MP Energy Services

** [redacted] paid his final bill as he suggested a reduction that he was happy withHe has no further obligation to usThe Infinity system has the capabilities for setbacks per day and day-by-day programming to conserve electricityWith zones and intermittent occupancy, this could save hundreds or thousands of dollars per year [redacted] offers many services to people who feel they have high electric bills, including Kilowatchers programs, energy audits and payment plans if necessary His units are years old and can be replaced by his choiceI suggest he find a contractor he likes and gets on a regular maintenance scheduleThe “wait for it to break” maintenance program does not workThe units will be more dependable and potentially last longerThe existing units are working to my knowledge as they were for many months before we decided not to offer future services

We are trying to work wth *** to resolve thisInspection has passedA clerical error was made on the permit and it is being resolvedThe homeowner is calling the inspectors and has inflamed the situationIt will be resolved shortly

**.
[redacted] paid his final bill as he suggested a reduction that he was happy with. He
has no further obligation to us. The Infinity system has the capabilities for 4
setbacks per day and day-by-day programming to conserve electricity. With 3
zones and intermittent occupancy, this could save hundreds or thousands of
dollars per year.
[redacted]
offers many services to people who feel they have high electric bills,
including Kilowatchers programs, energy audits and payment plans if necessary.
His units are 8 years old and can be replaced by his choice. I suggest he find
a contractor he likes and gets on a regular maintenance schedule. The “wait for
it to break” maintenance program does not work. The units will be more
dependable and potentially last longer. The existing units are working to my
knowledge as they were for many months before we decided not to offer future
services.

INSTALLATION OF SYSTEM
Line Sizes: The refrigerant lines are all run in 1 1/8 suction lines from mechanical room to wall penetration. The units all fit up to 7/8 so the transition occurs at each end, which is normal. he would have to open walls to see...

this.
Control Wire: The wire is fine at 18 gauge. We install these same systems in replacements. The [redacted] house next door has longer runs and has no problems. The contractor brought to evaluate it was led to find installation issues.
Contamination in System: In his letter, he claims he had other people working on the system. We were not involved until year 6 after the 5 year warranty on parts and labor were long gone. We cannot be responsible for a system other people worked on.
Thermostat Location: These are installed by the manufacturer of the system. If his experts know more, go for it. I will go with [redacted].
Electric Bills: These are all electric homes with 13 tons of air conditioning and 8,000 square feet. The house was $3.8 million and has a steam shower, 3 water heaters, 3 refrigerators, wine cooler, swimming pool and a 600 amp service. $2,000 seems reasonable to me. The house has fiberglass insulation, 2 laundries, daily housekeeper, 2 to 8 occupants, 6 bedrooms and 5 bathrooms. They keep the heat on 70 degrees F and cooling at 72 degrees F.
They were never without heat and had to stay in a hotel except when the transfer switch on their back-up generator system failed. This is to be covered later in my response. Therefore all claims are false.
SEQUENCE OF SERVICE (started up for builder in early 2006)
October 29, 2008: First call for service was when the unit was almost 3 years old. Technician did maintenance and found the humidifier pads were the original ones. They should be replaced annually and the filters should be replaced twice a year. If maintenance is not done, the system will freeze or overheat depending the system will indicate "System Malfunction." Freon was added to one system and a service cap was loose. The system was out of warranty for labor on repair, but we did not charge cus[redacted]er.
February 17, 2010: Second service call 14 months later (system now 4 years old). "System Malfunction" due to no maintenance. Technician serviced all systems with filters and pads. Note that there were no freon leaks or communication issues. 
November 26, 2012: Third service call 21 months later. They had a water leak in the upstairs humidifier. The pad was so old and clogged that water was running out of the back of the humidifier. The emergency pan we had installed under it had been kicked out by others. Note again that we were changing filters and pads that were overdue to be changed. The units were 7 years old at this point and again, there were no problems other than a lack of maintenance, which is very detrimental to a system.
December 17, 2012: Cus[redacted]er or handyman (we don't know which) had seen frost on unit. The technician found units all banged up and dented and refrigerant lines all pushed down. Somebody had taken a hammer or shovel or both to the condensers to remove frost or ice. The coils were damaged and flat, much like a car radiator after a deer has been hit. the units were low on Freon and we did not know if the leaks were in the coil or lines. This is like taking an ice pick to a refrigerator coil instead of making a repair. He started complaining about electric bills and had to get the frost off. This led to another service call on January 17, 2012, when we made a second repair. Things were so screwed up, we had to take fin brushes to do our best to straighten the coil. We had two liquid line repairs and replaced one board, which was probably the only problem short of the damage done by the owner. You can go by and look at the units now. It looks like a hail storm. Of course, he did not tell you this. This is when he started telling me he needed new units or he would call the Revdex.com. He had three calls this month because he went crazy on the units.
May 15, 2013: Start capacitor and relay were replaced, which is a very common repair--not bad for units that went through no maintenance and a hammer attack. 
Note that the systems had no summer problems and really infrequent repairs. The condensers had deep gouges from his attack but had no leaks up to this point.
October 28, 2013: Clogged drain line; again due to lack of maintenance. Water was from humidifier that had an old pad that clogged the drain. He tells me his lawyer would call and becomes very sarcastic and demands new units.
November 2013: There were a series of calls in November of 2013. We are now chasing another leak. The damage done by the cus[redacted]er beating had finally caused a leak in the condenser coil. Note again that the filters were dirty. This required multiple visits because you have to eliminate maintenance variables and now the leak is in the field of the coil. Freon leaks will cause frost so you have to keep filling to find other problems.
December 10, 2013: We now found a definite leak in the coil from the damage done by the owner. He is suddenly nice and says we will replace the the unit when he returns from F[redacted]da. He obviously knew he had done it in by beating on it. 
January 24, 2014: He called and said all three units are in the 60s and starts talking about his lawyer again and hotel fees and saying it's all my fault. He also failed to tell you that a sprinkler line failed and flooded the house. The moisture and humidity is also a problem. My technician arrived and found weird voltage to the units ranging from 120 volts to 170 volts. The units require 220 volts, but the breakers were not tripped. He noted that half of the lights in the garage were out. I told the owner that the power company had lost a leg. He claimed it was my units and this is it. Again, note that we did maintenance when the units failed and had a series of 6 calls with communication problems and circuit boards replaced. We had a brown out due to a defective transfer switch or generator. When the wrong voltage is sent to all of these units, they may fail immediately or later. 
He refuses to pay bills even discounted. So I said I'm OK with that and sent him a letter telling him to call somebody else. [redacted] Electric will verify the generator problem and voltage issue. Attached are our invoices to him. Go by and look at his units and see the beat down he gave them. He claims I can't get rid of him and he will ruin my reputation. The bills and the physical evidence will prove the facts. I will admit that I never thought a transfer switch could cause these problems, but it took out a heater package and boards--but not all right away. What about the other units? I can send you the threatening text messages he sent me. I am so relieved to be rid of him. Please call me with any questions ###-###-####.
I started in the HVAC business in 1985 as [redacted], which never had a single complaint. I sold the company to [redacted] in 1999, and started M.P. Energy Services two years later. These systems were inspected by the County and deemed correct. I have not had a single complaint in 30 years, but I will not be blackmailed. Please do your research carefully. My technicians do not want to go back to this property again. Look us up on [redacted] and [redacted].

