Moxie Pest Control, Denver LLC

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ We have resolved this issue with [redacted]

Complaint: [redacted] I am rejecting this response because:Yes, I did receive a refund, however it was only was issued after I left negative feedback on *** Moxie did not call or email before the service, as they stated they did There was only one text sentAnd I have no proof that a technician was even there the day in question This company has not been truthful I have sent an email to them stating I want my service cancelled I would like that in writing from the Moxie company Sincerely, [redacted]

Dear Revdex.com, We have tried several times to contact [redacted] leaving messages each time but she hasn't called us back because she was refunded the quarterly even though it was not required After the initial month agreement we come quarter to quarter but if they want to cancel the service a customer must give a day written notice which was never given Each service we call the customer, send email, and text saying they are due for their quarterly service and to let us know if they need anything For this reason the quarterly service was completed Thanks, Moxie Management

[redacted] The system automatically send out notifications when a customer is put on the schedule (text & email) and we always call This is the number we have on file ###-###-#### We actually refunded your last service and took a complete loss so we could separate on good terms but the service was complete Even if you were unhappy, felt something wasn't done or still have bugs is the whole reason we offer reservices for free We want our customers to be satisfied and happy! We also have called that number numerous times is hopes to speaking with you We also emailed you but the email you have on file is [redacted] When we send emails they fail because something must be incorrect We also canceled your service all the way back on July 6th, but will send out a letter stating this todayBest, ***

Initial Business Response / [redacted] (1000, 8, 2015/07/20) */ We have resolved this issue with the customerWe went out to her home to make it right by her and correct our mistake, and refunded her the $early cancellation reimbursementWe also let her out of her service agreementWe hope to have earned the respect and trust of this customerWe love our customers and want to make them happy! Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the Moxie response as they refunded the cancellation fee ($170) and sent a technician to complete the initial service (for which I already paid $49) [redacted] was much more thorough, knowledgeable, and informativeAlthough I have decided not to proceed with a service contract with Moxie at this time, I may do so in the futureI feel this is fair to both parties

Initial Business Response / [redacted] (1000, 14, 2015/10/29) */ [redacted] , I am wanting to close out this complaint as we already worked things out and closed out your account without any additional chargesWe hope you feel satisfied and are sorry things didn't work out Sincerely, Moxie Management

[redacted] ,We really want to work things out. [redacted] who serviced your house never gets complaints and people usually call in to compliment him. Again, this is why we warranty the service.....If anything pops up between services or was accidentally missed during a service we want to send out another technician to take care of the problem. We are happy to send out a head technician and take care of your needs as soon as possible.Please let us know if we can do this. -Moxie Management

Complaint: ***
I am rejecting this response because: Their representation of my response is false That quote is inaccurate I stand by my complaint Their receipt specifically stated they did sweep the eaves There was no mention at all regarding any wasp nest, let alone that there were nests that they couldn't reach They didn't say they saw them but they were too high I have to assume that they didn't even look They said that the eaves were swept Clearly they were not swept I was billed for a service that either wasn't performed or was not done correctly
Sincerely,
*** ***

*** & Revdex.com, We are sorry that he is so upset We stand behind our work and that is why we offer free re-services in case the customer needs anything We have tried to speak with him multiple times and this was the conversation with him that we have in our system
We don't tolerate customers speaking like this to our employees but still would of course offer a free re-service and do whatever possible to make him happy.These are notes in our computer system from when he called in:I picked up the transfer to take care of *** and he immediately told me: "Look here you *** *** your tech missed my wasp nests and you're going to refund meDon't try to sell me anything, don't try to *** give me anythingJust cancel me ***" and then he hung up.Many times wasp nest can be out of reach We only treat up to ft and often times nests can be much higher We offer different solutions that a spray can reach but a pole cannot reach if too high The technician that serviced him gets consistent awesome reviews and is requested by many customers Regardless, we would love to offer the re-service to see if we can take care of the problem. -Moxie Management

