Jul 10, at 11:AM Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] To: [email protected] Dear Revdex.com and [redacted] , This is the reply back for File# [redacted] Customer ID: [redacted] 's Wife contracted Moving USA, LLC for Moving she was also the one on the pick up location in WV; who went over all the moving documents signed and dated [redacted] knew of everything prior to the truck being loaded as she was informed that the price will be going because she wanted to take a lot more things with her that were not on the original inventory The original inventory was based on pieces which is two pages of documented inventory; however, the customer had seven pages of inventory upon pick up Our Moving Estimate states all the payments procedures and options as does the moving contract in three separate places All copies were provided to [redacted] upon pick up and scanned and emailed within hours for customer ID [redacted] Upon the pick up no payment was made, [redacted] did inform us that she will be wiring money in the next day The items had several damages already upon the pick up as was stated in the inventory pages per item upon pick up and copies were provided upon pick up and emailed The customer did not have an additional Full Value Protection as per Free Limited Liability Insurance the following was applied to the claim itself for damages:Filing Claims:Should the customer not declare a specified value and not pay the additional valuation charge hereon, then the Customer hereby agrees to the company's limited responsibility as specified on the contract($cents per pound per article) with a maximum of up to $ Insurance-"notice under Maryland law(article 56, section 176A) " Every moving and storage firm is required to advise you that the purchaser should obtain insurance to protect him/her from loss of goods." The company shall not be liable for the loss or destruction of/or damage to the Goods tendered hereunder to any part Thereof unless claim is made in writing supported by a paid delivery and filed with the company within (10) days after the Goods are deliveredBill demand thereof is refused Customer is responsible for all items packed by ownerCustomer is responsible for all press wood items." MrCustomer Id [redacted] was also notified when the truck was loaded of his balance due and that upon the delivery is payable ONLY in U.SPostal Money Order or Cash ONLY, as the contract has previously stated in three places and the moving estimate The following rules were provided to [redacted] upon pick up and she read, signed and dated The copies were also provided to her and later email to customer ID [redacted] Prior to receiving the claim from Revdex.com; we had an internal claim that has been already filed by customer ID [redacted] and at this time has been resolved We have a Claim Form on file signed by MrCustomer Id [redacted] and the check number [redacted] has been mailed on or about July 3rd, Thank you kindly for your time and assistance in this matter

Business replied via email with the following statement: Complaint ID# [redacted] , the customer filed a moving claim with our offices, he was offered a settlement on 10/28/based on his moving contract; the customer replied back in January of "...see you in court."

Revdex.com of Metro Washington DC 2:PM (hours ago) tome ---------- Forwarded message ---------- From: < [redacted] @movingusallc.com> Date: Thu, May 8, at 12:PM Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] To: [email protected] Dear Revdex.com, Unfortunately I am not able to reply to the direct link that you have provided Therefore I am responding via email Re: Complaint# [redacted] : Dear [redacted] , I am so sorry to hear that you feel this way and that for some reason that it ever came across that "smoke has been blown your way." I am not able to go into an entire conversation we had from the day of the pick up with you sir until today We are a business sir and work accordingly by all the ethics of such However, we also have, procedures, rules and regulations that we follow We are still processing your claim and once the claim resolution has been reached we will notify you with an outcome Sir, it is all one claim sir and not two claims Thank you kindly for your time, cooperation, patience and understanding Sincerely, Natalie S [redacted] Claims Department Manager MOVING USA LLC,###-###-#### [redacted] @movingusallc.comWWW.MOVINGUSALLC.COM

Handwritten Attachment

Washington DC" aria-label=" " # Revdex.com of Metro Washington DC Apr (day ago) tome ---------- Forwarded message ---------- From: < [redacted] > Date: Sun, Apr 27, at 12:PM Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] To: [email protected] Dear ** [redacted] , Since I am unable to type the reply as per your link I am doing it right below Dear Customer ID# [redacted] , I understand your concern as far as the delivery; I have also spoken to you on the 7th of April sir and advised you of our procedures as far as claims and how to follow through I have also scanned and emailed you one of the long distance move forms with the time and all the needed information Unfortunately, break downs of trucks and weather impact a lot of our deliveries Unlike a small compact vehicle tractor and trailers are handled differently on the road and have to abide by much severe rules and regulations To this day there hasn't been a written claim in my inbox or via regular USPS mail Our office/business hours are M-F 9-5; therefore if you called before or after hours, there was no one at the office The truck drivers have all the customers information on the road and do communicate with dispatchers in case of emergencies Our delivery time frame is in all our moving contracts that every customer reads and signs It takes us up to business days from the first available delivery date Normally when there is an actual delay after business days, a customer is refunded $per day for the delay Although your 14th business day was on the 11th of April we are offering you $for your inconvenience that is more then two days delay and we believe is fair Thank you for your time and understanding Sincerely, [redacted] Claims Department Manager MOVING USA LLC,###-###-#### [redacted] WWW.MOVINGUSALLC.COM

