We are currently working with Mr [redacted] in addressing this issueWe will be replacing and/or adding a support post upon inspection set for 6/25/We are assured there isn't a safety issue and this will be corrected within the week as we have a crew currently working in his areaRespectfully, Affordable Decks & Additions, Inc
September 10, This is our response to this complaint # [redacted] : In order to fully understand what Mrs [redacted] is complaining about would be to see the photos of her deck in questionSince those viewing may or may not see the photos she sent in we can try to give a brief descriptionThe [redacted] 's are selling their houseThe wooden deck has been neglected for many many yearsNever had a sealer or stain put on itThe deck photos show severe mold on the railing posts, etcThe other photos of boards they wanted replaced showed that someone had tried unsuccessfully to power wash the deckThose photos show that an incorrect tip on the pressure wand was used and the zig zag pattern marks on the boards are from that failure in pressure washingAdditionally a product called [redacted] was then applied and hence the deck's appearanceThis is not a product we recommend We have visited the deck once before a few years back and she was informed by our production manager that the deck needed maintenance attention We do not or have we ever offered a lifetime warranty on a wood deckAs noted in this situation, the deck was never cared for and we would go out of business if we were to be responsible for lack of maintenance on wooden decksAs far as the communication with the officeMrs [redacted] did call our office and she was told those explanationsThere are certain life events that do happen, some planned and some unfortunately notYes, there was a wedding and a motor cycle accidentAnd yes, one of our long time employees did die unexpectedlyRidiculous excuses???? We think not and I am sure whomever reading this reply would agreeHonest, mostly tragic answers, not excuses She is also correct that she was told it wasn't life threatening nor would it ever beWhat she left out that she was emailed back on Monday August @ 3:pm (attached) addressing her concerns, warranty information, the photos that were sent to our suppliers, theirs and our feedback as to what the problem wasClearly: mold, neglect to preserve the wood and failed maintenanceShe filed the claim August 17, @ 5:50:02pmShe was indeed contacted via email as she hung up on the 14th saying she would be calling all of the radio stations if she didn't get a call back that nightFurthermore, it is ridiculous to think her deck will fall or anyone will fall off of itThere is nothing structurally wrong with the deck nor did the materials fail due to a result of our materials and workmanshipThe negligence is solely on the homeowner In closing, our production manager did visit her deck on August 29thHe identified the same concerns as the prior visit and the severe moldMrs [redacted] understoodHe did replace a few post caps where the mold was very bad in order to save face and as a kind courtesyIt is our goal to make our customers happyWe are indeed a very professional company and have been for plus yearsWe cannot be held responsible for customers lack of maintenance on their wooden decksWe highly recommend they do soIf any further information is needed, please contact us directly @ ###-###-#### Respectfully, Jeff V [redacted] Owner Affordable Decks & Additions, Inc
We are currently working with Mr [redacted] in addressing this issueWe will be replacing and/or adding a support post upon inspection set for 6/25/We are assured there isn't a safety issue and this will be corrected within the week as we have a crew currently working in his areaRespectfully, Affordable Decks & Additions, Inc
September 10, This is our response to this complaint # [redacted] : In order to fully understand what Mrs [redacted] is complaining about would be to see the photos of her deck in questionSince those viewing may or may not see the photos she sent in we can try to give a brief descriptionThe [redacted] 's are selling their houseThe wooden deck has been neglected for many many yearsNever had a sealer or stain put on itThe deck photos show severe mold on the railing posts, etcThe other photos of boards they wanted replaced showed that someone had tried unsuccessfully to power wash the deckThose photos show that an incorrect tip on the pressure wand was used and the zig zag pattern marks on the boards are from that failure in pressure washingAdditionally a product called [redacted] was then applied and hence the deck's appearanceThis is not a product we recommend We have visited the deck once before a few years back and she was informed by our production manager that the deck needed maintenance attention We do not or have we ever offered a lifetime warranty on a wood deckAs noted in this situation, the deck was never cared for and we would go out of business if we were to be responsible for lack of maintenance on wooden decksAs far as the communication with the officeMrs [redacted] did call our office and she was told those explanationsThere are certain life events that do happen, some planned and some unfortunately notYes, there was a wedding and a motor cycle accidentAnd yes, one of our long time employees did die unexpectedlyRidiculous excuses???? We think not and I am sure whomever reading this reply would agreeHonest, mostly tragic answers, not excuses She is also correct that she was told it wasn't life threatening nor would it ever beWhat she left out that she was emailed back on Monday August @ 3:pm (attached) addressing her concerns, warranty information, the photos that were sent to our suppliers, theirs and our feedback as to what the problem wasClearly: mold, neglect to preserve the wood and failed maintenanceShe filed the claim August 17, @ 5:50:02pmShe was indeed contacted via email as she hung up on the 14th saying she would be calling all of the radio stations if she didn't get a call back that nightFurthermore, it is ridiculous to think her deck will fall or anyone will fall off of itThere is nothing structurally wrong with the deck nor did the materials fail due to a result of our materials and workmanshipThe negligence is solely on the homeowner In closing, our production manager did visit her deck on August 29thHe identified the same concerns as the prior visit and the severe moldMrs [redacted] understoodHe did replace a few post caps where the mold was very bad in order to save face and as a kind courtesyIt is our goal to make our customers happyWe are indeed a very professional company and have been for plus yearsWe cannot be held responsible for customers lack of maintenance on their wooden decksWe highly recommend they do soIf any further information is needed, please contact us directly @ ###-###-#### Respectfully, Jeff V [redacted] Owner Affordable Decks & Additions, Inc