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:   There is absolutely no 'settlement' of this claim as presented by MP Energy.  Once again, MP Energy's attempt to deflect their responsibility falls on deaf ears by suggesting that there is no  existing claim nor a relationship.  Earlier in the year,  I had requested MP's insurance company's address so I could file a claim but got no response.  I suggested on many occasions before, not only to [redacted] Corp Headquarters in 2012 but several times to MP Energy that my heating units should be replaced since MP Energy has zero history of properly repairing them so that 'simple heat' could flow during the winter going back to MP Energy's installation of the 3 [redacted] units in 2006.  Our simple goal, as MP Energy wrote to Revdex.com,  is that MP's self declared perfect history and record of 100% satisfied cus[redacted]ers in fact include us!
  It is a silly but predictable notion for MP to suggest that MP is completely clear from being  responsible for the [redacted] units that they installed at our new home that have consistently failed to perform (without severe and frequent down periods) ever since the installation in 06  Where would even MP suggests that the blame for this incompetence lie??  --  the homeowners, the mailman, our lawn servicer or even the builder?? Or in fact the installer/servicer??  It is totally and once and for all, completely irrelevant that we had another heating/servicing company over the past 8 years that made just two service calls on heating units, be blamed for years of MP incompetency.  Or that MP point to everything under the sun as an excuse for their own failure, e.g., a lie regarding an electrical surge that [redacted] stated as false, or that a faulty part in a transfer switch from our generator caused or that water damage from a faulty sprinkler head (all water far away from any of the 3 units), rather than pointing the finger at themselves.  As mentioned several times before, I have made it clear that it is absolutely impossible for any of MP's 3 primary excuses could remotely account for any of their faults for one simple and obvious reason ---- all three of these MP excuses occurred this past winter in 2014 which forever negates any of MP Energy's attempt to cover up their own shortcomings.
  And let's not forget MP's self-described and self-promoting that MP Energy has NEVER had a cus[redacted]er complaint!!!  Well what about 'us'??  Did I contact [redacted] Headquarters in 2012 because I was happy with our 3 heating units? Why doesn't this complaint count or any of the many, many others from us count into MP's 'no complaint claim??  Do the photos of 3+ inch ice on the units from 2010 through this past winter of 2013-14 that I forwarded indicate happy campers?  Why didn't all of our concerns go away years ago with such a competent service company that has had ZERO unsatisfied cus[redacted]ers?? 
   MP suggest that he has no contractual agreement????????????  What about the fact that MP installed the equipment in 2006 and was responsible for the duration of the warranty and continued to service all 3 units up until April of 2014??  Is that NOT in effect a contractual agreement?  Who on this planet signs a contract for service on their autos, lawn, plumber, [redacted], etc., etc.??  [redacted] doesn't have a contractual agreement with any of us - they are reputable and responsible enough to properly service their cus[redacted]ers and 'take' responsibility for faults, if any.  Does this sound like MP Energy to the '[redacted]''??  Are we somehow expecting something out of the norm?
  The following listing of emails between MP Energy, my wife and I below clearly illustrates as to whether our heating unit's poor performance is somehow 'our' fault.  Or even worthy of the slightest indication that MP Energy is not obligated as a servicer of it's own installed heating equipment.  Also, the first date below is when I first began maintaining correspondence records, including photos, due to MP's continual incompetence each and every winter. Copies of work orders is all I have prior to this. You will also note many non-truths that were stated before in writing by MP regarding my payment of services, time-frames for MP's excuses (all in 2014 by the way) -- as mentioned above and a simple understanding of an assumed business 'contract' in that the cus[redacted]er (Us) called a registered servicer of heating equipment for repairs.  The expectation of a reasonable services rendered by a registered company in any business is in and of itself reasonable.  By MP Energy's simply taking our call and coming to our home (especially many, many times over the years), I would think that this is as clear a legal and binding 'contractual' commitment as there is - short of a written document itself.
All emails from me unless otherwise noted -- not included are the bad times in the cold months of 2012:
-Thur, Jan 10, 2013  12.54 PM  -   TO  [redacted]    MP Energy is supposed to return back today to fix the master bdrm.  Call 301-774-2299 if they don't
-Sat. Feb 9, 2013  5.07 PM -   TO  mpenergy      Outside temp is 39 at time of attached photo of iced machine
-Sun. Feb 10, 2013  11.05 AM -- TO mpenergy  Outside temp is 39 as listed on the indoor monition and attached photo -- Aux. heat still active on unit 2 and 3 (all weekend!!)
-Thur, Feb 14, 2013 12.34 PM  --  TO mpenergy    [redacted], No one is home today but [redacted]orrow AM is find.  Also, this unit (#2) is heavily iced over (photo attached).  #3 STILL on Aux power since Saturday!!!!