See Attachment Revdex.com of Metro Washington DC Jan 6to me complaint id # [redacted] ---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Mon, Jan 5, at 12:PMSubject: Re: My moveTo: Revdex.com of Metro Washington DC My apologies I forgot to include my complaint numberI will resend with appropriate informationThank youOn Jan 5, 8:AM, "Revdex.com of Metro Washington DC" wrote:Thank you for contacting the Revdex.com The Bureau does not process complaints that are simply cc’d to us We can only assume your intent is to make us aware of the problem, but not to call for specific intervention on our part If you would like this filed as a formal complaint, please fill out the complaint form on our national website, www.Revdex.com.org.On Mon, Jan 5, at 9:AM, [redacted] < [redacted] @***.com> wrote:Ms S***,I am so very upset - the movers arrived and the inventory list they provided was handwrittenIt was not the original Contract viewed and signed on line As the Driver, Ray, Stated he was picked this shipment up from a warehouse which was not secured There was mention of you taking my belongings and putting them in a warehouse, why? They were safe in the storage I had Also, there was no mention on the original contract that you would place my things in a warehousePer your Sales person they would be wrapped and shipped directly to meAttached is a list of damaged and missing itemsI notice on the contract there was items but I only received Please note: it was explained to the moving coordinator that I am in Kansas and was unable to be in DC for the move I explained that my Grandson would be there to let the movers into the storage and pay them but he had no authority to alter my contract He said he understood and they just needed someone there so they could gain access and receive payment.Ms [redacted] ***Overland Park, KS 66213###-###-#### Revdex.com of Metro Washington DC AttachmentsJan 6to me ---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Mon, Jan 5, at 2:PMSubject: Fwd: My moveTo: Revdex.com of Metro Washington DC Complaint # [redacted] ---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Mon, Jan 5, at 8:AMSubject: Re: My moveTo: natalie@ [redacted] .comMs S***,I am so very upset - the movers arrived and the inventory list they provided was handwrittenIt was not the original Contract viewed and signed on line As the Driver, Ray, Stated he was picked this shipment up from a warehouse which was not secured There was mention of you taking my belongings and putting them in a warehouse, why? They were safe in the storage I had Also, there was no mention on the original contract that you would place my things in a warehousePer your Sales person they would be wrapped and shipped directly to meAttached is a list of damaged and missing itemsI notice on the contract there was items but I only received Please note: it was explained to the moving coordinator that I am in Kansas and was unable to be in DC for the move I explained that my Grandson would be there to let the movers into the storage and pay them but he had no authority to alter my contract He said he understood and they just needed someone there so they could gain access and receive payment.Ms [redacted] ***Overland Park, KS 66213###-###-#### ?Also, included: conventional Oven - Damaged (tape was removed) Vacuum Cleaner - Damaged (brushes broken Revdex.com of Metro Washington DCFeb (days ago)to me ---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Tue, Feb 3, at 8:AMSubject: Re: My moveTo: Revdex.com of Metro Washington DC Complaint # [redacted] Please inform me of how the company has made a good faith effort I have not heard from them Will I get a portion of the insurance claim or what will they do? I have asked my church to assist me during this transition Please advise me on how Revdex.com reached this conclusion.Blessings

