Moxie Pest Control (Utah), LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

***, Thank you for reaching out, and we are saddened that you feel the way you do about our companyIt is never our intention to create problems between us and our overwhelmingly happy customer baseOur records show that we performed the service in dispute on March 11, 2017, and that we have a signature from a member of your family, likely your sonWe provided proof of that signature and service on March 11, 2017, to your email on fileWe would be happy to resend that to youThe balance for this service is the reason for our callsWe also record each call, and we have reached out by phone ten times since March to satisfy the billWe have also emailed a handful of times in conjunction with thisYou're right, calls if made, would be excessive***, Our intentions have always been to open a line of communication with you regarding this matter, but each time we call we can only leave a messageIt is never our intention for the billing process to be a negative interaction with our customersWe would be happy to zero out your balance with us for the service performed and zero out the cancellation reimbursement for not completing the agreementOur goal is to provide exceptional customer service to our community, and we desire to satisfy each of our customers after each interactionWe hope you can leave us after this interaction feeling like you have been treated fairlyAgain, thank you for opening this line of communication with usRespectfully,Moxie Management

Again, ***, we are very sorry you are upset with our companyIt is never our intentions to upset our customers in any wayHopefully, this explanation will help you understand what we do and why we do itWe appreciate you reaching out to us and responding to our calls and messages even if it is through the Revdex.comThe last service in dispute, which we have already zeroed out the balance, was performed on Saturday, March 11th, We are not entirely sure what days children are in school but, most are probably out of school on that dayIt is also possible that running errands could happen throughout the day even working from homeHowever, for your peace of mind, the service is always time-stamped, and in this case, it was stamped at 11:am on that SaturdayAgain, because customer service is top of our minds another part of the verification process we use to ensure our Field Care Employees are servicing the right house is to include a picture of the backyardThe email sent to the address on file on March 11th also included the various images the Field Care Employee took that daySending digital images to you after each service lets you know they not only serviced the house but they were able to treat the backyard because some customers have locked gatesIn this response, we will attach all the service slips the Field Care Employee filled out after each serviceAgain, these slips are sent to each customer via email after each service but, we would be happy to include them hereWe can also include the picture the employee took on March 11th for your peace of mindWe genuinely wish your experience with us was a better oneThe balances on your account for the services performed was zeroed out yesterday because we want you leaving feeling like you were treated fairlyAgain, thank you, for reaching out to us about your feelingsCommunication even in the form of the Revdex.com and not over the phone has been helpful for usThank you, for your business.Respectfully, Moxie Management

***, We are very sorry that you had a bad experience with our companyWe take a lot of pride in our ability to provide outstanding customer service to our clients When we hear that one of our customers has had a bad experience we take this very seriously We sincerely apologize if we didn't meet your expectationsAfter reviewing your account we found that it has already been cancelled with a zero balanceWe hope that you are satisfied with this responseThank you!Respectfully,Moxie Management

We are very sorry this happenedPreviously, the sales people have been instructed to work until darkWe understand that for many, just because it is still light out doesn't mean it's a good timePlease except our sincerest apologies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***/** *** ***

Again, [redacted], we are very sorry you are upset with our company. It is never our intentions to upset our customers in any way. Hopefully, this explanation will help you understand what we do and why we do it. We appreciate you reaching out to us and responding to our calls and messages even if it is through the Revdex.com. The last service in dispute, which we have already zeroed out the balance, was performed on Saturday, March 11th, 2017. We are not entirely sure what days children are in school but, most are probably out of school on that day. It is also possible that running errands could happen throughout the day even working from home. However, for your peace of mind, the service is always time-stamped, and in this case, it was stamped at 11:57 am on that Saturday. Again, because customer service is top of our minds another part of the verification process we use to ensure our Field Care Employees are servicing the right house is to include a picture of the backyard. The email sent to the address on file on March 11th also included the various images the Field Care Employee took that day. Sending digital images to you after each service lets you know they not only serviced the house but they were able to treat the backyard because some customers have locked gates. In this response, we will attach all the service slips the Field Care Employee filled out after each service. Again, these slips are sent to each customer via email after each service but, we would be happy to include them here. We can also include the picture the employee took on March 11th for your peace of mind. We genuinely wish your experience with us was a better one. The balances on your account for the services performed was zeroed out yesterday because we want you leaving feeling like you were treated fairly. Again, thank you, for reaching out to us about your feelings. Communication even in the form of the Revdex.com and not over the phone has been helpful for us. Thank you, for your business.Respectfully, Moxie Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted], We are very sorry that you had a bad experience with our company. We take a lot of pride in our ability to provide outstanding customer service to our clients.  When we hear that one of our customers has had a bad experience we take this very seriously....

