[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: On my gold plan it's states that my torque converter is covered but because I have a manual transmission I do t have a torque converter I have a clutchSo if my car were an automatic the torque converter would of been replaced if damaged by excessive oil but I say again I have a clutch because my transmission is not an automatici believe this plan is unfair to manual transmissions and I don't understand why a torque converter is covered but not a clutch, which both make the car move Regards, Paul [redacted]
June 30, Mr [redacted] Revdex.com Re: [redacted] D [redacted] ID# [redacted] Dear Mr [redacted] , We are in receipt of your letter on the above referenced customer MPP was contacted by Win [redacted] of [redacted] on 6/26/with a customer complaint of the fuel gauge jumping from full to empty The service advisor requested a fuel gauge sending unit to correct the complaint Unfortunately Ms [redacted] ’s Silver policy excludes fuel gauge sending units as they are not listed for coverage Mrs [redacted] argues the fuel gauge sending unit and fuel pump are one assembly Fuel pumps are listed as covered by her MPP vehicle service agreement, however, fuel gauge sending units are separate and are not covered We spoke to the dealer again to verify the fuel pump is operating within the manufacturer’s specifications and is a separate component from the fuel gauge sending unit The fuel pump is not needed for this repair The [redacted] part number for the fuel sending unit is [redacted] and it retails for $The [redacted] fuel pump part number is [redacted] and it retails for $ We hope our response satisfies your concerns Please let us know if you should have any additional questions Sincerely, Matt [redacted] Claims Manager MPP Co800-747-extm [redacted] @mpp.com
March 28, Mr [redacted] Revdex.com Ward Parkway, Suite Kansas City, Missouri Re: [redacted] ID# [redacted] Dear Mr [redacted] , We are in receipt of your letter dated March 28, regarding the above referenced customer In reviewing our records, we find that on or around January 13, 2017, Mr [redacted] purchased a Ford Explorer At the time of vehicle sale, he also purchased a Month/12,Mile Preowned Vehicle Service Agreement with our company The application was processed and on January 27, 2017, we forwarded a plan provision booklet to Mr [redacted] ’s address of record On or around February 24, 2017, Mr [redacted] contacted our office requesting to cancel his Vehicle Service Agreement He advised that he is unhappy with his lienholder and wants to pay off his loan so he can no longer do business with them We advised him that he could retain his coverage but still pay off his loan, that way he would continue to be protected However, he advised he still wanted to cancel and forwarded a written request to do so In Mr [redacted] ’s letter, he states that our company does not seem to want to refund his money Our records show that the dealership had to re-contract Mr [redacted] ’s paperwork and had sent in another Vehicle Service Agreement Application for processing and also a request to cancel the original Vehicle Service Contract The duplicate documents caused a little confusion in our cancellation department to make sure that we were cancelling the correct contract and refunding the correct party While this did cause a slight delay in processing, it was certainly not intended as an avoidance to cancel, or to ensure proper processing We contacted Mr [redacted] and advised him that our check in the amount of $was overnighted to his lienholder, Capital One Also, in Mr [redacted] ’s letter, he states that the dealership sold him a “fake car warranty” We want to ensure Mr [redacted] that the Vehicle Service Agreement he purchased was very real indeed and had he been in need of a covered repair under that Agreement period, we would have gladly taken care of that for him Additionally, the reason Mr [redacted] received another plan provision booklet in the mail is because of the duplicate Application sent in by the dealership We hope our response satisfies the Bureau and Mr [redacted] Please let us know if you should have any questions regarding the matter Sincerely, Gerald [redacted] MPP Co., Inc
Mr [redacted] Revdex.com Ward Parkway, Suite Kansas City, Mo Re: [redacted] Complaint [redacted] Dear Mr [redacted] , We are in receipt of your letter regarding the above referenced customer and ID As previously indicated, we sent an independent inspector to verify the cause and extent of the noise Mr [redacted] complained about With the repair facility service advisor present, our inspector could not duplicate any such abnoise This was concurred by the facility service advisor In regards to a video of his vehicle making the timing chain rattle at start-up, no such video was shared with our adjuster At the time of the claim, we offered to Mr [redacted] , if he wanted to take the vehicle into the Ford dealer where it was purchased for a second opinion, we would be glad to review and possibly send another inspector at that time Mr [redacted] chose not to seek the second opinion Upon receipt of your second letter, we contacted Mr [redacted] by telephone and offered to review a second opinion again Mr [redacted] advised he would make arrangements to take his vehicle into Joe Myers Ford and have them contact us upon arrivalWhile we certainly sympathize with Mr [redacted] and his complaint, the noise he is complaining about only seems to be apparent upon first stawhen the engine is cold and is not duplicated once the engine warms up This is not untypical of an engine with 100,miles on it As a matter of fact, it is not that uncommon on fairly new vehicles and is no indication of any engine failure or possible failureOnce Mr [redacted] returns to Joe Myers Ford for a second opinion and another inspection, we will advise of any ongoing or final resultsPlease let us know if you should have any questionsSincerely, Gerald [redacted] MPP Co., Inc
