Mr. Appliance of Burlington & Camden

Complaint: [redacted] I am rejecting this response because: Surprise, surprise Lies My fridge was still semi-cooling when your technician arrived By the next morning, everything was starting to get to a point of going bad Thus the multiple phone calls Thursday and Friday Your technician told me he 'manually defrosted' the unit SO THAT I WOULD NOT LOSE THE FOOD I ALREADY HAD He also said it would kick back on in 15-minutes, thereby saving whatever I still had, which "should keep long enough for me to return with the part on Friday" which would've been TWO DAYS, not a week you have NOT given a credit of over $ your credit thus far has been $60-$ Thanks for giving a $credit on a $part I NEVER NEEDED TO BEGIN WITH Regards, Deanna Kosh

Please see the response below from the businessCustomer called us with what we call a "no cool"Meaning their refrigerator is not workingCustomer was advised by the technician not to store food in the unit for at least a weekWe do not burst for food loss, or in their case "pay for them to eat out" Customer signed off and for the inconvenience we knocked off the balance for the customerCustomer still had a remaining balance of over $that was taken off their bill as a courtesyNO further monies to be returned to the customer

Complaint: [redacted] I am rejecting this response because: It took four visits to the bank only to be told they could not cash the check Finally I was told by the company representative that money was transferred into the account and the check should clear It in fact cleared but a $fee had to be paid for cashing the check when I did not have an account at that bank It was either that or getting charged $bounced check fee at my own bank As far as I am concerned they owe me for my time, stress, bank fee I never even received an apology Regards, [redacted]

This customer is being refunded the amount of $back to the credit card paid with

Customer Check # *** in the amount of full of $was cashed by the customerShe has been refunded in fullNo further actions to be taken

Customer has had several calls out to her home where the customer was not homeLast appointment that customer had scheduled on 02/08/Customer was not home and has not responded to our voicemail to reschedule since that dayWe understand the customer works, but she does need a certain
technician whom is sealed system certified to complete the repair to install partWe left message again this morning trying to reschedule for as soon as possible

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and it is repairedThe part was only available after I filed my complaint with this business They did not keep my requested scheduled time for after 14:after being promised by *** and ***.
Regards,
*** ***

Response:
Customer slides are inWaiting on a part that was on a factory backorderWe can not help if *** themselves have the part on a national back orderWe have spoken with ***, and the customer within the last weekControl has become available as of 10/It will
ship out tomorrow and hopefully be here by Friday as long as *** does not deliver after hoursCustomer are not always happen with warranty work, and unfortunately we do not make the products we have to service themWe understand the customer is very upset, and once part comes in we will contact them as soon as humanly possible to complete the repairWe also will contact customer with the information I'm giving you as well
Sent on: 10/14/2:54:PM
Sent by: ***

Please see the business response below: Customer is scheduled for Tues 11/3 12-4 pm appointment. Customer is aware and scheduled. Complaint for customer must be closed. Thank you.

Please see the response below from the business. Customer called us with what we call a "no cool". Meaning their refrigerator is not working. Customer was advised by the technician not to store food in the unit for at least a week. We do not re-em burst for food loss, or in their case "pay for...

them to eat out. " Customer signed off and for the inconvenience we knocked off the balance for the customer. Customer still had a remaining balance of over $100.00 that was taken off their bill as a courtesy. NO further monies to be returned to the customer.

Complaint: [redacted]
I am rejecting this response because:  It took four visits to the bank only to be told they could not cash the check. ...

Finally I was told by the company representative that money was transferred into the account and the check should clear.  It in fact cleared but a $7 fee had to be paid for cashing the check when I did not have an account at that bank.  It was either that or getting charged $15 bounced check fee at my own bank.  As far as I am concerned they owe me for my time, stress, bank fee.  I never even received an apology.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
After waiting almost two months for this business to finally get around to treating me like an actual customer and not some piece of lint to be brushed off, I had another company fix my refrigerator.   I will never use Mr. Appliance again nor will I ever recommend them to anyone. 
Regards,
[redacted]

01/12/2015 customer was refunded in cash at our office. customer signed off that the money was refunded in full. case is closed.Sent on: 1/20/2015 12:53:41 PMSent by: 73.178.165.104

Complaint: [redacted]
I am rejecting this response because:
Surprise, surprise.  Lies.1.  My fridge was still semi-cooling when your technician arrived.  By the next morning, everything was starting to get to a point of going bad.  Thus the multiple phone calls Thursday and Friday.2.  Your technician told me he 'manually defrosted' the unit SO THAT I WOULD NOT LOSE THE FOOD I ALREADY HAD.  He also said it would kick back on in 15-30 minutes, thereby saving whatever I still had, which "should keep long enough for me to return with the part on Friday" ... which would've been TWO DAYS, not a week.3.  you have NOT given a credit of over $100.  your credit thus far has been $60-$65.4.  Thanks for giving a $60 credit on a $230.00 part I NEVER NEEDED TO BEGIN WITH.
Regards,
Deanna Kosh