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Mr. Appliance of Austin

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Mr. Appliance of Austin Reviews (3)

As I've told the customer from our initial conversation we are going to take care of it. Please see email I sent yesterday.as of this morning, as promised, I spoke to [redacted] corporate and not only is the part on the way but they are covering it. [redacted]to l[redacted]20...

hours agoDetailsMs/Mrs Zaidman This email is to advise you that your [redacted] has been ordered. I have also spoken with [redacted] to see if they will cover it. We shouldn't have had to break it to service the unit. Walter is a very good technician and comes with extensive training. We have a good relationship with [redacted] have been factory authorized service here in town for 15 years. The best example I can give you, as if you go to Discount Tire and they cannot remove your wheel lug nuts they have to break them off. You also have to pay for those Replacements (it's your car). The big difference here is obviously the cost and we should have let you know that in order to get this removed we're going to have to break the glass. Walter went on the advice of two different [redacted] technical support representative, he did not do this on his own accord. I will also let you know that being in business for over 17 years we do take care of our customers. I don't respond well to threats , being talked over and tossing out the "lawyer" and "court" garbage in the first 15 seconds of a conversation.  If I had a dollar for everytime someone said lawyer I wouldn't be in the appliance repair business. If you'd like to have a reasonable conversation feel free to call me back. If not no worries, your cooktop is on the way and we will take care of you hopefully with Miele's help. I also just got alerted in the middle of this email that you have gone and trashed my company on Yelp. I would appreciate it, if you're at all reasonable, if would take that down until this is resolved. You'll get a lot more traction. -- Charlie GoffMr. Appliance of Austin2901 S. A.W. Grimes Blvd. Pflugerville, Texas 78660Office: 512-454-8045 +++Schedule service online at www.mrappliance.com/sos/#form +++ http://www.facebook.com/MrApplianceCorph...

I believe we have resolved this customers concern at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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