March 13, Revdex.com Ward Parkway Suite Kansas City, MO Re: ID# [redacted] [redacted] To Whom It May Concern: On August 9, Ms [redacted] purchased a vehicle from [redacted] Place [redacted] in Duluth Georgia She also purchased a new platinum service contract which included maintenance coverage for a period of months or 39,miles In February of this year Ms [redacted] requested that her service contract be cancelled due to the selling of the vehicle On 2/27/our cancellation representative left a message for her to please send a paid in full letter so we could send the refund directly to her No response was received back from the customer so the cancellation was sent to our processing department for check issuanceOn March 7, Ms [redacted] called to inquire about her cancellation She was told that a check was being issued to her lender for the refund amount of $ She inquired as to why the check was being sent to the lender The representative explained that we had tried to call her to request a paid in full letter from her so that we could issue the check to her instead of the lender but we had never received a call back She said she had not received any voicemails from our company I was able to go back through the phone calls for that representative and I did find the call However, the call was placed to ###-###-#### instead of ###-###-#### We do apologize for the error but the telephone number listed on her cancellation form did appear to have an area code of That same evening Ms [redacted] was able to send us a copy of the paid in full letter so we have issued a stop payment on the first check to her lender and we are in the process of issuing a check directly to her The check will be issued on Monday to Ms [redacted] in the amount of $and will be sent overnight mail to her home The refund on this policy is based on months or miles, whichever is greater In this case we are cancelling her policy based on the miles on the vehicle as of the date of cancellation She purchased the policy with a starting mileage of miles and the cancellation miles as of her date of cancellation were 34,miles Since the policy expires at 39,miles she only has 11.5571% of her policy remaining If you take the amount paid, $2,times 11.5571% (percentage of policy remaining) you come up with a premium refund of $ We hope this provides you with a satisfactory response to our position in this matter If you have any further questions, please feel free to contact me at the below listed number or email address Sincerely, Donna [redacted] Operations Manager /dsr
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: The factory warrant was in effect and none of extended warranty was ever usedThe warrant was sold without fully explained details of refunds or time of effected in service time This company uses fraudulent scam to make people think this warranty will protect them after the manufactory warrantyI want to file complaint with FTC to expose there practice Regards, [redacted] & [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:This is absolutely an unacceptable response Once again, please read carefully, no where does it state that bolts, nuts, screws (of covered items) are not covered in any documentation I was provided (or that I was able to located on your website) We have requested documentation from your office that specifies this but MPP was unable to provide Please provide the resource as to where this is stated Why would anyone purchase a warranty where these items are not covered? In case you are unaware, cars are put together with bolts and nuts How this would not be considered fraudulent is beyond me I will continue to take steps to rectify this issue At this time, because of the terrible customer service and shady policies, I would be willing to accept a full refund in lieu of repairs If this is not met I will continue with the attorney general I look forward to your response Regards, Donald ***
February 24, Mr [redacted] Revdex.com Ward Parkway, Suite Kansas City, Mo Re: [redacted] S [redacted] [redacted] *** Garland, Texas [redacted] ID# [redacted] Dear Mr [redacted] , We are in receipt of your letter regarding the above referenced customer and ID In reviewing our records we find that Ms [redacted] purchased a Nissan on December 26, At the time of vehicle purchase, she also opted to purchase a Club Plus Agreement from our company The Club Plus Agreement covers repairs, subject to specific provisions, to small door dings, windshield chips due to debris, and tires/wheels due to road hazards On February 15, 2017, Ms [redacted] contacted our office and advised she had a crack in her windshield that is about a “foot” long Our claim adjuster reviewed the coverage with Ms [redacted] and advised her that the crack would not be covered under her agreement as it does not cover chips or star cracks over one and one half (1.5) inches in diameter, or stress cracks over six (6) inches in length We advised Ms [redacted] that the crack she described is not repairable and the windshield should be replaced by her auto insurance and to contact her carrier While we sympathize with Ms***, unfortunately the crack in her windshield is beyond repair and non-covered under her agreement Ms [redacted] states that there is nothing in her agreement detailing these limits Her agreement specifically states that it is limited to repairs only and not replacement as well as detailing the limitations noted above We hope our response satisfies your concerns and hope that Ms [redacted] understands the limitations under her agreement Please let us know if you should have any further questions Sincerely, [redacted] MPP Co., Inc###-###-####
