Initial Business Response / [redacted] (1000, 5, 2014/09/11) */ Contact Name and Title: [redacted] ***, President Contact Phone: XXX-XXX-XXXX Contact Email: ***@mpfbuilders.com Thank you for your letterI looked up the report I did for Mr [redacted] and the date was 11/14/and the cost was $I do not recall having received a call, and I did not find any emails from/to Mr***, other than the email I sent him with the report attached on 11/16/ As a property inspector, I do a visual inspection of a home, including the roof, foundation, structure, and the operation of the fixtures and appliancesI have never operated the pressure relief valve on a hot water heater as it is not part of the inspectionThe hot water inspection includes a visual-only inspection of the flue, strapping, water supply lines, location, age, and size of the water heater The purpose of a property inspection report is to protect the seller and inform the buyerSometimes a seller is disappointed to discover imperfections and/or problems with their home I am always happy to discuss the findings of a report at any timeIf Mr [redacted] would like to discuss the report please have him contact me Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr***, On or around 1/15/2013, I left you a voice mail on your cell phone detailing my concern with your report and requested a telephone call to discuss making the necessary correction to your boilerplate templateThat telephone call was never returned The email sent by my seller, Mr [redacted] on December 13, say it adequately; "It galls me to pay [redacted] for incompetence and inaccurate reporting with zero accountability for his slip/shod ignorance of codesThe guy created damage in my home and skates." As a result of this conversation, I paid for the report As I stated in my first correspondence, I do not expect a refund, nor any apology, but as an affiliate of San Mateo County Association of Realtors, which I have been a member in good standing since 1989, I was encouraged by my board to pursue this avenue Mr [redacted] you may not value my business and may not care that I will never use your services again, but you need to take accountability for your action, or in this case inaction, and own up to your mistake I am available anytime if you wish to return that telephone call Thank you for your time, [redacted] XXX-XXX-XXXX Final Business Response / [redacted] (4000, 9, 2014/09/30) */ Friday, September 24th, I called Mr [redacted] He explained that he what he wanted was an apology for not returning his call on or about January 15, Even though I have no record of the call, I truly believe the call was made by Mr [redacted] I apologize for not returning the callEven though that is generally the time I take for vacation, I pride myself on returning all callsI did not return that one, and am truly sorry I suggested that I return half the cost of the inspection, but Mr [redacted] did not think that was necessaryHe accepted my apologyI am however, sending a check out today for half of the inspection payable to Mr [redacted] ***, XXX-XXX-XXXX Final Consumer Response / [redacted] (2000, 11, 2014/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Mr [redacted] made an effort to correct his mistake and I appreciate that he reached out to resolve this matter I am satisfied with the results and thank you for allowing me the opportunity to dispute this matter [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/09/11) */ Contact Name and Title: [redacted] ***, President Contact Phone: XXX-XXX-XXXX Contact Email: ***@mpfbuilders.com Thank you for your letterI looked up the report I did for Mr [redacted] and the date was 11/14/and the cost was $I do not recall having received a call, and I did not find any emails from/to Mr***, other than the email I sent him with the report attached on 11/16/ As a property inspector, I do a visual inspection of a home, including the roof, foundation, structure, and the operation of the fixtures and appliancesI have never operated the pressure relief valve on a hot water heater as it is not part of the inspectionThe hot water inspection includes a visual-only inspection of the flue, strapping, water supply lines, location, age, and size of the water heater The purpose of a property inspection report is to protect the seller and inform the buyerSometimes a seller is disappointed to discover imperfections and/or problems with their home I am always happy to discuss the findings of a report at any timeIf Mr [redacted] would like to discuss the report please have him contact me Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr***, On or around 1/15/2013, I left you a voice mail on your cell phone detailing my concern with your report and requested a telephone call to discuss making the necessary correction to your boilerplate templateThat telephone call was never returned The email sent by my seller, Mr [redacted] on December 13, say it adequately; "It galls me to pay [redacted] for incompetence and inaccurate reporting with zero accountability for his slip/shod ignorance of codesThe guy created damage in my home and skates." As a result of this conversation, I paid for the report As I stated in my first correspondence, I do not expect a refund, nor any apology, but as an affiliate of San Mateo County Association of Realtors, which I have been a member in good standing since 1989, I was encouraged by my board to pursue this avenue Mr [redacted] you may not value my business and may not care that I will never use your services again, but you need to take accountability for your action, or in this case inaction, and own up to your mistake I am available anytime if you wish to return that telephone call Thank you for your time, [redacted] XXX-XXX-XXXX Final Business Response / [redacted] (4000, 9, 2014/09/30) */ Friday, September 24th, I called Mr [redacted] He explained that he what he wanted was an apology for not returning his call on or about January 15, Even though I have no record of the call, I truly believe the call was made by Mr [redacted] I apologize for not returning the callEven though that is generally the time I take for vacation, I pride myself on returning all callsI did not return that one, and am truly sorry I suggested that I return half the cost of the inspection, but Mr [redacted] did not think that was necessaryHe accepted my apologyI am however, sending a check out today for half of the inspection payable to Mr [redacted] ***, XXX-XXX-XXXX Final Consumer Response / [redacted] (2000, 11, 2014/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Mr [redacted] made an effort to correct his mistake and I appreciate that he reached out to resolve this matter I am satisfied with the results and thank you for allowing me the opportunity to dispute this matter [redacted] ***