Moxie Pest Control (Virginia) LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We will continue to monitor the situation and contact you should we find Moxie does not honor their agreement to remove all charges and refrain from contacting us in the futureThank you for your assistance in helping to resolve this matter in a timely manner Regards, [redacted]

October 22, Dear Sir or Madam:The purpose of this letter is to address the recent complaint you received from [redacted] We spoke to [redacted] on Tuesday, September 23, and resolved his concern via phone callWe also spoke to [redacted] on Thursday, October 9, to complete that resolutionWe did waive the balance of $on the [redacted] 's account and have honored all of their requests to meet their complete satisfaction.Please feel free to contact us with any questions or concerns.Thank you,Sarah V [redacted] Office Manager

: [redacted] Complaint ( [redacted] )Inboxx [redacted] 2:PM (minutes ago)to me ---------- Forwarded message ----------From: Sarah V [redacted] Date: Mon, Feb 23, at 11:AMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>Hello ***,I just received a customer complaint from you all via mailI've updated my email address and asked that you all please email customer complaints times in the past months, and they continue to come via mailThe person I have spoken with each time to confirm this account change has been [redacted] both times, in which both times she has rushed me off the phone and it's been quite frustrating to work with herIs there any way you can update this setting on my account? The email address to send them to is [email protected] most recent one came from case #: [redacted] Could you email me the complaint so I may respond online?Warmest regards, Sarah V***Moxie Pest ControlOffice Manager & Day Maker ###-###-#### - Office###-###-#### - Faxwww.moxieva.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Sullyfield Cir, Suite G Chantilly, VA ###-###-#### Phone ###-###-#### Fax April 25, Revdex.com of Metro Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington DC 20005- PHONE:###-###-#### FAX:###-###-#### Re: ** [redacted] * [redacted] Case Number [redacted] Dear Sir or Madam: The purpose of this letter is to address the recent complaint you received from ** [redacted] * *** Attached you will find a copy of ** ***’s service agreement As outlined in the agreement, ** [redacted] signed up for a month agreement consisting of an initial treatment and four quarterly treatments for a total of visits in the year The initial service price is $ He was offered it at a discount for only $conditional upon him fulfilling the year agreement As explained in the agreement and by the salesmen, if the customer cancels before the agreement is up, they just need to reimburse the discount given for the services performed on the initial service The difference ** [redacted] owes us is a total of $The first Quarterly service was completed on June 11, and was scheduled with *** [redacted] ***The second Quarterly service was on September 28, We did attempt to contact the ***s on September 18, 2013, September 23, 2013, and on September 24, and received no contact back As protocol, we do come out to service the home by the end of the month they are due for regular maintenance if no contact back is receivedThis is shown in Document as attachedAs an example, this same procedure was performed for their first quarterly as shown in Document and *** [redacted] called back to schedule service We provide a warranty that we will come back in between the scheduled visits free of charge as many times as requested to take care of any persisting activityIf given the opportunity we can and will take care of ***It may require multiple, back to back, treatments if activity is persistentWe left a message in between the June and September service as well to check on satisfaction with serviceThis message was on June 20, as shown in Document The customer made no contact as well We are willing to meet ** [redacted] more than half way by waiving the early cancellation reimbursement of $We do require that ** [redacted] pay the last Quarterly service received on September 28, in the amount of $because service was rendered Please feel free to contact us with any questions or concerns Thank you, [redacted] Office Manager

Response to ID [redacted] --please respond to confirm receipt of emailInboxx [redacted] ***Mar (days ago)to me, *** [redacted] *Chantilly, VA ***###-###-#### Phone###-###-#### FaxMarch 24, 2015Revdex.com of Metro Washington DC and Eastern PennsylvaniaK StNW, 10th FloorWashington DC 20005-3404PHONE:###-###-#### FAX:###-###-#### Re: [redacted] Case Number [redacted] Dear Sir or Madam:?

