The customer had steeo stairs with a narrow enterance therefore the movers had to unwrap the dresser since it could not fit into the door covered with blanketsUsually in this events we require the customer to sign that it is on his own responsibility as damage may occur which the formen forgot to
do and therefore we have taken the liability for the damage. We have dealt with the customer with the utmost respect and care, Went to her premises to pickup the damaged chair and have sent it to two carpenters who said it cannot be fixed to its original condition as it is made of wood topped with ceramic and therefore cannot be drilled or boltedThis was all explained to the customer numeros times. We even provided the customer a nice settlement way beyond our basic liability of cents per pound per article as The total weight of the chair and the dresser is lbs (Lbs X $0.60= $66.00) and we gave her a $compensation which she accepted and have signed a settlement form (attached in a PDF format) she will NOT have any claims to our company. I request that you cancel and erase this claim as it is legaly settled. Thank you for your assistance in this matter
Sent: Tuesday, November 24, 11:AM To: drteam Subject: Complaint ID *** Dear Revdex.com, We have contacted the customer directly and have offered him a compensation over the amount he will receive from the claim department. We have also set to reimburse him for the $
damages in his house upon receipt from his builderPlease contact the customer to verify and update the status of this complaint to resolvedThank you for your assistance in this matterHagit P*** Houston's Best Movers Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[I recently received a phone call from the company, well after the allotted time for company to respond to Revdex.com. I accepted their verbal apology. They tried to address a few of the issues with a small compensation. My intention was not to close the complaint after that conversion & offer. I do not need this tiny compensation. I want to keep the complaint open & also allow the complaint to be visible to all potential customers.]
Regards,
The customer had steeo stairs with a narrow enterance therefore the movers had to unwrap the dresser since it could not fit into the door covered with blanketsUsually in this events we require the customer to sign that it is on his own responsibility as damage may occur which the formen forgot to
do and therefore we have taken the liability for the damage. We have dealt with the customer with the utmost respect and care, Went to her premises to pickup the damaged chair and have sent it to two carpenters who said it cannot be fixed to its original condition as it is made of wood topped with ceramic and therefore cannot be drilled or boltedThis was all explained to the customer numeros times. We even provided the customer a nice settlement way beyond our basic liability of cents per pound per article as The total weight of the chair and the dresser is lbs (Lbs X $0.60= $66.00) and we gave her a $compensation which she accepted and have signed a settlement form (attached in a PDF format) she will NOT have any claims to our company. I request that you cancel and erase this claim as it is legaly settled. Thank you for your assistance in this matter
Sent: Tuesday, November 24, 11:AM To: drteam Subject: Complaint ID *** Dear Revdex.com, We have contacted the customer directly and have offered him a compensation over the amount he will receive from the claim department. We have also set to reimburse him for the $
damages in his house upon receipt from his builderPlease contact the customer to verify and update the status of this complaint to resolvedThank you for your assistance in this matterHagit P*** Houston's Best Movers Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[I recently received a phone call from the company, well after the allotted time for company to respond to Revdex.com. I accepted their verbal apology. They tried to address a few of the issues with a small compensation. My intention was not to close the complaint after that conversion & offer. I do not need this tiny compensation. I want to keep the complaint open & also allow the complaint to be visible to all potential customers.]
Regards,