MovinOn?. L L C

I hired [redacted] at Moving On for a flat rate move from San Antonio to Dallas. Price he quoted was $4800. I signed the paperwork and set up the date. They arrived on time and ready to work. First truck was packed and they wanted to pack the 2nd one in the morning. They left my house to park it is a secured property. About 30 minutes later we leave the house when I see my truck filled with all my stuff flipped over on the highway. Of course I'm freaking out and panicking because everything we own is in that truck. Police and fire trucks are there when [redacted] the owner shows up. He tells me " Don't worry your Flintstone collector glasses will be OK". Are you serious? That is what you tell a customer who stuff is smashed on the highway?

The moving guys stay all night with the jaws of life getting my stuff unloaded and repacked. They were up all night and then showed up at 8 am with no sleep to finish the pack. ( the team that packed us was the only thing good about the situation, they were hard working and polite). They packed the 2nd truck and we decided to head to Dallas ahead of them while they finished packing the garage so we could get the keys for the new house.

Half way to Dallas [redacted] calls me and tells me they couldn't fit the bikes and go-karts so he wants another $980 for a 3rd truck. I told him he agreed to a flat rate. I was in tears because half my stuff was ruined from the first truck flipping and now he conveniently needed more money for a 3rd truck. After an hr on the phone and my nerves were shot and I didn't want to drive 3 hrs back to SA to look at what didn't make it on the truck, I agreed to more money. He threatened if I didnt pay he would leave my stuff there.

At 10 pm the 3 trucks arrive in Dallas and unpacked me until 2am. A lot of my stuff was in better condition considering they flipped over but needless to say half the house was broken or chipped. Completely exhausted I signed for the delivery which had the old price scratched out and the new price written in. They also refused to give me a copy of it. The next day I called the packers to ask where something was packed and they were packing another house. Now they left Dallas at 2 am with a 5 hr drive and they were packing another house at 9am? That is 3 full days of no sleep. That is terrible and unhealthy. No wonder they flipped my truck. Who knows the last time they got a good night sleep. [redacted] was a complete jerk and rude through the entire process. Even after his insurance paid our claim, it only covered $.60 a lb.