-Sat, Feb 16th, 2013 3.49PM  -- TO mpenergy  [redacted],  another photo attached showing unit on aux. heat with above freezing temperatures
-Sat, Feb 16th, 2013  3.52 PM - TO [redacted] from [redacted] -  thanks for the newest development.  Noted it on your ticket for tomorrow
-Thur. Mar 7, 2013 12.56 PM  -  TO mpenergy - I want someone out today.  This is absurd.  I want this unit exchanged in 30 days from today at zero expense to me.  2 photos attached showing #2 and 3 heavily iced over
-Sat. Mar 23, 2013  11.05 AM -  TO mpenergy  -  #3 frozen on a very warm Sat. AM???  photo attached
                    Summer 2013 -- few if any problems --
-Thu, Nov 14, 2013  9.23 AM -  TO mpenergy -- photo taken just now of heavily iced unit -- Please send someone out
-Wed. Nov 20, 2013 9.16 PM  - TO mpenergy  Our first cold night since [redacted] was here last week. 2 of 3 units (including the one he just added coolant to) are heavily iced up.  heat has completely stopped.  Send someout out asap in the AM please
-Sat. Nov 23, 2013  6.11 PM - TO mpenergy   the heat still doesn't work perperly on the unit worked on twice!!, even after [redacted] was here yesterday.  Has been not working since Wednesday.  Come out Monday, but Sunday is preferred but don't want to pay                     weekend rates
-Sun. Nov 24th, 2013  11.29 AM  TO  [redacted].   I have you on schedule for Monday 9/1
-Tues, Nov. 26th, 2013  9.37 AM  TO mpenergy - photo attached of frozen unit #3
-Wed., Nov 27th, 2013  10.32 AM  - photo attached - the ice is 4 to 5 inches and the fan is frozen in placfe. I turned the unit off as it was making a very loud noise.  The is the worst ice in 7 years.  How is a singe part for temperature control going to solve this?
-Wed. Nov 27, 2013  11.33 AM  TO Tod [redacted]     [redacted] is on his way to your home as we speak.  I extend best wishes for T-Day.  [redacted]
-Wed. Nov. 27, 2013  11.35 AM  TO [redacted]  FROM.  [redacted].   He is on his way.  You need to see the ice so go out there
-Wed. Nov. 27, 2013  11.40 AM  To [redacted] F.  FROM MPENERGY   [redacted],  When [redacted] spoke with [redacted] about the temperature control it was about the unit that was stuck at 69-70 degrees.  I do not know which of your systems it is for however. Thanks for turning                the system off. I will share with [redacted],  [redacted]
-Wed. Nov 27, 2013  11.42  TO mpenergy  -- [redacted],  after this many years, why can't [redacted] go out to house and appraise the 3 units for himself?   
-Wed. Nov 27, 2013  11.46 AM  TO [redacted] F.   I can check with [redacted] but he doesn't do service calls. he meets with the techs and they discuss work completed and job status, [redacted]
-Wed. Nov 27, 2013  11.47 AM  TO mpenergy   but does 7 straight years of this exact same thing account for an exception?
-Wed Nov 27, 2013  3.47 PM  TO energy  photo of iced unit just 15 minutes after [redacted] left - #3  [redacted],  You do know that we will not have heat by tomorrow AM as a result and it's late in the day
-Fri Nov 29th, 2013  9.56 AM -- TO mpenergy  photo attached of another iced over unit -- what time can you get someone out today
-Fri Nov 29th, 2013  10.29 AM -- TO  Me  From  [redacted] -- this is the unit that we replaced the outdoor sensor on Wed. We ar going to to get a circuit board from [redacted] and return on Monday.  I will follow up then on our ETA,  Thanks, [redacted]
-Sun Dec 1st, 2013 - 11.33 AM - TO mpenergy -- it's still covered with ice -- photo attached
-Mon Dec 2, 2013 - 10.31 AM - TO Me  FROM [redacted] -- Good Morning [redacted],  [redacted] is picking up a circuit board from [redacted] this morning and will be by around noon.  Shall I coordinate with [redacted]?  Hope your family enjoyed Tday., [redacted]
-Tue Dec 3, 2013 - 10.01 AM  TO mpenergy   photo attached of another frozen unit --  Warm enough to golf!
-Tue Dec 3, 2013 - 11.19 AM  [redacted] to ME -- we will be picking up the part and would like to return tomorrow.
                                                 Me to [redacted] -- so this is another replacement for the same unit or did the one you mentioned occur on a different unit?  will [redacted] finish today?
                                                 [redacted] to me -- yes, one was replaced in Jan 2013
-Sat. Dec 7, 2013  2.46 PM  photo attached of monitor inside -- Can someone explain why the emergency heat is on with outside temps over 40?  Thanks
-Sun, Dec 8, 2013  11.43 AM -  TO  mpenergy    -   photo attached of temp. dropping inside  --  I am requesting for the last time an immediate meeting at my house by Wed of next week.  Have someone out here pleas ASAP Monday to fix these 4 problems.                 The 4th being the email I sent Sat regarding the unit that [redacted] has been out to repair the last 4 visits
-Sun, Dec 8, 2013  11.43 PM --  photo attached of temp dropping fast -- please get out here
-Mon Dec 9, 2013 10.34 AM - TO Me from [redacted] -- Good Morning [redacted], I have seen your email including the one from Saturday.  As soon as I speak with [redacted], I will send a message. Thank you for your photos.
                               10.35 AM  Me to [redacted] --- first things first -- need someone here today
                               10.42 AM  [redacted] to Me -- [redacted],  In the AM [redacted] will discuss what has been done at your home with [redacted].  We will schedule as soon as possible.
                               2.31  PM  Me to [redacted] -- [redacted], has anyone been sent to the house?
                               3.13 PM  [redacted] to Me - [redacted],  I explained this morning that I do no have a technician to send today.  [redacted]
