MPH Contracting

The business sent a delayed response Please read below: Donna Lehnart, I am very sorry for the issues you have hadWe had got extremely busy and understaffed and were unable to keep up with the demandPlease know that we are fully staffed now and are able to resolve whatever the issues you had around the house and will do whatever it takes to make you satisfied and happy with the projectHere at MPH Contracting we pride ourselves in customer service and will always deliver a quality job every time and also stand behind our work percent.Thank you, [redacted]

Yes we did have a delay in starting the project, I had other jobs underway and did not want to spread are selves out to thin, its always difficult giving an accurate start date in are line of work being we never want to rush out of a project that's almost finished and there's usually extras added to contracts which pushes us forward even moreYes we did have issues with the frame less shower door, one of the biggest ones was that the original installer had it installed upside down with improper gaskets that's why the stationary panel was coming out of the track, the other issue we had was using this door to a completely new rebuilt tiled shower stall, now with these doors being semi frame less there is zero room for tolerance, So with the glass cut upside down and having to reuse it made are job that much more difficultWe have installed dozens of these units in the past with no issues unfortunately this one gave us a tough timeTypically with doing a job like this we would just have a new door made with are measurments but we understood that you wanted to reuse yoursI do apologize in being able to contact me I tried a few times to set up a date to make the repairs and it went back and forth a few times I didn't realize you had emailed me so when I seen that I replied to call me this way we could just set up are start date over the phone, I do apologize again that we couldn't make it there in a timely schedule to avoid this confrontationWe do guarantee all are work percent and stand by everything we do percentI do everything possible to keep my customers very happy so I can build an ongoing relationship which in return helps are growthI have hundreds of very satisfied customers and will do everything in my power to add you to the list.So what we are going to do to resolve this is come and replace you seat which I have, replace the tile where you can see a piece of the drill hole, re grout where necessary also exchange out the door that was damaged and get the water repellent material applied to the existing panel all at no chargeI know you offered to pay for that but this is the least I can do to show you that we are honest and stand behind who we are as contractorsIt does makes me upset that you had to deal with this agitation but we guarantee you'll be percent satisfied at the end and hopefully continue to do business in the future with usThanks, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
*** *** stopped over and inspected an additional window, which also did not have insulation. He promised to complete all repairs by the end of September, it is now October *, and he has not called me to explain why he hasn't made repairs yet. My heat is on, which means it is going out all the windows he installed. As far as the vent is concerned, the gaping holes around it should never have been made or left that way
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and hope to hear from the contractor soon with a date he will come out and fix my problems.
Sincerely,
[redacted]

The business sent a delayed response.  Please read below:
 
Donna Lehnart, I am very sorry for the issues you have had. We had got extremely busy and understaffed and were unable to keep up with the demand. Please know that we are fully staffed now and are able to resolve whatever the issues you had around the house and will do whatever it takes to make you satisfied and happy with the project. Here at MPH Contracting we pride ourselves in customer service and will always deliver a quality job every time and also stand behind our work 100 percent.Thank you,[redacted]

Yes we did have a delay in starting the project, I had other jobs underway and did not want to spread are selves out to thin, its always difficult giving an accurate start date in are line of work being we never want to rush out of a project that's almost finished and there's usually extras added...

to contracts which pushes us forward even more. Yes we did have issues with the frame less shower door, one of the biggest ones was that the original installer had it installed upside down with improper gaskets that's why the stationary panel was coming out of the track, the other issue we had was using this door to a completely new rebuilt tiled shower stall, now with these doors being semi frame less there is zero room for tolerance, So with the glass cut upside down and having to reuse it made are job that much more difficult. We have installed dozens of these units in the past with no issues unfortunately this one gave us a tough time. Typically with doing a job like this we would just have a new door made with are measurments but we understood that you wanted to reuse yours. I do apologize in being able to contact me I tried a few times to set up a date to make the repairs and it went back and forth a few times I didn't realize you had emailed me so when I seen that I replied to call me this way we could just set up are start date over the phone, I do apologize again that we couldn't make it there in a timely schedule to avoid this confrontation. We do guarantee all are work 100 percent and stand by everything we do 100 percent. I do everything possible to keep my customers very happy so I can build an ongoing relationship which in return helps are growth. I have hundreds of very satisfied customers and will do everything in my power to add you to the list.So what we are going to do to resolve this is come and replace you seat which I have, replace the tile where you can see a piece of the drill hole, re grout where necessary also  exchange out the door that was damaged and get the water repellent material applied to the existing panel all at no charge. I know you offered to pay for that but this is the least I can do to show you that we are honest and stand behind who we are as contractors. It does makes me upset that you had to deal with this agitation but we guarantee you'll be 100 percent satisfied at the end and hopefully continue to do business in the future with us. Thanks,
[redacted]

I am sorry for the issue please contact me and will take care of the payment.
 
Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 [redacted] stopped over and inspected an additional window, which also did not have insulation.  He promised to complete all repairs by the end of September, it is now October *, and he has not called me to explain why he hasn't made repairs yet.  My heat is on, which means it is going out all the windows he installed.  As far as the vent is concerned, the gaping holes around it should never have been made or left that way.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business sent a delayed response.  Please read below: Donna Lehnart, I am very sorry for the issues you have had. We had got extremely busy and understaffed and were unable to keep up with the demand. Please know that we are fully staffed now and are able to resolve whatever the issues you had around the house and will do whatever it takes to make you satisfied and happy with the project. Here at MPH Contracting we pride ourselves in customer service and will always deliver a quality job every time and also stand behind our work 100 percent.Thank you,[redacted]

I am sorry for the issue please contact me and will take care of the payment. Thanks

I am so sorry for the delay we have been caught up on a real big project that set us way back, I do have the flooring material for the basement and am willing to get right over there at the beginning of the week to install and start the rest of the project. Again we do apologize for the...

inconvenience and wi we have caused and will do whatever it takes to make things right.

Review: Siding was not completed correctly, windows were not insulated on inside and doubt that they received waterproof protection on the outside, ceiling on front porch keeps falling down, hole's throughout siding leaving house vulnerable for insect and water damage, discharge on water softener froze, fascia keeps coming undone by rooftop.Desired Settlement: Re-install windows with waterproof barrier and flashing on outside; properly install J-channel under the windows, install undersill trim, insulation on inside, replace trim, properly install siding around windows and vents, close up all gaps in siding to avoid water /insect damage, close up hole by new outside wall, where water /snow is seeping into new room MPH built, correctly install ceiling on outside porch (keeps dropping down), fix fascia by rooftop (it buckles and opens for water/insect), close gaps in all soffits so insects/birds won't get inside, fix bathroom vent with proper siding protection (I am currently working on new bee's nest behind siding due to gap).

Business

Response:

Hello and so sorry for the issues you may be having, Its been a little over 2 years since the install and materials do tend to shift our pop loose over time which is why I give a 10 year warranty to resolve whatever it is thats wrong. As for oversize gaps that bees get into the product does call for a 1/4'' gap for expansion and contraction it must of been cut a little larger but will make the repair so you will not have to worry about the pests again. I am shocked to here that there was no insulation on the windows being it was very cold when we did the install and I know I had the material there for them, I'M assuming that it was an oversight on one of the units but we will gladly come back remove the trim and inspect each and every one. As for the water proofing at the exterior that was installed being I looked threw my photos of the construction phase and saw the protect o wrap tape applied properly which I will be more then happy to show you when I come to the house. We want to keep you as happy as possible as you have been a great customer who has got us allot of work from us referring potential customers to you for a review and want to keep it that way. We look forward to serving you in the future for any of your construction needs. We do appreciate the feedback on your issue as this will just make us more alert for future jobs, will be in touch to take care of the repairs. Best Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted] stopped over and inspected an additional window, which also did not have insulation. He promised to complete all repairs by the end of September, it is now October *, and he has not called me to explain why he hasn't made repairs yet. My heat is on, which means it is going out all the windows he installed. As far as the vent is concerned, the gaping holes around it should never have been made or left that way.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business sent a delayed response. Please read below: Donna Lehnart, I am very sorry for the issues you have had. We had got extremely busy and understaffed and were unable to keep up with the demand. Please know that we are fully staffed now and are able to resolve whatever the issues you had around the house and will do whatever it takes to make you satisfied and happy with the project. Here at MPH Contracting we pride ourselves in customer service and will always deliver a quality job every time and also stand behind our work 100 percent.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and hope to hear from the contractor soon with a date he will come out and fix my problems.

