Moxie Incorporated: Center for Life Health Ltd

I am rejecting this response because: I faxed the form back to you with my signature I could not print the entire form and I could not sign it online So hopefully this will workIf not you can fax the form to my attention at ###-###-#### [redacted]

It is my understanding that any content from these email exchanges may be viewable on the Revdex.com website, so again I must state that I cannot respond to any details about this case, the family, my actions and the basis for them I must simply state that the client may speak to her attorney, who can perhaps explain the background and context for the limits on my work and whether the attorneys and the Court allowed me to make financial decisions or child support related decisions

I am rejecting this response because:I am requesting that she
address her contradictory decisions She does not need to address my private family matters She gave four decisions that all can be disputed by each other I would also like to know the entire process took 7+ months

Initial Business Response /* (1000, 8, 2015/06/08) */
We are unable to respond to the specifics of Mr***'s complaints due to the professional and confidential nature of the work that is done by our firmMr*** may choose to post on public websites the history of difficulties his family
has experienced, but we cannot and will not do soWe can, however, offer a larger response and rebuttal to his concerns
To begin, it is necessary to describe the nature of Parenting Consultant workParents-- divorced, separated, and/or in the process of separating-- who have shown themselves unable to consistently make agreements or decisions about their children can mutually agree to hire a Parenting ConsultantIt is critical to point out that these are not your 'average,' run-of-the mill divorced parentsBy definition, the very fact that a Parenting Consultant is needed implies a history of significantly high conflict and a longstanding inability to reach agreement when it comes to making decisions for their childrenThe Parenting Consultant is hired to listen to both sides of any child related issues brought before them and help the parties further their own discussion in a productive manner and, if that is not possible, then is empowered by court order and contract to make decisions for themGiven the high conflict nature of the work, it is a fact that one party or another, and often both, are unhappy with the Parenting Consultant's decisionIt is for this reason that Parenting Consultants are appointed to a case by the court and are granted quasi-judicial immunity, because the court knows that it is impossible to protect the best interests of children of high-conflict parents without becoming a lightning rod for the parents' conflictServices are billed based on the time spent on a case, and not based on the outcome or the content of decisions madeThe parents divide the fees in whatever manner the court has ordered, but typically the court orders that fees are shared equally by both parents
At Moxie Incwe have an internal grievance process that clients can choose to use to resolve disputes about the Parenting Consulting processThe court order appointing a Parenting Consultant also outlines specific steps that a client must take to bring disputes to the court, where they can be appropriately resolvedIf a client chooses not to use any of these appropriate methods for getting a complaint resolved, and seeks redress through an outside agency such as the Revdex.com, we are unable to contribute much information to the complaint process, because we must safeguard the privacy of our clients and their family members (who may not be aware that a complaint is even being made)It is important for the Revdex.com to understand, however, that Parenting Consulting clients do have means of getting their complaints heard and resolvedDespite that fact, high-conflict clients often continue to have disputes that they cannot resolve (just as they do with parenting disputes) and which they pursue through different avenues hoping to find a sympathetic ear who will resolve the dispute according to their liking based on facts that they alone present
We hope that this description of our Parenting Consulting service provides context that helps you understand the current complaint
Initial Consumer Rebuttal /* (3000, 10, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response has not addressed any of the breach of contract issuesThis letter is a simple blanket statement that gives the reader the appearance that "high conflict clients" are the only issueThe bottom line is, is that I honored the contract that I was required to sign and Moxie Inchas failed to adhere to itThe "Internal Grievance process" cited in the response can only be used if the clients attorney is presentThis is simply another added expense on top of the outrageous per hour fees Moxie charges and many of their clients like myself simply cannot afford addition financial burdens
I have all of the burden of proof needed to support all six areas where Moxie Incviolated their own contract
By all appearances Moxie Incis looking for the sympathetic ear
It is very apparent to anyone who looks at the reviews of Moxie Incon Glass Door and Yelp can see that there are systemic ethics issuesI encourage all parties to scratch below the surface and take a lookWhere their is smoke their is fireAlso, I was encouraged by the Minnesota Attorney Generals Office to contact the many people who have taken the time to voice their own complaints on these various websites and I will be doing so for purposes of supporting my own experience with Moxie Inc
Final Business Response /* (4000, 12, 2015/06/17) */
I'm sorry that we are unable to post anything further about this matter without violating our ethics of respecting the confidentiality of this familyAny individual may post information about their family on a site such as thisHowever, in order for us to participate in a discussion in this forum, we would need to have permission to do so from all of the adults in the family to share information about them and their childrenWithout these permissions in place, we can not reply with any information specific to a case

Because of HIPAA regulations that govern the confidentiality of our professional work as licensed mental health providers, I am unable to acknowledge whether the writer is a client or in any way discuss the content of her writings in a public forum.

It is my understanding that any content from these email exchanges may be viewable on the Revdex.com website, so again I must state that I cannot respond to any details about this case, the family, my actions and the basis for them.  I must simply state that the client may speak to her attorney, who can perhaps explain the background and context for the limits on my work and whether the attorneys and the Court allowed me to make financial decisions or child support related decisions.

I am not able to respond to clients' complaints about their private family matters on a public website. A client is free to use the court system for resolution of this or any matter, which would be the appropriate venue.

I am rejecting this response because: I faxed the form back to you with my signature.  I could not print the entire form and I could not sign it online.  So hopefully this will work. If not you can fax the form to my attention at ###-###-####. [redacted]