                               3.16 PM  Me to [redacted] -- I notified MP on Saturday, not today!!!!????? - this was a quadruple service return request for technician on the same unit as well the other 2!!
-Tue, Dec 10, 2013 1.27 AM  - TO  mpenergy  -  photo attached showing temp dropping early AM --- Thank you [redacted] for your efficiency over the past 7 years
-Thur, Dec 12, 2013 10.26 AM - TO mpenergy -  [redacted],  I 'm having a little trouble trying to figure out what is going on here.  [redacted] worte yesterday on the work order that he was going to speak w/[redacted] regarding the fluid leak -- the very same leak he ID'd               last Friday and said the same thing?? What was the purpose of coming out yesterday (from a call I made on Sat. and not addressing the leak when he has known about the leak for over a week?? he also mentioned the leak to me earlier last week in                        person??
         10.33 AM - [redacted] to ME -- [redacted],  I will followup as soon as I speak with [redacted]. He is working on a roof and I cannot phone for safety sake. Sorry to delay an answer and when when it will be finished.
         10.52 AM - Me to [redacted] -- also, his notes said that the systems are working on emergency heat.  Any idea what that does to our [redacted] bill? lets just say the 9-10 days since the leak was first mentioned, last month's bill was way up above normal when the                   system occasionally worked properly during the past 7 years.  This is not direct at you [redacted].
-Fri, Jan 24 2014 2.19 AM TO mpenergy  -- photos attached -- it's in the low 60's in all areas -- all 3 outside units are stalled.  no one has returned my call from 10 PM. I am set to pay thousands of dollars to replace a unit that hasnt' worked properly in the 8 years        we have lived here
         lived here -- just curious, as you plan to replace 1 of the 3, what the other2?  get someone here asap.
Fri, Jan 24, 2014 8.14 AM   - is anyone coming
       - 8.13 AM  [redacted] to Me -- as soon as I have an ETA for you I will call the house. My technicians are now on the road going to 'no heat' calls from yesterday.  [redacted]
Mon, Jan 27th 2014-- 10.34 AM  To mpenergy  -  colder tomorrow - are we schedule for today? We want to get off the emergency heat.
Wed, Jan 29th 2014 - 9.52 PM - photo attached - send someone
Thur Jan 30th 2014 - 4.12 PM - MP to Me -- tech will come tomorrow between about 11 and 1
Thur Jan 30th 2014 - 4.17  Me to [redacted] -- can yo hyave [redacted] come - the house is big, the units clearly are complicated and someone familiar with the problem saves a lot of time and money for us and aggravation. thanks
Thur Jan 30th 2014 - 4.19 PM -- I will have to check with [redacted]
Thur, Jan 30th 2014 - 2.29 PM -  FROM [redacted] to mpenergy -- I am sorry to say that our brand new unit as of Monday that heating unit is reading 'system malfunction call technician". Can some one come tomorrow. Call cell.  This is really no fun.
Fri Jan 31st 2014 - 2.09 PM  [redacted] to [redacted] was out) -  [redacted],  No one told me was happened to the new system - can you fill me in on what was the problem?
      -  [redacted] to [redacted] -- I will text your phone number to my tech and have him call you directly.
Sat Feb 1st 2014 -- [redacted] To ME --  shock - no one from MP called me back
Sat Feb 1st 2014 - 10.31 AM - TO mpenergy -- anyone can answer this -- just for the record, can anyone tell me why the brand new unit failed after just 1 day - that's it. Thanks
       11.13 AM -- Jenifer to me --  I just talked to [redacted] about it. he said the temp was very low the day they installed the unit, so it was difficult to the pressure adjusted correctly. Once the weather warmed, Pol was able to adjust.
Tue, Feb 4th, 2014 4.25 PM  - MP to Me -- [redacted], We are going to double check the level of Freon in the system. The temp was so cold during the installation that it may not be completely full.
Thur Feb 27th - 2014  9.04 AM -- TO ME from [redacted]  -  tech is scheduled to be see you this morning before 11 AM, [redacted]
Tue March 4th - 2014  10.16  -  TO mpenergy  -  photo attached -- it wasn't the circuit board!
Tue March 4 - 2014 10.19 -- [redacted] to Me -- when may we return?
Tues Mar 4 - 2014  11.54 AM - [redacted] to ME -- Thank you, I know this has become difficult for you and [redacted].  [redacted]
Thur Mar 6 2014  6.46 PM - TO  mpenergy -- what was it this time??
   I stopped emailing after this as we were in Florida and just gave up.  Fortunately, no one was at the house the majority of the time so we just let it sit in the cold as is.  Once we returned in early April, the routine problems began once again and after several repeat calls on the master bedroom unit, I sent the April 14th, 2014 email saying that I am not going to pay for more labor (return) calls and again, said that I want the other 2 units replaced at no cost to us before next winter.
   The emails above again were typed from my printed copies as I can't figure out how to attach to this document without creating 100's of pages.  I have a full inch of printed-out emails (photos are very clear however) which I will forward upon request.  Does the above communications above suggest to Revdex.com or anyone else of reasonable, efficient and service worthy of the type business that MP Energy presents itself to be?  As MP stated in their last note to you, that 'people' say that HE IS TOO PURE!!! Do you find any purity from a servicing perspective in any of these emails?  
