According to our records, the funds from order [redacted] was never captured as the transaction had expiredHis other order, [redacted] , was processed and shipped outWe contacted our merchant service provided, Authorize.net, and they assured us that the payment was never captured on our end since the transaction expiredThe last email we received from the complainant was on which only contained the following: "Thank you very muchBest." Which was in response to our email: "Dear [redacted] ***, Your order has been cancelledPlease let us know if you need any further assistanceBest,"
According to our records, the funds from order [redacted] was never captured as the transaction had expiredHis other order, [redacted] , was processed and shipped outWe contacted our merchant service provided, Authorize.net, and they assured us that the payment was never captured on our end since the transaction expiredThe last email we received from the complainant was on which only contained the following: "Thank you very muchBest." Which was in response to our email: "Dear [redacted] ***, Your order has been cancelledPlease let us know if you need any further assistanceBest,"