Initial Business Response /* (1000, 5, 2015/08/17) */
***, I'm sorry that you've had this experienceIt looks like we settled this with your husbandWe offered to meet him in the middle for cancelling you agreement early by sending a check of half of your agreed early cancellation
reimbursementHe ended up calling us later and instructing us to not send the checkWe also tried to make this right by you, but you refused to let us come back out at no cost to youWe are sorry that we didn't have the opportunity to make this right, as we know that we could've resolved this issuePer your husbands request, your account is cancelled
-***
Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My husband was unaware that I had already filed this complaint, so when he told me he was offered a "partial" refund, we decided that was not acceptable, and its notWE gave you a first opportunity to correct the poor service and then graciously a second opportunity with the same poor resultsI ask you ***, how many times are you going to go the same restraunt and recieve poor quality food, hoping it gets better? None, you will go once and never go backIn addition, ***'s customer service skills are equally as substandard as the service! Your "manager" ARGUED with me for more than minutes and YOU were there but to "busy" to get on the phone with a client who was as unhappy as I am??? Unbelievable! No, we are not satisfied with an offer of a partial refund, nor are we interested in another substandard retreatmentAS far as my husband canceling our account, I told your company by email, as well as *** by phone to cancel our service and she threatened to charge our credit card further at that time and I told her exactly what I would do if she didI told her I would file a complaint with the Revdex.com and thats what I have doneNo one should be as mistreated by a company as this, for goodness sake you are the one that did not live up to the contract, your company did not provide the service we were promised by your door to door sales girl! Then we give you another chance to get the job done right and again you fail, and you want to penalize us??? No sir, my husband was simply letting you know that 1/of our money back was unacceptable, and that we were persuing other means of getting a full refund
Final Business Response /* (4000, 19, 2015/09/12) */
To Whom It May Concern,
Attached is a copy of the document we have to support the charges made to the ***' account on 7/20/and 8/11/The *** put a credit card on file through the Easy Pay option as shown on the Service Agreement attachedThe Easy Pay option allows Moxie to run the customer's card after each service is performedThe agreement also has a calendar showing the months that we come out for serviceThe *** requested to cancel their account on 8/5/Canceling before the year contract is completed for ANY REASON requires the buyer to pay the difference between $and the discounted price of the initial treatmentThis is stated in the second paragraph on the bottom of the Service Agreement, which is signed by the ***This amount equals $since they only paid $on their initial service and the full price is $
Because we care about our customers and realize that the *** are denying our request to come out and help their pest activity, we have decided to refund all the money that has been charged to their accountThis includes the Initial charge of $and the Early Cancelation Reimbursement charge of $Because the *** have disputed this charge through their bank, we have accepted the dispute and the amount should already be in their account
If you have any further questions, please feel free to contact Moxie managementThank you for your time
Final Consumer Response /* (2000, 21, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/09) */
We have resolved this issue with [redacted].

[redacted],We really want to work things out.  [redacted] who serviced your house never gets complaints and people usually call in to compliment him.  Again, this is why we warranty the service.....If anything pops up between services or was accidentally missed during a service we want to send out another technician to take care of the problem.  We are happy to send out a head technician and take care of your needs as soon as possible.Please let us know if we can do this. -Moxie Management

Complaint: [redacted]
I am rejecting this response because:Yes, I did receive a refund, however it was only was issued after I left negative feedback on [redacted]  Moxie did not call or email before the service, as they stated they did.  There was only one text sent. And I have no proof that a technician was even there the day in question.  This company has not been truthful.  I have sent an email to them stating I want my service cancelled.  I would like that in writing from the Moxie company.
Sincerely,
[redacted]

Dear Revdex.com, We have tried several times to contact [redacted] leaving messages each time but she hasn't called us back because she was refunded the quarterly even though it was not required.  After the initial 12 month agreement we come quarter to quarter but if they want to cancel the service a...

customer must give a 30 day written notice which was never given.  Each service we call the customer, send email, and text saying they are due for their quarterly service and to let us know if they need anything.  For this reason the quarterly service was completed.    Thanks,  Moxie Management

Initial Business Response /* (1000, 14, 2015/10/29) */
[redacted],
I am wanting to close out this complaint as we already worked things out and closed out your account without any additional charges. We hope you feel satisfied and are sorry things didn't work out.
Sincerely,
Moxie Management

Initial Business Response /* (1000, 8, 2015/07/20) */
We have resolved this issue with the customer. We went out to her home to make it right by her and correct our mistake, and refunded her the $170 early cancellation reimbursement. We also let her out of her service agreement. We hope to have...

earned the respect and trust of this customer. We love our customers and want to make them happy!
Initial Consumer Rebuttal /* (2000, 10, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the Moxie response as they refunded the cancellation fee ($170) and sent a technician to complete the initial service (for which I already paid $49). [redacted] was much more thorough, knowledgeable, and informative. Although I have decided not to proceed with a service contract with Moxie at this time, I may do so in the future. I feel this is fair to both parties.

[redacted]The system automatically send out notifications when a customer is put on the schedule (text & email) and we always call.  This is the number we have on file ###-###-####.  We actually refunded your last service and took a complete loss so we could separate on good terms but the service was complete.  Even if you were unhappy, felt something wasn't done or still have bugs is the whole reason we offer reservices for free.   We want our customers to be satisfied and happy!  We also have called that number numerous times is hopes to speaking with you.  We also emailed you but the email you have on file is [redacted].  When we send emails they fail because something must be incorrect.  We also canceled your service all the way back on July 6th, 2016 but will send out a letter stating this today. Best,  [redacted]