It seems as there is a bit of confusion on the part of customer id # [redacted] ; the customer's sales rep was/is Tom S***; upon reserving her move based on the moving estimate and providing signature- stating that she has read and agrees to all terms and conditionsCustomers pay for the amount of spay they occupy on the truckCustomer id # [redacted] ; clearly on the pihad more items then her original inventory with the e-signature; therefore she was charged moreMore space occupied the higher the cost As far as for packing that actually clearly in block letters is spelled out on the estimate that it is additional; hence and additional $Our deliveries as per contract state can take place for Missouri up to business days with a legality up to business daysCustomer id's # [redacted] pickup took place on 10/25/14; on 10/30/14; she has called screaming at me that the price was higher and where is my stuffAfter I have explained to the customer id # [redacted] the entire procedure; she cussed me out and I politely asked her to call me back when she is able to speak to me as one human being to anotherShortly after her mother and herself were calling dispatch screaming of where customer id # [redacted] 's household goods wereAs per their request the truck was sent out for delivery; as per our contract it clearly states- "...if you will not be able to accept the delivery when the truck is in route or there to deliver, the redelivery fee will apply." Customer id # [redacted] 's did not accept the original delivery as per her own and mother's request When customer id # [redacted] did not accept her delivery the first time around; Mike H***; our Operations Manager called her and spoken to her and did remind customer id # [redacted] that there will be a redelivery fee of $750.00, When we had the next truck leaving for MO; our dispatch department called customer id # [redacted] and told her that the truck is in route and should be there shortly; as of November 12th around 8:p.mEST when the conversation was completed; customer id # [redacted] stated that we will not hear about the delivery in the next few daysThe next day of the afternoon customer id # [redacted] emails me her first available delivery date of 11/17/On 11/18/our dispatch department informed customer id # [redacted] of the truck leaving and should reach her in 2-daysOn the 215t of November the customer id # [redacted] ; was nowhere to be found and did not accept the deliveryWe called several times, the operations manager, dispatch, driver, myselfLeft voice mail messages on both of the numbers provided by the customer id # [redacted] This was a second official delivery attempt; since we were able to reroute the truck one time with no fees to the customerWe called, emailed, even texted and only then did she complyCustomer id # [redacted] ; did receive a $discount on the delivery; regardless of what she has put us throughThank you kindly for your time and assistance in this matter.Sincerely,Natalie SClaims Department Manager

[redacted] Aug to me Dear Revdex.com and [redacted] , For the Customer ID# [redacted] ; has filed an internal Claim and we are processing it internally We would like to request from the customer which route she prefers; to keep processing the internal claim with us or as to just process it with Revdex.com and close an internal claim with us Thank you kindly for your time and assistance in this matter Sincerely, Natalie S [redacted] Claims Department Manager MOVING USA LLC, ###-###-#### [redacted] WWW.MOVINGUSALLC.COM

Idenia Campbell
We contacted this company on 6/30/2:44:PM, We are still waiting to he
Jul (days ago)
*** ***
Jul (days ago)
to me
I finally did receive my household goods on Monday, July 8th at p.m
I asked the driver if his truck had broken down in Kansas He replied that he owns his own truck and all he did was hook up to the trailer on July 3rd and drove out here He said he did not go through Kansas Our shipment was the first one to off load and he was going on to Montana to off load another shipment and then to Washington state to drop off the final two loads They lied to me just as I suspected; and they were rude to me I spoke with ***, the dispatcher, ***, the move coordinator, and ***, the claims manager All of them were rude They did give me a $discount, but I will never recommend them to anyone Now, they've emailed me a form to sign stating that I will not now or forever more file a claim against them
Thank you for contacting them If you hadn't, I think I would still be waiting for delivery

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will accept the day delay payment of from the company
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]---------- Forwarded message ----------From: *** *** Date: Sun, Nov 16, at 7:PMSubject: Re: CID # *** vMoving USATo: *** *** Yes it was all settled They did use all days to respond, but eventually they gave me 82% of what was due,and I was happy to get that, so I called it a day! Thanks very much for following up.***

---------- Forwarded message ----------
From:
Date: Mon, Jun 30, at 3:PM
Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***
To: [email protected]
Dear Revdex.com
and *** ***,
This is reply to customer ID ***:
That is correct we did a pick up for MsCUSTOMER ID *** on May 14th, 2014; and *** ***, did not make a payment upon the pick up in her home in Virginia We have received a partial payment from their daughter on or about May 30th, Their daughter and I had a phone conversation on the 15th of May that she would be making a payment now (check was dated May 23rd and mailed) with an attached note that the payment upon the delivery will not be made prior to June 1st, and how much she appreciated that we were working with her to help her This is the email word for word that I have emailed *** *** on May 15th, 2014: "Dear *** ***,
Thank you kindly for getting back to me and it was a pleasure to speak to your daughter over the phoneYour daughter informed me that she will not be able to make a payment upon the delivery prior to June 1stTherefore if we show up with your household goods prior to June 1st; and *** will not be able to make the final payment in U.SPostal Money Order or Cash in the amount of $990.38; then we would have to redeliver the items and there will be a$redelivery fee***, as per our conversation, is only able to make a partial payment on the 23rd and then one on the 1st of JuneThank you kindly for your time and understanding
Sincerely,
*** ***
Claims Department Manager
MOVING USA LLC,"