   I have grown tired of MP's reference to our 'NOT PAYING' bills for any type of 'agreement' on the amount I paid on MP's final bill.  He misled and lied again.  There was no agreement.  Following my final frustrating moment w/MP's inability of repairing our heat, (later proved by an industry expert to show that MP didn't have sufficient knowledge to repair) I emailed [redacted] (as you know and have seen) informing them that I would no longer pay for 'repeat' service calls.  It was I, NOT MP Energy, after receiving the final invoice and noticing that the service rep had replaced our filters on the units - it was I that called [redacted] to say that I would send the $385.  It was not nor discussed in any format as though this was a settlement or ended my demand for replacing the final two units at MP's cost. 
   My decision to pay for the filters was not presented nor insinuated in any fashion that this payment was a 'settlement' of any type as MP manufactures to Revdex.com.  The payment did not reflect the continued pain and frustration of never being satisfied by the simple expectation that the heat would work properly.  I finally realized that I was paying over an over again, month after month, year after year for what??? Repeat calls that solved nothing.  But notice that MP doesn't mention that all previous labor bills, etc. were paid since 2006 -- all of them -- no, MP Energy elects to single out the final transaction between us and DOES NOT mention that it was I that called and agreed to pay for the filters as they had nothing to do with 'repeat' calls.  Just another direct lie and another 'deflection of the truth to Revdex.com.  MP writes that they 'covered all repairs -- what repairs??? Nothing was completed nor fixed.  This was EXACTLY the reason for my email refusing to pay!
  How ironic that MP writes that they "have the right as a contractor to refuse to work for people who do not pay him"!!  Ironic in two hilarious ways; 1.  That it is ok for a contractor to refuse to work without getting paid and equally ok for a contractor to NOT provide acceptable results from many, many, many PAID invoices for the exact same work before yet get paid!!! 2.  That MP uses the word "work" but starts his message to Revdex.com by stating that he "never had any contractual agreement", I suppose he means either written, expected or insinuated!!  [redacted], how many times will MP Energy continue to talk from both sides of the mouth??  I can answer that -- for at least 8 years.  As for their mentioning 1865, I wouldn't go there if I were them, as MP Energy, with the performance that they have provided to us, would have been tarred and feathered back then.
  In MP's final paragraph the entertainment continues...........another misstatement and lie is the indication that the "threats" started following MP's letter to me refusing to further service the equipment he couldn't properly repair for 8 years --  firstly there was not a threat but rather a firm statement that I will no longer pay for a 'repeat' call again and that I wanted the units replaced.  AGAIN, MP remains hung up on 2014 while continually forgetting that my calls to 'replace' the units began in 2012 when I went over his head to [redacted] Headquarters (which should have embarrassed them) although if one has a 100% satisfaction record as MP, then why bother.
    This just goes on an on -- you may begin to feel our frustrations now after 8 years of this.  The final remark in his final paragraph to you is "if we are that awful, don't use us".  Falling down with laughter after reading this I can only wonder why our calls to another servicer years ago is still used by MP Energy as another of their excuses for not being able to ID the true problems as did the industry expert in a matter of hours.
   MP also mentions extortion, however at his own peril, as to what exactly is meant by the work he did BEFORE I owned the house, that he did the work for a spec house, equipment is top of the line (which further proves MP's incompetence) and that they did the work for free??? What relevance is any of this to my situation??  Zero.  Also, my 'expert' looked into our walls which is how he discovered the poor and many discrepancies by which MP installed the equipment in 2006.  The final sentence is beyond any rational thought of reason -- "We fixed it" -- NO NO NO they didn't 'fix it' as evidenced through the last invoice he enclosed to you -- maybe MP could could also forward to you the entire sum that we paid to MP from the beginning -- I can safely assume now from what has been learned from the industry expert, that probably 90% of those charges were unnecessary and padded the wrong pockets -- and finally "we agreed to it" - another blatant lie!  Being 61 years old, this is not my first home nor my first new home.  My credit rating is 861.  I do not and have never not 'paid' my bills as this rating indicates.  MP Energy loose use of these terms should cease as no one would disagree with how I refused to pay the final labor bill for continued repeat calls that never were resolved fully from 2006.  If Revdex.com ever felt threatened, as it appears that MP is implying in that final paragraph, please ask me to be a witness for you.
  Final final, I reiterate that MP Energy must replace the [redacted] units at zero charge to us.  As for my remarks in YELP 'helping' his business, I have many more plans/methods to help acknowledge to MP Energy's 'no complaint' motto and scores of followers that, in fact, they may get so busy from all the forthcoming endorsements from the [redacted] household, that they may become so busy that time will not permit a response this next time.
  Sincerely,  [redacted] and [redacted]
Regards,
[redacted] & [redacted]