Sullyfield Cir, Suite G Chantilly, VA ###-###-#### Phone ###-###-#### Fax June 20, Revdex.com of Metro Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington DC 20005-PHONE:###-###-#### FAX:###-###-#### Re: [redacted] Case Number [redacted] Dear Sir or Madam: The purpose of this letter is to address the recent complaint you received from [redacted] We are sorry for the experience [redacted] has had with our route managerAs a company we strive to provide the best experience as possibleWe also do our best to follow all laws regarding canvasing that we are aware of as well as make sure our representatives are licensed in each countyWe pride ourselves on being an added value to the communityWe do make it a point to not canvas in areas that are privately owned, and other areas are approved from the licensing we obtainWe have taken [redacted] ’s feedback and will look into this in the future as we train our employeesWe do appreciate her feedbackPlease feel free to contact us with any questions or concernsThank you, Sarah V [redacted] Office Manager

From: [redacted] < [redacted] @***.com>Date: Fri, Feb 12, at 2:PMSubject: Fwd: Claim ResolutionTo: [redacted] @myRevdex.com.org> Good Afternoon ***>> I am requesting the removal and closure of the claim filed against Moxie Pest ControlThey have contacted us, listened to our complaint and found a positive way to resolve the issue amicablyIf you have any questions, please contact [redacted] at ###-###-####

June 23, 2015Revdex.com of Metro Washington DC and Eastern PennsylvaniaK StNW, 10th FloorWashington DC 20005-3404PHONE:###-###-#### FAX:###-###-#### Re: *** *** *** Case Number
***Dear Sir or Madam:The purpose of this letter is to address the recent complaint you received from *** *** *** We spoke to *** *** on Friday, June 19, and resolved her concern via phone call.As customer happiness and satisfaction is our number one goal, we have honored her request and have closed the accountWe are sad to lose the opportunity of taking care of them for serviceWe have honored all other requests to meet her complete satisfaction.Please feel free to contact us with any questions or concerns. Thank you,Sarah V***Office Manager

Date: Wed, Nov 2, at 11:PMSubject: RE: Case Number ***To: *** *** November 2, 2016Revdex.com of Metro Washington DC and Eastern PennsylvaniaK StNW, 10th FloorWashington DC 20005-3404Re: *** *** ***
Case Number ***Dear Sir or Madam:The purpose of this letter is to address the recent complaint you received from *** *** *** We spoke to *** *** *** / *** *** on October 26, and resolved her concern via phone call. As customer happiness and satisfaction is our number one goal, we have honored her request and have reimbursed her $142.Please feel free to contact us with any questions or concerns.Thank you,Sarah V

Date: Wed, Oct 12, at 3:PMSubject: Re: *** *** Complaint (***)To: *** *** *** *** *** *** *Chantilly, VA ***###-###-#### Phone###-###-#### FaxOctober 12, 2016Revdex.com of Metro Washington DC and Eastern PennsylvaniaK StNW,
10th FloorWashington DC 20005-3404PHONE:###-###-#### FAX:###-###-####Re: *** *** ** *** Case Number ***Dear Sir or Madam:The purpose of this letter is to address the recent complaint you received from *** *** ** ***We are sorry for the experience *** *** has had with our service As a company we strive to provide the best experience as possibleWe also do our best to follow through with customer requests both quickly and with integrityWe pride ourselves on being an added value to the community, and have attempted to reach out to *** *** via phone to assure him of this as well. We had emailed *** *** on September 14th, confirming the refund of $We have not heard back from *** ***, but a refund was issued back to his credit card on 10/12/and the balance of $was waived bringing his balance to a current statusWe have taken *** ***’s feedback and will use it as future training and greatly appreciate his feedback.Please feel free to contact us with any questions or concerns.Thank you,Sarah V

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however I never received an e-mail confirming a refund as stated in their response and I checked my account and there is no refund / credit for $184.00, as of the date of my writing this and the actual time of this response (10-13-16, 5:p.mEST)I will wait a few more days and if a refund or explanation of why is not sufficient, I will request the case be re-opened
Regards,
*** ***