Complaint: [redacted] I am rejecting this response because:Again, this coverage was never actually utilizedThe vehicle was hit by another party and totaled prior to this coverage kicking in so nothing was used from this coverage Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:It is misleading to the public that it is a prepaid plan when they have no intention of refunding any prepayments, in addition they are dishonest about contacting me, why should I believe anything else they now claimSee emails attached clearly stating my phone number on separate occasionsPlease also see the email threatening to send the check to the lien holder LAST WEEK! Now they plan to cut the check today? Just liesI am asking to be fully refunded minus the two oil changes due to the unethical & deceptive dishonest behavior of this companyIf this done to me how many other innocent customers are being robbed & lied to by this company Regards, [redacted] l [redacted]
December 12, Mr [redacted] Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: ID# [redacted] Paul [redacted] Dear Mr [redacted] , We are in receipt of your letter on the above referenced customer We regret that Mr [redacted] has rejected our previous response to his complaint As noted in our original letter, the vehicle service agreement purchased by Mr [redacted] is a named-specific component coverage The following disclosure is printed on the agreement just prior to the named covered components: If YOU purchased the Preowned Gold, Silver, or Bronze Vehicle Plan Coverage, COVERED PARTS are specifically listed in the applicable Plan Coverage below Any part not specifically listed under COVERED PARTS is NOT coveredItems listed in bold are Component Groups only and not actual COVERED PARTS Additionally, the agreement does not cover loss resulting from “INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE THAT MAY RESULT FROM A FAILURE” While we sympathize with Mr [redacted] ’s claim for his clutch lining replacement, it would not be covered due to any circumstance under his agreement We hope our response clarifies our position and satisfies both the Revdex.com and customer regarding this matter Please let us know if you should have any additional questions Sincerely, Gerald [redacted] MPP Co., Inc
July 25, Revdex.com Serving Greater Kansas City Attn: [redacted] Complaint Department Ward Parkway, Suite Kansas City, MO Re: [redacted] *** Your Case ID Dear Mr [redacted] , We are in receipt of your letter dated July 21, 2017, regarding Mr***’s GAP coverage and offer the following response On or around January 11, 2017, Mr [redacted] purchased a Ford FusionAt the time of purchase and financing, he opted to purchase a GAP Debt Waiver Addendum in conjunction with his loanAs you may be aware, GAP Debt Waiver Addenda are specific to the retail installment sales contract, length of the loan term and amount financedThey are an agreement between the lender and the customer that promises to waive, within specific terms and conditions, all or part of the difference between the remaining loan balance and the auto insurer carrier’s actual cash value settlement of the vehicle due to a constructive total lossA copy of the GAP Debt Waiver Addendum is provided to the customer at the time of sale On May 12, 2017, Mr [redacted] contacted our office to advise that his vehicle was involved in an accident and the auto insurer was making a settlementWe advised Mr [redacted] of the necessary documentation that would be required to process a claim under his GAP Debt Waiver Addendum and forwarded a letter to him detailing the same instructionsDuring the phone questionnaire, Mr [redacted] disclosed that the vehicle had been used for UBERThe GAP Debt Waiver Addendum purchased by Mr [redacted] defines Commercial Purposes to include, but not limited to, using the vehicle as a taxi, or for livery or delivery services, buses, police/emergency vehicle, rental vehicle, or any other commercial use Unfortunately, transporting passengers as an UBER vehicle is not unlike transporting passengers as a taxi where in as both transport passengers for compensation and not covered under the AddendumUnder this provision of his addendum, (THIS ADDENDUM DOES NOT COVER LOSS:.FIf the Covered Vehicle was used for Commercial Purposes) the claim was denied and the unearned premium returned to his lien holderWe hope our response satisfies the Office’s concernsShould you have any additional questions or feel that we have administrated the addendum contrary to the provisions therein, please let us know Please let us know if there are additional concerns or any questions Sincerely, [redacted] GAP Claims Manager MPP Co, Inc