Review: TO: The Revdex.com

I am writing regarding MP energy Services, [redacted], MD [redacted] ###-###-#### [email protected] Owner - [redacted]

My wife and I moved into our newly built home, located at [redacted], MD the winter of 2006 as our property tax records indicate. MP Energy Services (MPES) was the installer of our 3 [redacted] Heating/Cooling units and was hired by our builder (next door neighbor) [redacted] Builders. We immediately begin having issues with our heat the very first weekend of cold weather. With the equipment on warranty, we obviously called on MPES to service our new system. The most common reading from our indoor thermostats was 'system malfunction - call technician'. We would learn to live with that message continuously from 2006 until April 2014. After sending a short e-mail to MPES last month stating that we will no longer pay for return service calls and demanding that the units be replaced at no further cost to us, MPES sent us a letter a few days later ending their services to us. I will forward these 2 documents if requested, later as I want to first provide a history since 2006 as to our many years of consistent and perpetual down time to our all 3 of our heating units - and year after year during the winter months when we experienced excessive [redacted] bills (some exceeding $2,000/mo due to 'emergency or axillary heating' rates during continual malfunctions. A minimum of 1 to 2 nights per winter, we went to a hotel, stayed at a relatives home or moved to a part of the house that had heat. Each winter since 2006 and once the temperature dipped below freezing, we had 3, 4, 5 and often more service calls each month (until each Spring) due to 'system malfunction' error readings.

