MPOWERD INC

[redacted],Our sincere apologies for the delay in shipping your order. Our customer representative recently reached out to you explaining that we are currently experiencing technical communication errors with our site (please see attached) and therefore our orders from our fulfillment center may be...

delayed. Our IT department is working around the clock to fix these issues and for all orders to be processed accordingly. Please note that our costumer representative has also emailed you in regards to canceling your order but has not received a response. In light of your concerns and our technical errors, we have canceled your pending order. Please note that because your order was on "pending" status, your card was not charged and no transactions were deducted.We appreciate your patience and understanding and will continue to post general shipping updates on our website at: [redacted]. Please let us know if you have any other questions or concerns. Thank you.[redacted]

MPOWERD INC is a wonderfully innovate company with a passion for helping better the lives of others while simultaneously finding a way to make for a better environment.

Their product, The [redacted], is amazing for any setting or audience and has never given me any complications.

Their team is wonderful and the customer service department is excellent and has been nothing but helpful every time I have interacted with them!

Review: ordered 3 lights, never rec'd or confirmation of shipment since 11.*.14Desired Settlement: the lights I ordered should be shipped

Products on order:

1 x Luci® Original - $14.99

SKU: 0400

1 x Luci® Outdoor - $14.99

SKU: 0500

1 x Luci® Aura - $24.99

SKU: 0630

Business

Response:

[redacted],Our sincere apologies for the delay in shipping your order. Our customer representative recently reached out to you explaining that we are currently experiencing technical communication errors with our site (please see attached) and therefore our orders from our fulfillment center may be delayed. Our IT department is working around the clock to fix these issues and for all orders to be processed accordingly. Please note that our costumer representative has also emailed you in regards to canceling your order but has not received a response. In light of your concerns and our technical errors, we have canceled your pending order. Please note that because your order was on "pending" status, your card was not charged and no transactions were deducted.We appreciate your patience and understanding and will continue to post general shipping updates on our website at: [redacted]. Please let us know if you have any other questions or concerns. Thank you.[redacted]