MPG Automotive Services

(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I have never used my employment status or where I work as a form of intimidation. I spoke to *** of MPG once and he admitted that the original mechanic at the MPG located on Alameda, had failed to do a thorough inspection of my car and therefore was "willing" to honor the warranty that I was given at El Paso Auto Center of a $100.00 deductible and that "they" would eat the cost of any balance. If you look at the dates that *** has mentioned, not once does he mention the numerous times that I took my car to the MPG on Alameda for a noise it was making. I admit that I did not know where the noise was coming from, but I did tell the mechanic ***, that the car was making a noise near the brake area. It is not my job to diagnose my car as that is not my profession. I took my car in for this noise several times in 2018. As a matter of fact, the car was making that same noise when I bought it and I was told by the sales person *** to take it to MPG. I took the car where I was supposed to take it, and the 90 day warranty that I was given by El Paso Auto Center was supposed to ensure the fixture of the problem (bumper to bumper). I was told by El Paso Auto Center that I would be receiving a total car care card for my oil changes and the first time I took my car for an oil change to the MPG on Alameda, I was told by *** that he could not give me anything for free and that they had no record of my purchase of the car with El Paso Auto Center and that furthermore, he had no card for me. So after an exhausting 6 months, I was finally able to speak to this *** and he conceded that they had failed to do a thorough inspection and that they would honor my warranty. As per the so called findings of the dust cover "missing" I was never told this. If I would have been told this, I would have had it replaced. I was never told of this dust cover missing. And if there is something indicating that I was told this or that it is on a report somewhere that was given to me, then it must have been altered because I would have never driven away with a problem on my vehicle, never. As a matter of fact, the day that I took my car to MPG because it was making that strange grinding noise, I was told by *** "someone took your dust cover off." He never reverted back to the so-called report he claims to have given me previously where it states the dust cover was missing, because it did not exist and he did not give me any such findings previously. He simply said "your dust cover is missing and someone took it off." My daughter was present and she heard the conversation. On the day in question (the last time I took my car to MPG) no one looked at my car before it was fixed. It was simply lifted. I did not see anyone remove the hub caps, the tire, anything. I did however see *** talking to a mechanic and then shortly after come in and tell me about the dust cover being gone. Finally, I do not have much knowledge about cars. I rely on someone who does to do their job and to keep me safe on the road. I have had to pay for my own oil changes that I was promised by El Paso Auto Center) and have never made a fuss about it. but putting me in danger is another thing. According to ***, if I would not have taken my car in to get the wheel bearings replaced (something he never told me of before), my tires would have locked and I would have been killed. Who in their right mind is going to drive away, ignoring this? I was never told of the dust cover missing in any previous visit to MPG or I would have taken care of it. As you can see, *** has used this opportunity to respond to attack my character, instead of using it to take some responsibility for his mechanics and their lack of honesty and lack of professionalism. As a matter of fact during the only conversation I had with *** in my attempts to get my car fixed the first time, he stated "what do you want...perfection?" No,I want what I previously requested as a resolution to this matter.