Our home is not small nor inexpensive and had high quality [redacted] systems installed. In 2009, I forwarded an explanation of our under performing units as well as pictures of our 2" iced over units to [redacted]'s headquarters asking them to replace the units under warranty, however, their response was a letter referring me back to our installers - MPES.

Having recently hired a heating/cooling expert from another company, to consult and investigate the issues we have had since 2006, it is now crystal clear that MPES charged me thousands of dollars in unnecessary service calls, cost me thousands of dollars in unnecessary electric bills and thousands of dollars in hotel expenses since 2006 simply because they are incapable correcting and properly servicing their own work. The verbiage on our work order copies are remarkably similar in terms in that they note a clear and distinctive pattern of 'guessing' and/or 'bandaiding' each call as a solution rather than finding the real issues. We have NEVER ONCE enjoyed a period of more than one or two weeks of comfortable heat since 2006 with temperatures below freezing - that is, without the auxiliary heat light/sign on (which increases the amount of electricity to run the units).

You may ask, why did we put up with this so long?? Maybe because our builder finished his new home next door and within 70 yards of us and uses the exact same [redacted] equipment - and as far as I know, he has not had a single service call related to any my problems. Clearly, we were too trusting and too stupid to continue to pay for service calls for the exact same problems for nearly 8 years.

Probably the worst thing I did was actually pay the bills as I insinuated that I was OK with the work performed. MP Energy needs investigated as to how no one, including the owner, [redacted], could simply not properly repair the units - even one of them! Maybe the owner, after making profits on installing the units as new and serving our account since 2006 on 50+, maybe even more, service calls in 8 years grew comfortable with the extra (fraudulent) cash. [redacted] refused to ever visit our home with his service people or alone to meet with my wife and I after several requests, nor did he personally take it upon himself to resolve our issue. He simply continued to authorize many different service people over the years to spend/waste many billable hours familiarizing themselves with our rather large structure only to get the point that every other service person was before -- they simply didn't know what to do! More than 2 service people this past winter has said that to me at my home in front of witnesses.

This past year, his service people were frustrated and probably embarrassed facing us day after day without fixing the units. After each visit, the service people would usually recommend (guess) a new circuit board or new refrigerant was needed. Many times, communication errors between the indoor/outdoor units were noted on our work orders as the culprit. Each work order has the words 'system is working at this time' written on it and 95%+ of the time, we would get another 'call tech' sign on our monitor and the auxiliary heat would kick in -- and the cycle continued like this until Spring.

When I finally started to complain to [redacted] about the repeated 'repeat' service calls, he once charge me 50% of the labor costs or once maybe zero but that was it and the units were NEVER properly repaired. We paid 99% of the time over 8 winters on 3-5 service calls each winter month - and they were all repeat calls. He once suggested in a letter to me that this was a major sacrifice on his part after 8 years of hell. You would have to check MP's own records as I only began keeping copies since 2013, however, I have other records to support this torture since 2006.

Beginning the winter of 2012/2013, I began emailing MP to establish a record of the frequency of service calls to MPES. Last year and all throughout this winter, I would simply send to MP'semail address a photo of a iced over unit or a photo of the wall monitor in the house (usually 3 at once) showing the 'call technician - system malfunction' message and emailed to them. From this email the service call would be made. I was truly sick of phoning them.

In January 2014, my wife and I reached such a level of frustration that I agreed to replace 1 of the 3 outside [redacted] units (Model [redacted]) for $4,600!! Can you imagine, I paid for the replacement of a unit that never work correctly since it was installed new in 2006. Our stupidity continued until last month when I searched for and brought in an industry expert (he also teaches the Local Union houses in Maryland) to take a look at the 3 units and all our supporting documents (work orders, emails and photos). Within 30 seconds of viewing the very last work order in April, he looked up at myself, my wife and a friend of 27 years in our kitchen and said that this is a faulty wiring issue!! 30 seconds vs. 8 years and from just a single work order!!! How can MP Energy be allowed to have a licence in MD with that level of incompetence???

Finally, I am sorry for this long explanation but it has been ongoing for 8 winters! There are so many more details, particularly the excuses that [redacted] uses to hide his own shortcomings such as; 4 years ago, we called another servicing company while freezing and frustrated - after this co. checked out the master bedroom unit, they concluded that a new compressor was needed and we, after years of searching for a solution, we reluctantly paid them over $1,200 -- but a long story short, that wasn't the fix-all solution or the real issue as you will see below. We went back to MP demanding they switch out the units or fix what we have. These threats went on for years and MP simply didn't care.