We sincerely apologize if we didn't meet your expectations. After reviewing your account we found that it has already been cancelled with a zero balance. We hope that you are satisfied with this response. Thank you!Respectfully,Moxie Management

[redacted], thank you for reaching out to our company through the Revdex.com. We take customer complaints very seriously and appreciate your opinion. We also do our very best to help our clients understand the agreement when they sign up. We want you to know that we did everything we could as a company to help...

you understand the agreement. Not only do we have a signed agreement with you but we have two different recorded welcome calls where we discussed the agreement in its entirety with you. We are a company that believes in being honest and full of integrity, and that is why we do welcome calls before you receive your first service. We never want our customers to feel like they do not understand what they have agreed to. When you reached out to us by phone, we canceled out your account even though we had done our best to help you understand. Again, we appreciate you giving our company your business, and we are sorry we couldn't work out a long term relationship.Tell us why here...

[redacted], Thank you for reaching out, and we are saddened that you feel the way you do about our company. It is never our intention to create problems between us and our overwhelmingly happy customer base. Our records show that we performed the service in dispute on March 11, 2017, and that we...

have a signature from a member of your family, likely your son. We provided proof of that signature and service on March 11, 2017, to your email on file. We would be happy to resend that to you. The balance for this service is the reason for our calls. We also record each call, and we have reached out by phone ten times since March to satisfy the bill. We have also emailed a handful of times in conjunction with this. You're right, 200 calls if made, would be excessive. [redacted], Our intentions have always been to open a line of communication with you regarding this matter, but each time we call we can only leave a message. It is never our intention for the billing process to be a negative interaction with our customers. We would be happy to zero out your balance with us for the service performed and zero out the cancellation reimbursement for not completing the agreement. Our goal is to provide exceptional customer service to our community, and we desire to satisfy each of our customers after each interaction. We hope you can leave us after this interaction feeling like you have been treated fairly. Again, thank you for opening this line of communication with us. Respectfully,Moxie Management

[redacted], we apologize if there was a miscommunication. We pride ourselves on providing the best service to our customers.  As far as our records show we were permitted to treat your property according to the signed service agreement. We do conduct daily training for our field experts to serve our...

customers better. Our field care experts are instructed to not treat vegetable gardens. We appreciate that you brought this to our attention to continue to improve our services. We cleared out your previous balance and discontinued your service without the early cancellation fee. Our main priority is the satisfaction for our customers.

Thomas, we are very sorry that this is the experience you had.  We do our best to communicate to our customers that decreasing the amount of pests you see in and around your property is a process. Whether it be spiders, ants or mice it can take two to three treatments to start and see a...

significant decrease (this is why we offer free warranty services).  This is because many of the products that are used are tracking solutions, baits and traps and take time to take affect.  This is explained to each of our customers during our welcome call and 1st visit.  I sincerely apologize on behalf of the company if this wasn't communicated well enough during that time.  Moxie wants to make sure our customers are well taken care of and feel like they are treated fairly, so we would be more than happy to waive the early cancellation reimbursement if this will help to resolve the issue.  Please let us know what else we can do, we are here to help.  We apologize once again if there was any miscommunication.