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Mr. Alan The Original Florist

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Reviews Mr. Alan The Original Florist

Mr. Alan The Original Florist Reviews (3)

Review: I ordered flowers from this florist online on March 1, 2015. They were to be delivered on March 3, 2015. They were for my mother-in-law's birthday. On March 2nd they charged my [redacted] As of today, March 7th, 4 days past the date they were to be delivered, the recipient has still never received these flowers. When I called (twice) the employee and the manager have both said "They were delivered!" But they were not. They keep telling me, yesterday and today "well I will ask the driver what happened." I just spoke with my mother-in-law and she said a friend of hers in PA also sent her flowers from Mr. Alan's to be delivered on her birthday. They did not deliver them either. The friend called to complain and they then delivered them the next day. But my flowers that I paid $54+ dollars for HAVE NEVER BEEN DELIVERED! The manager told me today "Well I will send them again. That's all I can do!" I told her that because they were never delivered on her birthday, or even over the next few days, that I also want a refund. She refused.

The other person who they did this to said the driver told them she wasn't home - she was home the entire day. Then when he finally showed up the next day, he made up another excuse and told her it was because of ice on the roads... she said there was no ice on the roads that day. This company needs to know that they can't treat their customers this way. They cause many problems for the customers and the recipients of the flowers and they ruin their special days.Desired Settlement: Delivery of the flowers AND a refund of $54 to my credit card for not delivering the flowers on or near the date, and for making my mother-in-law think that we completely blew off her birthday. There needs to be compensation for their unprofessional actions. Had I not called and complained, they would have robbed me of my money and never delivered the flowers as well!

Flowers were ordered from [redacted] and for my area they use Mr. Alans Florist. The arrangement that was order was full, lush vibrant and tight and came is a nice wooden basket. Upon arrival the flowers the florist did was not good. It was drab in color, loosely put together and lots of spaces. They even had these stick fern things sticking out and it came in a cheap basket.
We called [redacted] regarding a full refund as it was not what we ordered nor looked like it. [redacted] should be MY contact point since we ordered from them, however the florist called us and told us to accept the partial refund from [redacted]. We stated we would like a full refund and knew they would have to take the flowers back. We were then expected to pay an additional charge for them to come get the flowers in order to be refunded. Ummm, what happened to customer satisfaction? The women at the florist was not pleasant at all.
This florist has delivered to out area and to us in the past and we were never satisfied, Since [redacted] and [redacted] use this florist we will never use [redacted] or 800 either. I will stick to paying a new found florist the same money for 3xs the flowers and fresh at that.

Review: My mother passed away Dec. 28th 2013, I went online to check out a casket spray of flowers. I went onto Mr. Alan's florist and saw a beautiful casket spray it was called Bountiful Memories Casket Spray with white oriental lilies, gladioli's, and carnation's for $129.95. So I went to the store it is just down the street from my house and went in to order this arrangement. The women at the register said to Mr. Alan are we going to have the lilies in by Thursday and he said yes. She then said oh that's cheap on a casket spray and said to Mr. Alan about the price being 129.95. Then he said no that's not the price its $175.95, I said that's not what you advertised online you cant charge me one price then change it to a higher price, then he said what do you want to pay of course I said the advertised price, but he said that cost him for lilies, then said offer me a price at this point I needed the flowers for my mothers funeral and said ok $150.00 and then he said ok. This was such a horrible incident to happen to me I'm trying to get flowers for my dead mother and I have a florist advertising one price and charging another once your in his store. How cold hearted can he be and the women at the desk being the same way so her boss is happy. This is false advertisement for sure and online he did not change the price it is still $129.95 but he swindle me for a extra$20.05 plus now I pay a higher tax of $10.50. This man shows no respect for anyone it seems. I wanted my dead mother to have nice flowers on her casket and I have a florist swindling his prices. This was so upsetting bad enough my mom died and now I had to deal with this man who should be a shame of himself.Desired Settlement: I should of only been charged for the price he charged online for the amount of $129.95 and refund my money and tax that he swindled me out of. and if you want to put this out to the public so it don't happen again do so. My total cost was $160.50 he needs to refund the rest back..



Spoke with the owner he states customer was correct. We have credited her the difference with an apolgy.



[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.


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Description: Florists - Retail

Address: 1881 Rt 88, Brick, New Jersey, United States, 08724


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