However, [redacted] still to this day, blames this other company for his 8 years of ineptitude. This gives you an idea of what I have lived with since 2006. [redacted]'s bizarre rational would have us believe that after this particular unit didn't work at all the 4 years prior to calling the other company, that a new compressor was the reason not his pathetic lack of skills -- AND he totally discounts nor fails to acknowledge the other 2 units that weren't worked on and their own 8 year history while making this silly argument!!

Is any of this insanity becoming evident at all to whomever is reading this?? Below is my final email to [redacted] following the expert's/consultant first visit to our home and his significant discoveries. Had this person worked for MP Energy, I wouldn't even know [redacted]'s name.

Would someone at the Revdex.com please tell me at what level of incompetence MP holds? We both know that MP Energy couldn't be in business if all of their cus[redacted]ers were treated as we have been and for so long, therefore my conclusion is that he grew to be comfortable with a little unhappiness from a client in exchange for that client (us) continuing to line his pockets for years with some extra winter cash - until it ended which it has. Or he is too stubborn to admit that he installed the equipment incorrectly before we moved in. Either way, he should not be allowed to get away with this.

Not surprisingly, I didn't hear from [redacted] following the letter below.

Thank you for your attention and I hope to hear from Revdex.com soon, Sincerely, A tired, battered and frustrated homeowner, [redacted] ###-###-#### [redacted]

---------- Forwarded message ----------From: [redacted] <[redacted]>

Date: Mon, Apr 28, 2014 at 12:40 PM

Subject: [redacted]

To: MP Energy <[email protected]>, [redacted] <[redacted]>

[redacted],

This will be my final direct correspondence with you, however, before I begin the next step and following another expensive event concerning our heating system, I am going to share 'just' a few of the findings that an industry analyst I recently hired discovered.

I ask him to begin where MP left off, that is, the master bedroom with the usual and consistent 7-8 year history of 'system malfunction - call technician' message on the monitor.

Many discrepancies were found on this unit as well as the other two:

- The copper wiring that MP installed in the units are viewed as too small and therefore that 1 1/8" suction line and 1/2" liquid line were more suitable for the length of the run.

- The suction line was also intermixed with 7/8" and 1 1/8" copper that was restricting the refrigerant flow.

- The refrigerant in the line was also contaminated. It appeared that the wrong type refrigerant was used, or 2 different types were mixed and or an acid issue.

- The outdoor sensor and defrost sensor were switched incorrectly. (No one from MP noticed this for 8 long years??)

- All 3 unit's piping is too small for the length of the runs.

- All 3 units have the wrong communication wire which should be P. rated twisted and stranded wire for the length of the runs.

- And my personal favorite - - All 3 unit's (including the new one) thermostats were in the wrong location!!

Other than that, MP was doing a great job!!! I have countless emails and work orders noting numerous refrigerant changes, communication errors, thermostat and sensor issues, etc., all of which relate directly to the above notations, but rather than knowing what you were doing, you elected to blame our generator going out for the first time ever in 2014, a basement 'flood' from a faulty sprinkler head in 2014 and a compressor change on 1 of the 3 units by [redacted]. in 2011!!!

These were MP's excuses for never properly repairing the units and none of these could be remotely responsible for overlooked miscues by MP noted above per the analyst. His final thought was the absolute surprise in the type piping selected for all three units for such extended runs. Although this will be my final correspondence, it will not be the end. 8 years of 'unnecessary' pain, agony and expense imposed upon [redacted] and I has officially ended but not buried.

Finally, the sole and maybe the only person at MP Energy that clearly knows what she is doing is [redacted] - a true professional. [redacted].Desired Settlement: As a resolution, my wife and I would expect nothing less than MP replacing the other two units at no further cost to us. The expense to MP of doing so pails in comparison to the now proven and unnecessary costs that we have bared since 2006 - with needless repetitive service calls, additional [redacted] charges throughout the past 8 winters due to auxiliary heat requirements to heat pumps that malfunction as well as expenses for the occasional trip to a hotel. Finally, I don't know to to put a price on the unnessary pain and suffering during the winters that we have experienced.

As you can see from the 7 listed discrepancies in my final letter to MP below, it is absolutely infuriating to now know that all of this could have been avoided. In that we bared the cost of the new unit replaced in January 2014 at $4,600, I am sure that MP's cost as a destributer would be far less. The new unit did work properly the last few cold months of this year therefore it should be obvious to Revdex.com as well as MP that the units themselves were faulty going back to their 2006 installation. It should also be noted that the new unit installed in January has many of the descrepanices listed below installed incorrectly, however, at $120.00 hr I am having all of the descrepancies noted below completed on all 3 units including the new one. My estimate from the other servicing company is north of $7,000 for all of this work - that's another $7,000 of MP incompetence added to my misery since 2006.

Again, MP needs to replace the other 2 units at no cost to us.

Thank you very much for any assistance that the Bureau can do for us.

Sincerely,

[redacted] and [redacted]

Business

Response:

INSTALLATION OF SYSTEM