[redacted] President and CEO [redacted] Heating & Cooling, Inc [redacted] Dear ***: Since my wife and I moved to [redacted] from [redacted] three years ago, we have used your company’s seasonal preventative maintenance servicesWe chose your HVAC organization over all the others because of the four words in your logo design: quality, innovation, honesty, and integrity I now realize those words are more than a trademark, they are your legacyRecently, we had trouble with our furnace (not a Carrier brand) I spoke to [redacted] who was personable and professional She had a technician to our home within hours The problem proved to be a complex set of interconnected mechanical and electrical issues and was not resolved in the first trip In fact, it took four trips to finally solve the problemOur neighbors began to notice the “yellow trucks” in our driveway and asked if the problem was ever going to be resolved Let me assure you, as I did them, that solving a complex problem correctly is not always simple or fastYour technical staff, ***, ***, and *** are terrific professionals Not only did they persevere to solve the problem, they were friendly and treated us with respect Your company went well beyond what I expected in both service and reasonable pricing to make our home comfortableWe have become neighborhood ambassadors for your company I expect to see more “yellow trucks” visiting our neighbors as a result of how well we were treated It is comforting to know that in this cynical time there is a company that lives up to its legacyAppreciatively, [redacted]
[redacted] President and CEO [redacted] Heating & Cooling, Inc [redacted] Dear ***: Since my wife and I moved to [redacted] from [redacted] three years ago, we have used your company’s seasonal preventative maintenance servicesWe chose your HVAC organization over all the others because of the four words in your logo design: quality, innovation, honesty, and integrity I now realize those words are more than a trademark, they are your legacyRecently, we had trouble with our furnace (not a Carrier brand) I spoke to [redacted] who was personable and professional She had a technician to our home within hours The problem proved to be a complex set of interconnected mechanical and electrical issues and was not resolved in the first trip In fact, it took four trips to finally solve the problemOur neighbors began to notice the “yellow trucks” in our driveway and asked if the problem was ever going to be resolved Let me assure you, as I did them, that solving a complex problem correctly is not always simple or fastYour technical staff, ***, ***, and *** are terrific professionals Not only did they persevere to solve the problem, they were friendly and treated us with respect Your company went well beyond what I expected in both service and reasonable pricing to make our home comfortableWe have become neighborhood ambassadors for your company I expect to see more “yellow trucks” visiting our neighbors as a result of how well we were treated It is comforting to know that in this cynical time there is a company that lives up to its legacyAppreciatively, [redacted]