Tell us why here...February 26, Mr [redacted] Revdex.com of Greater Kansas CityWard Parkway, Suite 401Kansas City, Mo., Re: ID [redacted] Dear MrSparks,We are in receipt of your letter dated February 26, regarding the above referenced customer In reviewing the letter and our records, we find the following informationOn or about January 29, 2018, Ms [redacted] purchased a Toyota Ravvehicle At the time of purchase, she also opted to purchase a vehicle service agreement and GAP Debt Waiver Addendum from our company in conjunction with the vehicle sale Customer says she contacted the dealership and our office on January 30, to request cancellation and refund as she had changed her mind regarding the purchase Unfortunately, we do not have any record of that telephone call as we had not received information yet and her agreements were not yet input into our system where we could record communication Customer did call back on February 2, and did make the formal request to cancel As requested, we processed her cancellation on both her vehicle service agreement and GAP Debt Waiver Addendum and the checks were issued to her lienholder of record on February 8, We do show that Ms [redacted] had contacted our office again on February 16, and February 22, to inquire about the status of her cancellation request Both times we advised her that we had processed her request and issued refund checks direct to her lienholder On the last telephone call, we advised that if the refund checks were not received by a certain date, to let us know and we could place a stop-payment on the checks and re-issue We are attaching copies of both the cancellation check for the vehicle service agreement and for the GAP Debt Waiver Addendum for your records As you can see, they were issued on February 8, and deposited by her lienholder on February 22, As previously advised, both checks have cleared our bankWe would like to apologize to Ms [redacted] for any delays in processing her request, however, sometimes circumstances are beyond our control and we can only process as fast as we receive the information We hope our response satisfies both Ms [redacted] and the Bureau Please let us know if you should have any additional questionsSincerely, [redacted] ***MPP Co., Inc
June 9, [redacted] RevDex.com Re: [redacted] (***) [redacted] ID# [redacted] Dear [redacted] , We are in receipt of your letter dated June 5, regarding the above referenced customer In researching our records we find the following information On or about September 6, 2014, Ms [redacted] purchased a Hyundai At the time of vehicle purchase, she also opted to purchase a Preowned Gold Vehicle Service Agreement from our company The Vehicle Service Agreement agrees to repair or replace specific listed components and also has 24/7/ Emergency Roadside Assistance The Emergency Roadside Assistance requires all services must go through the service provider and is not a reimbursement benefit On or about April 6, 2015, customer contacted our office and advised she had locked herself out of her car and incurred expenses for service We advised her to send in for review and possible reimbursement The claim was reviewed and even though Emergency Roadside Assistance is not covered outside of the service provider, reimbursement was allowed for customer service A check in the amount of $was issued to the customer at her address of record On May 8, customer called and advised that she had not received reimbursement check yet We advised her that we would check with our bank to see if the check had or had not yet cleared When verified, it was noted that the check was sent to the address of record but it has since changed A stop-payment was placed on the check and it was re-issued to the current address on May 13, On May 27, 2015, the customer called in and again advised that she had not yet received the reimbursement check We verified her new mailing address and found it to be the addressed used However, when viewing a copy of the check, our system did not completely include her apartment number Again we verified with our bank if the check had or had not cleared and placed a stop-payment on the check A replacement check was issued on May 28, and overnighted to Ms [redacted] at her correct address We verified that the check was received When Ms [redacted] attempted to cash the check at a bank, we understand she had difficulty originally because of improper identification but did manage eventually We regret that Ms [redacted] ( [redacted] ) had difficulty in receiving her reimbursement check and for that we certainly apologize It was an unfortunate chain of circumstances surrounding our efforts to reimburse her for a non-covered event Ms [redacted] ( [redacted] ) has since cancelled her vehicle service contract and a pro-rated refund was sent to her lienholder Please let us know if you should have any additional questions Sincerely, Gerald L [redacted] MPP Co., Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] & [redacted] ***
May 25, To Whom It May Concern: We are in receipt of your complaint dated 5/16/ We have reviewed our files and offer the following response concerning the customer’s request for cancellation refunds on her Mechanical Service Agreement and GAP Coverages We have made contact with Ms [redacted] to confirm that she has received her refund checks on her coverages, check # [redacted] for $for the GAP Coverage and check # for $for the Mechanical Service Agreement We have apologized to her for the delay and any inconvenience that we may have causedWe also offered to reimburse her for next oil change that is performed on the Infiniti Mthat was just purchased on 4/1/ MPP always tries to be fair and just when it comes to our customers and we hope we have satisfactorily addressed Ms [redacted] ’s complaint Please contact our office if we can be of any further assistance Sincerely, [redacted] Customer Service & Operations Manager MPP CoInc ###-###-####, ext***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: On my gold plan it's states that my torque converter is covered but because I have a manual transmission I do t have a torque converter I have a clutchSo if my car were an automatic the torque converter would of been replaced if damaged by excessive oil but I say again I have a clutch because my transmission is not an automatici believe this plan is unfair to manual transmissions and I don't understand why a torque converter is covered but not a clutch, which both make the car move Regards, Paul [redacted]