Sincerely,

Review: This tile repair project was supposed to start in Feb but did not start til middle of march. When tile in shower was repaired, they removed frameless shower door. When tile was completed, Frameless shower door was re installed incorrectly. Shower door was supposed to be even and sleek looking on the top, with a slight lip on the bottom. In addition, it was supposed to open by pulling in or pushing out. When they re installed door they made the bottom even which made the top uneven. They failed to communicate this to us. Instead they inserted a clear flap on the top to make it look even. In addition, inserted a flap on corner which prevented the door to be pulled in. I did not notice all of this until after I payed. I also noticed my toilet seat was all scratched up from them standing on it. When I contacted him, he told me they would fix door and replace seat. When they removed the door to fix it, they chipped the tempered glass door. They told me they were going to see if glass store would even the chip. Of course the glass stores told them no, you cannot cut tempered glass and was lucky it did not shatter. They reinstalled my damaged door and said they were ordering a new tempered glass door. In addition, in order for the door to be even on top they had to remove brackets and reinstall. There is now a visible hole in tile. They also said they would fix this. He advised me that it would take a week or two for the door to be finished. with this new door he ordered he was getting hard water repellant put on.. I told him I would pay extra for him to get it also put on other side of door. I have been continuously contacting him asking when this job will be completed. On May [redacted], he told me he would come by the following Monday to pick up other panel to get treated, he never came. I contacted him and he replied the following week stating he had a busy week he would be there Wednesday. He never came and called me Thursday saying he would by in an hour. I was not around Thursday, nor was he supposed to come Thursday. I reached out to him a few times after that and he has not responded. My last email to him was on June [redacted] and I still have not received a response. So I still have a damaged door, toilet seat and hole in my tile.Desired Settlement: Have glass door company reinstall door correctly and he can repair tile and replace toilet seat.

Business

Response:

Yes we did have a delay in starting the project, I had other jobs underway and did not want to spread are selves out to thin, its always difficult giving an accurate start date in are line of work being we never want to rush out of a project that's almost finished and there's usually extras added to contracts which pushes us forward even more. Yes we did have issues with the frame less shower door, one of the biggest ones was that the original installer had it installed upside down with improper gaskets that's why the stationary panel was coming out of the track, the other issue we had was using this door to a completely new rebuilt tiled shower stall, now with these doors being semi frame less there is zero room for tolerance, So with the glass cut upside down and having to reuse it made are job that much more difficult. We have installed dozens of these units in the past with no issues unfortunately this one gave us a tough time. Typically with doing a job like this we would just have a new door made with are measurments but we understood that you wanted to reuse yours. I do apologize in being able to contact me I tried a few times to set up a date to make the repairs and it went back and forth a few times I didn't realize you had emailed me so when I seen that I replied to call me this way we could just set up are start date over the phone, I do apologize again that we couldn't make it there in a timely schedule to avoid this confrontation. We do guarantee all are work 100 percent and stand by everything we do 100 percent. I do everything possible to keep my customers very happy so I can build an ongoing relationship which in return helps are growth. I have hundreds of very satisfied customers and will do everything in my power to add you to the list.So what we are going to do to resolve this is come and replace you seat which I have, replace the tile where you can see a piece of the drill hole, re grout where necessary also exchange out the door that was damaged and get the water repellent material applied to the existing panel all at no charge. I know you offered to pay for that but this is the least I can do to show you that we are honest and stand behind who we are as contractors. It does makes me upset that you had to deal with this agitation but we guarantee you'll be 100 percent satisfied at the end and hopefully continue to do business in the future with us. Thanks,

Review: Mr. Michael H[redacted] of MPH Contracting issued a bad check for subcontract material and labor services performed at 50 Camelot Rd. , [redacted] on July *, 2015. During multiple phone calls Mr. H[redacted] promised to pay but has to date, failed to pay.Desired Settlement: Payment of debt with bank fees.

Business

Response:

I am sorry for the issue please contact me and will take care of the payment. Thanks

Review: Contracted on July **, 2015 for company to remodel our kitchen. He promised it would be finished by Thanksgiving. I took out a loan to pay him a deposit of $17,000.00. He has not done almost no work other than laying down concrete, and now avoids my calls and contact attempts. I am paying interest charges on the loan every month.Desired Settlement: Refund of entire deposit of $17,000.00

Business

Response:

I am so sorry for the delay we have been caught up on a real big project that set us way back, I do have the flooring material for the basement and am willing to get right over there at the beginning of the week to install and start the rest of the project. Again we do apologize for the inconvenience and wi we have caused and will do whatever it takes to make things right.