: Complaint #*** - settlement has reachedInboxx *** ***Mar (days ago)to me Dear Ms***,It was nice talking to you this morning Thank you again for taking care of my Case ID#*** on the Moving
Company Dispute Charge case As I stated below in my previous emails that the Moving Company and I have reached agreement Please kindly update the case from "Unresolved" to "Settlement has reached" The MovingUSA agrees to send me the refund as soon as the Revdex.com updates the case.My email address is ***, and the MovingUSA claim manager name is Natalie S*** and email address is ***.Thank you for your help Looking forward to hearing from you.*** *** ***---------- Original Message ----------From: "***" To: i***@myRevdex.com.orgSubject: Fw: Re: Complaint #***/ATTN: Ms ***Date: Wed, Mar 19:56:GMT Dear Ms***, I am re-sending you this email, which I sent to the *** couple days ago, in case it did not get forwarded to you. So sorry to bother you again I left you couple voice messages too to try to get this case update Thank you for your suggestion on 1/27/that I could contact MD State Office of Consumer Affairs I did that and the MovingUSA replied finally. As I mentioned in the email below that Natalie S*** from MovingUSA asked me to contact Revdex.com that settlement has been reached and claims has been closed Could you please add the information in the case? So her billing department can issue the refund check to me. I can be reached at this email *** or phone number ###-###-####.Thank you so much for your time and help on my case.Regards,*** *** ***
----- Reply message ----- From: *** To: "***" Subject: Your Moving Claim Date: Wed, Feb 18, 2:pm Dear Ms***,The billing department is unable to send out a check until all the claims are clearedThank you kindly for your time and understanding.Sincerely,Natalie S*** Claims Department Manager MOVING USA LLC, ###-###-#### *** WWW.MOVINGUSALLC.COM -------- Original Message -------- Subject: Re: Your Moving Claim From: "***" Date: Wed, February 18, 9:am To: ***Good morning Natalie,Attached is the signed release form in JPEG image file.Please send the refund of $to……………(my name and address here)…………..…………..I'll contact Revdex.com and MD Consumer Protection Office after I receive your refund.Thank you *** ---------- Original Message ---------- From: "***" To: *** Subject: Re: Your Moving Claim Date: Fri, Feb 22:05:GMTHi Natalie,Thank you for contacting me finallyThe original claim/refund should be $Why is this $not accounted for in your proposed settlement amount of $700.00?Although all of the invoices and documents I have indicate that the correct refund amount should be $754.37, this claim process has already consumed a significant amount of my time, and so I feel that I have no other option but to accept your settlement amount of $Can I email attached a JPEG image file of the form you sent to me back to you? I will contact the Revdex.com after I receive the refund.Thanks.*** ---------- Original Message ---------- From: To: *** Subject: Your Moving Claim Date: Thu, Feb 10:30:-0700Dear Ms*** ***,After several deliberations; we have reached an outcome and a settlement to your liking in the amount of $Please see an attached form for you to complete and to return back to usPlease also contact the Revdex.com and kindly let them know that the settlement has been reached and that the claim has been closedIf you have further questions, or concernsPlease feel free to email me or to call meThank you kindly for your time and understanding. Sincerely,Natalie S*** Claims Department Manager MOVING USA LLC, ###-###-#### *** WWW.MOVINGUSALLC.COM ---------- Original Message ----------From: ***To: ***Subject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***. Date: Jan 17:32:+

"width: 678px; margin: 0px; padding-top: 0px; padding-right: 8px; text-align: left;">
Revdex.com of Metro Washington DC
2:PM (hours ago)
tome
---------- Forwarded message ----------
From:
Date: Thu, May 8, at 12:PM
Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted]
To: [email protected]
Dear Revdex.com,
Unfortunately I am not able to reply to the direct link that you have provided. Therefore I am responding via email
Re: Complaint#[redacted]:
Dear [redacted],
I am so sorry to hear that you feel this way and that for some reason that it ever came across that "smoke has been blown your way." I am not able to go into an entire conversation we had from the day of the pick up with you sir until today. We are a business sir and work accordingly by all the ethics of such. However, we also have, procedures, rules and regulations that we follow. We are still processing your claim and once the claim resolution has been reached we will notify you with an outcome. Sir, it is all one claim sir and not two claims. Thank you kindly for your time, cooperation, patience and understanding
Sincerely,
Natalie S[redacted]
Claims Department Manager
MOVING USA LLC,###-###-#### [redacted]@movingusallc.comWWW.MOVINGUSALLC.COM