June 30, Mr [redacted] Revdex.com Re: [redacted] D [redacted] ID# [redacted] Dear Mr [redacted] , We are in receipt of your letter on the above referenced customer MPP was contacted by Win [redacted] of [redacted] on 6/26/with a customer complaint of the fuel gauge jumping from full to empty The service advisor requested a fuel gauge sending unit to correct the complaint Unfortunately Ms [redacted] ’s Silver policy excludes fuel gauge sending units as they are not listed for coverage Mrs [redacted] argues the fuel gauge sending unit and fuel pump are one assembly Fuel pumps are listed as covered by her MPP vehicle service agreement, however, fuel gauge sending units are separate and are not covered We spoke to the dealer again to verify the fuel pump is operating within the manufacturer’s specifications and is a separate component from the fuel gauge sending unit The fuel pump is not needed for this repair The [redacted] part number for the fuel sending unit is [redacted] and it retails for $The [redacted] fuel pump part number is [redacted] and it retails for $ We hope our response satisfies your concerns Please let us know if you should have any additional questions Sincerely, Matt [redacted] Claims Manager MPP Co800-747-extm [redacted] @mpp.com
March 28, Mr [redacted] Revdex.com Ward Parkway, Suite Kansas City, Missouri Re: [redacted] ID# [redacted] Dear Mr [redacted] , We are in receipt of your letter dated March 28, regarding the above referenced customer In reviewing our records, we find that on or around January 13, 2017, Mr [redacted] purchased a Ford Explorer At the time of vehicle sale, he also purchased a Month/12,Mile Preowned Vehicle Service Agreement with our company The application was processed and on January 27, 2017, we forwarded a plan provision booklet to Mr [redacted] ’s address of record On or around February 24, 2017, Mr [redacted] contacted our office requesting to cancel his Vehicle Service Agreement He advised that he is unhappy with his lienholder and wants to pay off his loan so he can no longer do business with them We advised him that he could retain his coverage but still pay off his loan, that way he would continue to be protected However, he advised he still wanted to cancel and forwarded a written request to do so In Mr [redacted] ’s letter, he states that our company does not seem to want to refund his money Our records show that the dealership had to re-contract Mr [redacted] ’s paperwork and had sent in another Vehicle Service Agreement Application for processing and also a request to cancel the original Vehicle Service Contract The duplicate documents caused a little confusion in our cancellation department to make sure that we were cancelling the correct contract and refunding the correct party While this did cause a slight delay in processing, it was certainly not intended as an avoidance to cancel, or to ensure proper processing We contacted Mr [redacted] and advised him that our check in the amount of $was overnighted to his lienholder, Capital One Also, in Mr [redacted] ’s letter, he states that the dealership sold him a “fake car warranty” We want to ensure Mr [redacted] that the Vehicle Service Agreement he purchased was very real indeed and had he been in need of a covered repair under that Agreement period, we would have gladly taken care of that for him Additionally, the reason Mr [redacted] received another plan provision booklet in the mail is because of the duplicate Application sent in by the dealership We hope our response satisfies the Bureau and Mr [redacted] Please let us know if you should have any questions regarding the matter Sincerely, Gerald [redacted] MPP Co., Inc
Mr [redacted] Revdex.com Ward Parkway, Suite Kansas City, Mo Re: [redacted] Complaint [redacted] Dear Mr [redacted] , We are in receipt of your letter regarding the above referenced customer and ID As previously indicated, we sent an independent inspector to verify the cause and extent of the noise Mr [redacted] complained about With the repair facility service advisor present, our inspector could not duplicate any such abnoise This was concurred by the facility service advisor In regards to a video of his vehicle making the timing chain rattle at start-up, no such video was shared with our adjuster At the time of the claim, we offered to Mr [redacted] , if he wanted to take the vehicle into the Ford dealer where it was purchased for a second opinion, we would be glad to review and possibly send another inspector at that time Mr [redacted] chose not to seek the second opinion Upon receipt of your second letter, we contacted Mr [redacted] by telephone and offered to review a second opinion again Mr [redacted] advised he would make arrangements to take his vehicle into Joe Myers Ford and have them contact us upon arrivalWhile we certainly sympathize with Mr [redacted] and his complaint, the noise he is complaining about only seems to be apparent upon first stawhen the engine is cold and is not duplicated once the engine warms up This is not untypical of an engine with 100,miles on it As a matter of fact, it is not that uncommon on fairly new vehicles and is no indication of any engine failure or possible failureOnce Mr [redacted] returns to Joe Myers Ford for a second opinion and another inspection, we will advise of any ongoing or final resultsPlease let us know if you should have any questionsSincerely, Gerald [redacted] MPP Co., Inc
