Mpact Construction, LLC

From: [redacted] Date: Thu, Aug 20, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted] To: "[email protected]" I have read your response, how on earth the Revdex.com can such a company profiled on their websiteThis is poor businessMy issue is still outstanding with this company

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Your storm door is hereIf you'd like us to eat it and refund you the deposit I don't have an issue with that however the door costs me over $so I would prefer to install it for you in the next week or two if possible? The delay hasn't been intentional and there are zero hard feelings on this
endIt is 100% my fault, I'll be the first to admit it but I still want to get you the A+ job that we were know for, and that one that you hired us for I've been doing this for a long time and until about months ago we had a very efficient systemWe don't sub out the labor and I had to replace some team members on the crewWe had the wettest February and June ever this year so we've been playing catchup since before you even placed the order, but the real issue is more personalMy wife and I were expecting our first child in late August and he arrived unexpectedly early. I was literally at work one day and at *** *** Medical Center the next with my wife having an emergency cesareanI had zero time to set the schedule or prepare the company for my absenceWe still don't have a nursery and for goodness sakes we didn't even have a name until he was days oldDay we were discharged, day we saw the pediatrician who said we were only let out because days is all insurance covers for cesareanWe were rushed back to emergency with a body temperature of less than 96, blood sugar of (should've been 60-70), Bilirubin that had doubled to almost 20, elevated liver enzymes, and dehydration so he couldn't even be put under the lightHe was admitted it NICU and we just got home on TuesdayWednesday we saw the pediatrician, yesterday a gastroenterologist and today I finally got to my deskI wasn't leaving either of them not even for a minute.I've been home for 3, today makes days in the past I saw the complaint on *** last night so you were on my list of people to call today however this was the first email starring at me when I got inThe easiest thing to do right now would be to come meet you and give you your money back but I've never taken the easy roadI've got jobs to do and even though life itself hasn't been easy of late I'm all about doing the right thingWe're not bad people, we may be late but didn't run off and haven't been hiding from youI'm a firm believer that the customer is always right so if you no longer want the door I do understand and I sincerely apologize for any stress my situation may have caused youI've only had to refund one or two deposits out of thousands and thousands of jobs preformed so if that is the case I'd like to bring it to you in personMy name is on the door, the recent press on my company is embarrassing and if you wont allow us to fulfil our end of the agreement and maybe do a little above and beyond for you then I'd like you to see my sincerity instead of just pushing it in the mailboxPlease let me know what you'd like me to do and I wont let you down or argue your decision.Thank You,Bill G***-Owner***

Your door is hereIf you'd like us to eat it and refund you the deposit I don't have an issue with that however the door costs me substantially more than the deposit so I would prefer to install it for you in the next week or two if possible? I know you've heard that before but I should
be able to set a date in the next couple of days.The delay hasn't been intentional and there are zero hard feelings on this endIt is 100% my fault, I'll be the first to admit it but I still want to get you the A+ job that we were know for, and that one that you hired us forI've always run a thin office, where we shine is in the field and I've been doing this for a long time and until about months ago we had a very efficient systemWe don't sub out the labor and I had to replace some team members on the crewWe had the wettest February and June ever this year, we've been playing catchup since before your order was placed but the real issue has been more personalMy wife and I were expecting our first child in late August and he arrived unexpectedly early. I was literally at work one day and at *** *** Medical Center the next with my wife having an emergency cesareanI had zero time to set the schedule or prepare the company for my absenceWe still don't have a nursery and for goodness sakes we didn't even have a name until he was days oldDay we were discharged, I believe we spoke this day and I said I was going to check the warehouse the following dayThe next day, day we saw the pediatrician who said we were only let out because days is all insurance covers for cesareanWe were rushed back to emergency with a body temperature of less than 96, blood sugar of (should've been 60-70), Bilirubin that had risen to almost 20, elevated liver enzymes, and dehydration so he couldn't even be put under the lightHe was admitted it NICU and we just got home on TuesdayWednesday we saw the pediatrician, yesterday a gastroenterologist and this morning I finally got to my deskI'm sorry but I wasn't leaving them.I've been home for 3, today makes days in the past I saw the Revdex.com complaint this morning in my email and I'm responding immediately. My inbox is newest to oldest top down so if you did email me while I was out I'll respond as needed when I see themI have jobs to do and even though life itself hasn't been easy of late I'm all about doing the right thingWe're not bad people, we may be late but didn't run off and haven't been hiding from youI'm a firm believer that the customer is always right so if you no longer want the door I do understand and I sincerely apologize for any stress my situation may have causedI've only had to refund one or two deposits ever out of thousands and thousands of jobs preformed so if that is the case I'd like to bring it to you in personMy name is on the door, the recent press on my company is embarrassing and if you wont allow us to fulfil our end of the agreement then I'd like you to see my sincerity and end it on a handshake instead of just pushing it in the mailboxIt would mean a lot to me.In an effort to help if you do opt for the refund and decide to go in a different direction please let your new contractor know that the door is supposed to be 84" in height with a make unit size of 1/I had to measure it a few times to catch that the original opening has been manipulated previouslyThis will take the door back to the original opening size it's supposed to beSince Anthony didn't catch it he wasn't aware that oversized doors have an extended lead time, not an excuse the delay is my fault and either way we'd still be lateWhen I found out the door wasn't a standard 80" I didn't bring up that they cost more either because I am always trying to helpSometimes it isn't about the money it's about getting our clients the best possible jobWe've never raised the price on anyone and I looked at it as an "is what it is" situationIf I wasn't honest we could've put in the standard 80" door but it wouldn't've been the best possible job or even the right job for the size of your openingIt may not seem like it now but my intentions were always to help you and I'm having a hard time knowing that good intentions don't always turn out as plannedAgain I am sorry.Please let me know what you'd like me to do and I wont let you down again or argue your decision.Thank You,Bill G***-Owner###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I would like the refund of my $deposit. I am currently beind held in violation of my Condo Association bylaws (subject to fines), and have a final deadline of 8/17/to have repairs completed. I have contracted to have the repairs completed by another person on 8/15/15. Please refund the full deposit of $
Regards,
*** ***
*** *** ***
*** ** ***

From: [redacted]Date: Thu, Aug 20, 2015 at 2:23 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #1[redacted]To: "[email protected]" I have read your response, how on earth the Revdex.com can such a...

company profiled on their website. This is poor business. My issue is still outstanding with this company.