Washington DC" aria-label=" " "background- height: 24px; width: 24px;">
Revdex.com of Metro Washington DC
Apr (day ago)
tome
---------- Forwarded message ----------
From:
Date: Sun, Apr 27, at 12:PM
Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted]
To: [email protected]
Dear **[redacted],
Since I am unable to type the reply as per your link I am doing it right below
Dear Customer ID# [redacted],
I understand your concern as far as the delivery; I have also spoken to you on the 7th of April sir and advised you of our procedures as far as claims and how to follow through. I have also scanned and emailed you one of the long distance move forms with the time and all the needed information. Unfortunately, break downs of trucks and weather impact a lot of our deliveries. Unlike a small compact vehicle tractor and trailers are handled differently on the road and have to abide by much severe rules and regulations. To this day there hasn't been a written claim in my inbox or via regular USPS mail. Our office/business hours are M-F 9-5; therefore if you called before or after hours, there was no one at the office. The truck drivers have all the customers information on the road and do communicate with dispatchers in case of emergencies. Our delivery time frame is in all our moving contracts that every customer reads and signs. It takes us up to business days from the first available delivery date. Normally when there is an actual delay after business days, a customer is refunded $per day for the delay. Although your 14th business day was on the 11th of April we are offering you $for your inconvenience that is more then two days delay and we believe is fair. Thank you for your time and understanding
Sincerely,
[redacted]
Claims Department Manager
MOVING USA LLC,###-###-#### [redacted]
WWW.MOVINGUSALLC.COM

[redacted]
Aug 13
to me 
 Dear Revdex.com and [redacted],
 
For the Customer ID#[redacted]; has filed an internal Claim and we are processing it internally.  We would like to request from the customer which route she prefers; to keep...

processing the internal claim with us or as to just process it with Revdex.com and close an internal claim with us.  Thank you kindly for your time and assistance in this matter.
 
 
Sincerely,
 
Natalie S[redacted]
Claims Department Manager 
MOVING USA LLC,
###-###-#### 
[redacted]
WWW.MOVINGUSALLC.COM

#[redacted].
InboxRevdex.com of Metro Washington DC
Jul 16 (9 days ago)
to me 
---------- Forwarded message ----------
From: <[redacted]>
Date: Tue, Jul 15, 2014 at 1:25 PM
Subject: RE: You have a new message from the Revdex.com...

of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].
To: [email protected]
Dear Revdex.com and **. [redacted],
 
This is the reply to Customer ID# [redacted];
 
On June 20th, 2014 we did the pick up for customer ID#[redacted] and her first available delivery date was on June 29th 2014.  The contract that customer ID #[redacted] read over, signed and dated on the pick up date. Clearly stated. "PLEASE NOTE: There is up to 14 business days from the above mentioned date for delivery."  On 7/7/14 Customer's mom called me after hours around 6:40 p.m. and I spend over an hour with her on the phone explaining everything to her from the sales department to the delivery.  The conversation ended on a good note and that I will follow up with the customer the following day.  On July 8th first thing that morning I called the customer and asked her if she has received any phone calls form dispatch on or around the 5th of July; she told me that she did and the her household goods should be there shortly.  I called the mother and explained to her that her daughter Customer Id# [redacted] has received a call from dispatch on or around the 5th and has spoken to the driver since as of this morning.  Unfortunately the mother who actually paid for the entire move was not aware of all of this because her daughter did not inform her.  I am not in the office on Saturdays as I informed the mother on the 7th therefore I would of not had that knowledge that the household goods have left.  Thank you kindly for your time and assistance in this matter.
Sincerely,
 
[redacted]
Claims Department Manager 
MOVING USA LLC,
###-###-#### 
[redacted]
WWW.MOVINGUSALLC.COM
 
[redacted]
Claims Department Manager 
MOVING USA LLC,
###-###-#### 
[redacted]
WWW.MOVINGUSALLC.COM

Business replied via email with the following statement:
Complaint ID# [redacted], the customer filed a moving claim with our offices, he was offered a settlement on 10/28/14 based on his moving contract; the customer replied back in January of 2015 "...see you in court."