March 13, Revdex.com Ward Parkway Suite Kansas City, MO Re: ID# [redacted] [redacted] To Whom It May Concern: On August 9, Ms [redacted] purchased a vehicle from [redacted] Place [redacted] in Duluth Georgia She also purchased a new platinum service contract which included maintenance coverage for a period of months or 39,miles In February of this year Ms [redacted] requested that her service contract be cancelled due to the selling of the vehicle On 2/27/our cancellation representative left a message for her to please send a paid in full letter so we could send the refund directly to her No response was received back from the customer so the cancellation was sent to our processing department for check issuanceOn March 7, Ms [redacted] called to inquire about her cancellation She was told that a check was being issued to her lender for the refund amount of $ She inquired as to why the check was being sent to the lender The representative explained that we had tried to call her to request a paid in full letter from her so that we could issue the check to her instead of the lender but we had never received a call back She said she had not received any voicemails from our company I was able to go back through the phone calls for that representative and I did find the call However, the call was placed to ###-###-#### instead of ###-###-#### We do apologize for the error but the telephone number listed on her cancellation form did appear to have an area code of That same evening Ms [redacted] was able to send us a copy of the paid in full letter so we have issued a stop payment on the first check to her lender and we are in the process of issuing a check directly to her The check will be issued on Monday to Ms [redacted] in the amount of $and will be sent overnight mail to her home The refund on this policy is based on months or miles, whichever is greater In this case we are cancelling her policy based on the miles on the vehicle as of the date of cancellation She purchased the policy with a starting mileage of miles and the cancellation miles as of her date of cancellation were 34,miles Since the policy expires at 39,miles she only has 11.5571% of her policy remaining If you take the amount paid, $2,times 11.5571% (percentage of policy remaining) you come up with a premium refund of $ We hope this provides you with a satisfactory response to our position in this matter If you have any further questions, please feel free to contact me at the below listed number or email address Sincerely, Donna [redacted] Operations Manager /dsr
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: The factory warrant was in effect and none of extended warranty was ever usedThe warrant was sold without fully explained details of refunds or time of effected in service time This company uses fraudulent scam to make people think this warranty will protect them after the manufactory warrantyI want to file complaint with FTC to expose there practice Regards, [redacted] & [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:This is absolutely an unacceptable response Once again, please read carefully, no where does it state that bolts, nuts, screws (of covered items) are not covered in any documentation I was provided (or that I was able to located on your website) We have requested documentation from your office that specifies this but MPP was unable to provide Please provide the resource as to where this is stated Why would anyone purchase a warranty where these items are not covered? In case you are unaware, cars are put together with bolts and nuts How this would not be considered fraudulent is beyond me I will continue to take steps to rectify this issue At this time, because of the terrible customer service and shady policies, I would be willing to accept a full refund in lieu of repairs If this is not met I will continue with the attorney general I look forward to your response Regards, Donald ***
February 24, Mr [redacted] Revdex.com Ward Parkway, Suite Kansas City, Mo Re: [redacted] S [redacted] [redacted] *** Garland, Texas [redacted] ID# [redacted] Dear Mr [redacted] , We are in receipt of your letter regarding the above referenced customer and ID In reviewing our records we find that Ms [redacted] purchased a Nissan on December 26, At the time of vehicle purchase, she also opted to purchase a Club Plus Agreement from our company The Club Plus Agreement covers repairs, subject to specific provisions, to small door dings, windshield chips due to debris, and tires/wheels due to road hazards On February 15, 2017, Ms [redacted] contacted our office and advised she had a crack in her windshield that is about a “foot” long Our claim adjuster reviewed the coverage with Ms [redacted] and advised her that the crack would not be covered under her agreement as it does not cover chips or star cracks over one and one half (1.5) inches in diameter, or stress cracks over six (6) inches in length We advised Ms [redacted] that the crack she described is not repairable and the windshield should be replaced by her auto insurance and to contact her carrier While we sympathize with Ms***, unfortunately the crack in her windshield is beyond repair and non-covered under her agreement Ms [redacted] states that there is nothing in her agreement detailing these limits Her agreement specifically states that it is limited to repairs only and not replacement as well as detailing the limitations noted above We hope our response satisfies your concerns and hope that Ms [redacted] understands the limitations under her agreement Please let us know if you should have any further questions Sincerely, [redacted] MPP Co., Inc###-###-####
