Summer Living Direct has a "no returns" policy, but your order confirmation fails to tells you thatAnd there's nothing in the delivery box to indicate "no returns" eitherMy pillow was very basic, and much thinner than the 4" thickness promisedI guess somewhere in the ordering process there was fine print about "all sales final", but I must have missed itBuying something this expensive and specific sight unseen with no option to return it if dissatisfied is just a poor choiceWouldn't buy from them again, and definitely wouldn't recommend
Very frustrating experience with Summer Living Direct It appears on their website that you can order stock items or custom That is not the case Evidently everything thing is custom and NON returnable No one from Summer Living Direct reaches out to confirm your order and validate the non return policy on what appears to be a stock item They will not work with you on returns or finding a win win solution
Summer Living Direct has a "no returns" policy, but your order confirmation fails to tells you thatAnd there's nothing in the delivery box to indicate "no returns" eitherMy pillow was very basic, and much thinner than the 4" thickness promisedI guess somewhere in the ordering process there was fine print about "all sales final", but I must have missed itBuying something this expensive and specific sight unseen with no option to return it if dissatisfied is just a poor choiceWouldn't buy from them again, and definitely wouldn't recommend
Very frustrating experience with Summer Living Direct It appears on their website that you can order stock items or custom That is not the case Evidently everything thing is custom and NON returnable No one from Summer Living Direct reaches out to confirm your order and validate the non return policy on what appears to be a stock item They will not work with you on returns or finding a win win solution