Moyer Fuel Tank Renu

I have talked with Mr [redacted] twice We cannot process a chromed gas tank I could not send the tank back to his PO Box number and had to have a street address The tank has been returned Mr [redacted] seems like a very nice guy and I am shocked that he thinks I am high on drugs, a thug or a criminal I am a Great Grandmother and have been in this business for some years My sons run the shop and they are well respected in our area I am sorry that he had some sort of problem with his phone calls

Moyer's Tanks, Inc.dba Moyer's Fuel Tank Renu [redacted] Revdex.com [redacted] ***August 28, Gentlemen:Regarding ID [redacted] I regret causing customer any undue concern over the tank in question.Attached are the photos of the tank he sent to us for repairAs stated, the metal is too thin to work with.We normally hold tanks of this nature in the hopes of finding one that we can repair and RenuSadly enough, we got one in the shop shortly after returning this one to customer.My phone answers 24/and I regret not receiving a call from customerI could have assured him we were trying to help him with his project.Customer was not charged for any of the time we spent on his tank or the shipping charges to return the tankI truly hope he is able to find a solution to his tank problem.Sincerely,Sandra Lee M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Moyer group continues to reference "painting" of the tankThis is a testament to how well they listen to the customerI never mentioned painting of the tank or who's responsibility it wasNext in response to how many times it was referenced that I called, since Moyer never returned a single phone call I didn't really have any choice but to continue to callThe attached pictures show rash that could only have been produced by the folks working on the inside of the tank, it does not "look great"Finally the fact that they made sure to include a personal jab at the end of their letter about the length of mine shows that this has become personal and small minded on their end and no longer about doing good businessThis is exactly how I expected them to respondBlame it on the customer, it's easier than working
Regards,
*** ***

I have talked with Mr. [redacted] twice.  We cannot process a chromed gas tank.  I could not send the tank back to his PO Box number and had to have a street address.  The tank has been returned.  Mr. [redacted] seems like a very nice guy and I am shocked that he thinks I am...

high on drugs, a thug or a criminal.  I am a Great Grandmother and have been in this business for 40 some years.  My sons run the shop and they are well respected in our area.  I am sorry that he had some sort of problem with his phone calls.

Moyer's Tanks, Inc.dba Moyer's Fuel Tank Renu[redacted]Revdex.com[redacted]August 28, 2015 Gentlemen:Regarding ID [redacted]I regret causing customer any undue concern over the tank in...

question.Attached are the photos of the tank he sent to us for repair. As stated, the metal is too thin to work with.We normally hold tanks of this nature in the hopes of finding one that we can repair and Renu. Sadly enough, we got one in the shop shortly after returning this one to customer.My phone answers 24/7 and I regret not receiving a call from customer. I could have assured him we were trying to help him with his project.Customer was not charged for any of the time we spent on his tank or the shipping charges to return the tank. I truly hope he is able to find a solution to his tank problem.Sincerely,Sandra Lee M[redacted]

Mr. [redacted] signed our form.  We are not responsible for painting problems.  Yes he has called many, many times and we keep telling him the same thing.  We did the job we were paid to do.  His tank looks great.  His calls are as long as his letters but we still aren't...

responsible for painting his tank.

Moyer fuel tank renu, I found this company on line after purchasing several used tanks that leaked! I tried every conceivable normal fix to no avail. I do have a really great collection of customized, custom painted LEAKY tanks for my 1980 Honda CB900C. I called and believe I talked to Mrs. Moyer, she was very courteous and knowledgeable! I filled out the form packed up my newest leaky tank and shipped it! Within about 4 days, Jim Moyer called me gave me a price and told me I would get it back in about 3 weeks. About 2 weeks later, it was coming my way, charged exactly what he said. When I got my tank back, I was pleasantly surprised, this gentleman is truly an "old school craftsman" Could not have had better results or customer service James A. Shaul, Orlando, Florida

I sent a 1948 Bentley gas tank there on a recommendation from another fuel tank repair facility. The other facility felt it was out of their abilities to perform the required repairs. We sent the tank to them, heard within 24hrs the price and Jim continually called to give updates and ETA on the repair. Everything was an ease on me and worked out perfect for our schedule.

Review: Approximately 13 months I sent 1947 Studebaker gas tank for repair. I was given a quote of $499.00, however the repairs were never made. I have been in contact with the company several times and was given a date it would be finished, but the time passed and no tank. Finally I requested the tank be returned and still no results.

Recently I have tried to contact Moyer with no resultsDesired Settlement: return gas tank to me.

Business

Response:

Moyer's Tanks, Inc.dba Moyer's Fuel Tank Renu[redacted]Revdex.com[redacted]August 28, 2015 Gentlemen:Regarding ID [redacted]I regret causing customer any undue concern over the tank in question.Attached are the photos of the tank he sent to us for repair. As stated, the metal is too thin to work with.We normally hold tanks of this nature in the hopes of finding one that we can repair and Renu. Sadly enough, we got one in the shop shortly after returning this one to customer.My phone answers 24/7 and I regret not receiving a call from customer. I could have assured him we were trying to help him with his project.Customer was not charged for any of the time we spent on his tank or the shipping charges to return the tank. I truly hope he is able to find a solution to his tank problem.Sincerely,Sandra Lee M[redacted]