Complaint: [redacted] I am rejecting this response because:Again, this coverage was never actually utilizedThe vehicle was hit by another party and totaled prior to this coverage kicking in so nothing was used from this coverage Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:It is misleading to the public that it is a prepaid plan when they have no intention of refunding any prepayments, in addition they are dishonest about contacting me, why should I believe anything else they now claimSee emails attached clearly stating my phone number on separate occasionsPlease also see the email threatening to send the check to the lien holder LAST WEEK! Now they plan to cut the check today? Just liesI am asking to be fully refunded minus the two oil changes due to the unethical & deceptive dishonest behavior of this companyIf this done to me how many other innocent customers are being robbed & lied to by this company Regards, [redacted] l [redacted]
December 12, Mr [redacted] Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: ID# [redacted] Paul [redacted] Dear Mr [redacted] , We are in receipt of your letter on the above referenced customer We regret that Mr [redacted] has rejected our previous response to his complaint As noted in our original letter, the vehicle service agreement purchased by Mr [redacted] is a named-specific component coverage The following disclosure is printed on the agreement just prior to the named covered components: If YOU purchased the Preowned Gold, Silver, or Bronze Vehicle Plan Coverage, COVERED PARTS are specifically listed in the applicable Plan Coverage below Any part not specifically listed under COVERED PARTS is NOT coveredItems listed in bold are Component Groups only and not actual COVERED PARTS Additionally, the agreement does not cover loss resulting from “INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE THAT MAY RESULT FROM A FAILURE” While we sympathize with Mr [redacted] ’s claim for his clutch lining replacement, it would not be covered due to any circumstance under his agreement We hope our response clarifies our position and satisfies both the Revdex.com and customer regarding this matter Please let us know if you should have any additional questions Sincerely, Gerald [redacted] MPP Co., Inc
July 25, Revdex.com Serving Greater Kansas City Attn: [redacted] Complaint Department Ward Parkway, Suite Kansas City, MO Re: [redacted] *** Your Case ID Dear Mr [redacted] , We are in receipt of your letter dated July 21, 2017, regarding Mr***’s GAP coverage and offer the following response On or around January 11, 2017, Mr [redacted] purchased a Ford FusionAt the time of purchase and financing, he opted to purchase a GAP Debt Waiver Addendum in conjunction with his loanAs you may be aware, GAP Debt Waiver Addenda are specific to the retail installment sales contract, length of the loan term and amount financedThey are an agreement between the lender and the customer that promises to waive, within specific terms and conditions, all or part of the difference between the remaining loan balance and the auto insurer carrier’s actual cash value settlement of the vehicle due to a constructive total lossA copy of the GAP Debt Waiver Addendum is provided to the customer at the time of sale On May 12, 2017, Mr [redacted] contacted our office to advise that his vehicle was involved in an accident and the auto insurer was making a settlementWe advised Mr [redacted] of the necessary documentation that would be required to process a claim under his GAP Debt Waiver Addendum and forwarded a letter to him detailing the same instructionsDuring the phone questionnaire, Mr [redacted] disclosed that the vehicle had been used for UBERThe GAP Debt Waiver Addendum purchased by Mr [redacted] defines Commercial Purposes to include, but not limited to, using the vehicle as a taxi, or for livery or delivery services, buses, police/emergency vehicle, rental vehicle, or any other commercial use Unfortunately, transporting passengers as an UBER vehicle is not unlike transporting passengers as a taxi where in as both transport passengers for compensation and not covered under the AddendumUnder this provision of his addendum, (THIS ADDENDUM DOES NOT COVER LOSS:.FIf the Covered Vehicle was used for Commercial Purposes) the claim was denied and the unearned premium returned to his lien holderWe hope our response satisfies the Office’s concernsShould you have any additional questions or feel that we have administrated the addendum contrary to the provisions therein, please let us know Please let us know if there are additional concerns or any questions Sincerely, [redacted] GAP Claims Manager MPP Co, Inc
