Consumer bewareI was going to order a part from this establishment but decided to make a call first to check on shipping fees before I hit 'enter'Fees were confirmed, delivery times were confirmed so I ordered itFour days later I got an invoice for additional shipping feesI wasn't willing to pay those fees and cancelled the order by way of conversing back and forth by email with the last email from them stating "ok, no problemSorry for the confusion." on 10/25/My problem now is I still have not seen a refundA $refundBefore I do any further reporting or formal complaint with Toro, Revdex.com and PayPal, I'm going to give them one last shot to do what is right Use your own discretionThat is what I did, even after seeing many negative commentsMaybe I should have listened:(
I took a chainsaw in to be tuned up. They called 2 weeks later and had replaced the carburetor because they could find the issue. Picked up the saw and had the same issue. They just replaced everything and charged me a ton for it. They didn't even get it fixed!
These guys are great. All parts are OEM and fit right up. Order arrived when promised and they even helped by replying to my email to make sure I ordered the correct part. Good Job, Good Price, I'll be back for sure!
Consumer beware. I was going to order a part from this establishment but decided to make a call first to check on shipping fees before I hit 'enter'. Fees were confirmed, delivery times were confirmed so I ordered it. Four days later I got an invoice for additional shipping fees. I wasn't willing to pay those fees and cancelled the order by way of conversing back and forth by email with the last email from them stating "ok, no problem. Sorry for the confusion." on 10/25/16. My problem now is I still have not seen a refund. A $505.43 refund. Before I do any further reporting or formal complaint with Toro, Revdex.com and PayPal, I'm going to give them one last shot to do what is right.
Use your own discretion. That is what I did, even after seeing many negative comments. Maybe I should have listened. :(
Consumer bewareI was going to order a part from this establishment but decided to make a call first to check on shipping fees before I hit 'enter'Fees were confirmed, delivery times were confirmed so I ordered itFour days later I got an invoice for additional shipping feesI wasn't willing to pay those fees and cancelled the order by way of conversing back and forth by email with the last email from them stating "ok, no problemSorry for the confusion." on 10/25/My problem now is I still have not seen a refundA $refundBefore I do any further reporting or formal complaint with Toro, Revdex.com and PayPal, I'm going to give them one last shot to do what is right Use your own discretionThat is what I did, even after seeing many negative commentsMaybe I should have listened:(
I took a chainsaw in to be tuned up. They called 2 weeks later and had replaced the carburetor because they could find the issue. Picked up the saw and had the same issue. They just replaced everything and charged me a ton for it. They didn't even get it fixed!
These guys are great. All parts are OEM and fit right up. Order arrived when promised and they even helped by replying to my email to make sure I ordered the correct part. Good Job, Good Price, I'll be back for sure!
Consumer beware. I was going to order a part from this establishment but decided to make a call first to check on shipping fees before I hit 'enter'. Fees were confirmed, delivery times were confirmed so I ordered it. Four days later I got an invoice for additional shipping fees. I wasn't willing to pay those fees and cancelled the order by way of conversing back and forth by email with the last email from them stating "ok, no problem. Sorry for the confusion." on 10/25/16. My problem now is I still have not seen a refund. A $505.43 refund. Before I do any further reporting or formal complaint with Toro, Revdex.com and PayPal, I'm going to give them one last shot to do what is right.
Use your own discretion. That is what I did, even after seeing many negative comments. Maybe I should have listened. :(
Zero communication skills from this company.
Bogus tracking information.