*** *** *** *** *Chantilly, VA ***###-###-#### Phone###-###-#### FaxOctober 13, 2017Revdex.com of Metro Washington DC and Eastern PennsylvaniaK StNW, 10th FloorWashington DC 20005-3404PHONE:###-###-#### FAX:###-###-####Re: *** *** * *** Case Number ***Dear Sir or
Madam:The purpose of this letter is to address the recent complaint you received from *** *** * ***We are sorry for the experience *** *** has had with our serviceAs a company we strive to provide the best experience as possiblePrior to receiving this feedback, on September 20, we attempted to contact *** *** to confirm we had honored his requestWe left a message via his contact information and have not heard backTo honor his request that we do not contact him, we have not attempted further contact and have resolved this matter in efforts to ensure *** ***’s complete satisfaction.We have taken *** ***’s feedback and will look into this in the future as we train our employeesPlease feel free to contact us with any questions or concerns.Thank you,Sarah V

Date: Wed, Oct 12, at 1:PMSubject: Re: *** *** Complaint (***)To: *** *** *** *** *** *** *
Chantilly, VA ***###-###-#### Phone###-###-#### FaxOctober 12, 2016Revdex.com of Metro Washington DC and Eastern PennsylvaniaK StNW, 10th
FloorWashington DC 20005-3404PHONE:###-###-#### FAX:###-###-#### Re: *** *** Case Number ***Dear Sir or Madam:The purpose of this letter is to address the recent complaint you received from *** ***We are sorry for the experience ***Weiss has had with our route managerAs a company we strive to provide the best experience as possibleWe spoke to Irene on 9/26/and have resolved this matter to her complete satisfaction.We have taken ***Weiss’ feedback and will look into this in the future as we train our employees.Please feel free to contact us with any questions or concerns.Thank you,Sarah V

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Moxie Pest Control
[redacted]
Chantilly, VA
###-###-#### Phone
###-###-#### Fax
July 3,
Revdex.com of Metro Washington DC and Eastern
Pennsylvania
K StNW, 10th Floor
Washington DC 20005-
PHONE:###-###-#### FAX:###-###-####
Re: Mr[redacted]
Case
Number [redacted]
Dear Sir or Madam:
The purpose of this
letter is to address the recent complaint you received from Mr[redacted]We are sorry for the experience Mr[redacted] has had with our route
managerAs a company we strive to provide the best experience as possibleWe
also do our best to follow all laws regarding canvasing that we are aware of as
well as make sure our representatives are licensed in each countyWe pride ourselves
on being an added value to the community, and will make sure to reach out to
Mr[redacted] via phone to assure him of this as well
Currently, there is no
list to remove an address from our canvasing areaWe do make it a point to not
canvas in areas that are privately owned, and other areas are approved from the
licensing we obtainWe have taken Mr[redacted]'s feedback and will look into
this in the future and appreciate his feedback
Please feel free to
contact us with any questions or concerns
Thank you,
Sarah V[redacted]
Office Manager

From: [redacted] <[redacted]@[redacted].com>Date: Fri, Feb 12, 2016 at 2:23 PMSubject: Fwd: Claim ResolutionTo: [redacted]@myRevdex.com.org> Good Afternoon [redacted]>> I am requesting the removal and closure of the claim filed against Moxie Pest Control. They have contacted us, listened to our...

complaint and found a positive way to resolve the issue amicably. If you have any questions, please contact [redacted] at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

14301 Sullyfield Cir, Suite GChantilly, VA 20151###-###-#### Phone###-###-#### FaxApril 11, 2017Revdex.com of Metro Washington DC and Eastern Pennsylvania1411 K St. NW, 10th FloorWashington DC 20005-3404PHONE:###-###-#### FAX:###-###-####Re: [redacted]  Case Number [redacted]Dear Sir or...

Madam:The purpose of this letter is to address the recent complaint you received from [redacted]. We are sorry for the experience [redacted] has had with our service. As a company we strive to provide the best experience as possible. We spoke to Susana on 3/31/17 and have resolved this matter to her complete satisfaction.We have taken [redacted]’s feedback and will look into this in the future as we train our employees. Please feel free to contact us with any questions or concerns.Thank you,Sarah V