Tell us why here...February 26, Mr [redacted] Revdex.com of Greater Kansas CityWard Parkway, Suite 401Kansas City, Mo., Re: ID [redacted] Dear MrSparks,We are in receipt of your letter dated February 26, regarding the above referenced customer In reviewing the letter and our records, we find the following informationOn or about January 29, 2018, Ms [redacted] purchased a Toyota Ravvehicle At the time of purchase, she also opted to purchase a vehicle service agreement and GAP Debt Waiver Addendum from our company in conjunction with the vehicle sale Customer says she contacted the dealership and our office on January 30, to request cancellation and refund as she had changed her mind regarding the purchase Unfortunately, we do not have any record of that telephone call as we had not received information yet and her agreements were not yet input into our system where we could record communication Customer did call back on February 2, and did make the formal request to cancel As requested, we processed her cancellation on both her vehicle service agreement and GAP Debt Waiver Addendum and the checks were issued to her lienholder of record on February 8, We do show that Ms [redacted] had contacted our office again on February 16, and February 22, to inquire about the status of her cancellation request Both times we advised her that we had processed her request and issued refund checks direct to her lienholder On the last telephone call, we advised that if the refund checks were not received by a certain date, to let us know and we could place a stop-payment on the checks and re-issue We are attaching copies of both the cancellation check for the vehicle service agreement and for the GAP Debt Waiver Addendum for your records As you can see, they were issued on February 8, and deposited by her lienholder on February 22, As previously advised, both checks have cleared our bankWe would like to apologize to Ms [redacted] for any delays in processing her request, however, sometimes circumstances are beyond our control and we can only process as fast as we receive the information We hope our response satisfies both Ms [redacted] and the Bureau Please let us know if you should have any additional questionsSincerely, [redacted] ***MPP Co., Inc
June 9, [redacted] RevDex.com Re: [redacted] (***) [redacted] ID# [redacted] Dear [redacted] , We are in receipt of your letter dated June 5, regarding the above referenced customer In researching our records we find the following information On or about September 6, 2014, Ms [redacted] purchased a Hyundai At the time of vehicle purchase, she also opted to purchase a Preowned Gold Vehicle Service Agreement from our company The Vehicle Service Agreement agrees to repair or replace specific listed components and also has 24/7/ Emergency Roadside Assistance The Emergency Roadside Assistance requires all services must go through the service provider and is not a reimbursement benefit On or about April 6, 2015, customer contacted our office and advised she had locked herself out of her car and incurred expenses for service We advised her to send in for review and possible reimbursement The claim was reviewed and even though Emergency Roadside Assistance is not covered outside of the service provider, reimbursement was allowed for customer service A check in the amount of $was issued to the customer at her address of record On May 8, customer called and advised that she had not received reimbursement check yet We advised her that we would check with our bank to see if the check had or had not yet cleared When verified, it was noted that the check was sent to the address of record but it has since changed A stop-payment was placed on the check and it was re-issued to the current address on May 13, On May 27, 2015, the customer called in and again advised that she had not yet received the reimbursement check We verified her new mailing address and found it to be the addressed used However, when viewing a copy of the check, our system did not completely include her apartment number Again we verified with our bank if the check had or had not cleared and placed a stop-payment on the check A replacement check was issued on May 28, and overnighted to Ms [redacted] at her correct address We verified that the check was received When Ms [redacted] attempted to cash the check at a bank, we understand she had difficulty originally because of improper identification but did manage eventually We regret that Ms [redacted] ( [redacted] ) had difficulty in receiving her reimbursement check and for that we certainly apologize It was an unfortunate chain of circumstances surrounding our efforts to reimburse her for a non-covered event Ms [redacted] ( [redacted] ) has since cancelled her vehicle service contract and a pro-rated refund was sent to her lienholder Please let us know if you should have any additional questions Sincerely, Gerald L [redacted] MPP Co., Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] & [redacted] ***
May 25, To Whom It May Concern: We are in receipt of your complaint dated 5/16/ We have reviewed our files and offer the following response concerning the customer’s request for cancellation refunds on her Mechanical Service Agreement and GAP Coverages We have made contact with Ms [redacted] to confirm that she has received her refund checks on her coverages, check # [redacted] for $for the GAP Coverage and check # for $for the Mechanical Service Agreement We have apologized to her for the delay and any inconvenience that we may have causedWe also offered to reimburse her for next oil change that is performed on the Infiniti Mthat was just purchased on 4/1/ MPP always tries to be fair and just when it comes to our customers and we hope we have satisfactorily addressed Ms [redacted] ’s complaint Please contact our office if we can be of any further assistance Sincerely, [redacted] Customer Service & Operations Manager MPP CoInc ###-###-####, ext***