Mr. Appliance of Montgomery County

05/04/17 FIRST ATTEMPT AT REPAIR "REPLACED DRAIN PUMP- WORKING GOOD AT THIS TIME -TECH SUUPORT STATED THAT WHERE THE FILTER IS THERE IS SUPPOSED TO BE A WHITE PLASTIC CLIP THAT SHOULD SNAP INTO PLACE AND THATS WHAT CREATES THE VORTEX IN DISHWASHER-UNIT WORKING GOOD AT THIS TIME "05/04/17  SAME...

DAY - " NEED TO REPLACE DRAIN PUMP UNIT IS THROWING ERROR CODE E24 E25 - NEEDED TO REPLACE DRAIN PUMP - IT WAS NOT LETTING UNIT TURN ON -NEED TO CALL TECH SUPPORT TO FIND OUT WHY - ON MAY 4TH TECHNICIAN CALLED OFFICE EXPLAINING WHAT WAS GOING ON IN HOUSE - ERROR CODE MEANS TO REPLACE PUMP AND PER TECH SUPPORT AND THE CUSTOMERS APPROVAL WE DID WE THEN REC A PHONE CALL FROM CUSTOMER ON 7/13 THAT THE DISHWASHER WAS DISPLAYING ERROR CODE AGAIN - UNDER OUR WARRANTY WE WENT BACK OUT TO ASSESS ISSUE - TECH CONTACTED TECH SUPPORT AND IT WAS STATED THAT A SECONDARY PART IS BAD - CUSTOMER FELT THAT THE FIRST REPAIR WAS WRONG AND STATED WE CHEATED THEM OUT OF MONEY - TECH EXPLAINED TO CUSTOMER THAT HUSBAND DID AGREE TO REPLACE PUMP AS TECH SUPPORT HAD RECOMMENDED - IT WAS ALSO STATED TO OFFICE MANAGER THAT THE CODE HAS BEEN SHOWING SINCE FIRST REPAIR IN MAY AND THAT THEY HAVE BEEN MAKING IT WORK SINCE THEN AND THAT THEY WERE JUST GOING TO "LIVE WITH IT". THEN THEY STATED TO TECH THEY WOULD SUE US AND KICKED THE TECHNICIAN OUT OF THE HOUSE - SO FOR OVER 70 DAYS THE DISHWASHER HAS HAD THE CODE AND WE WERE NOT NOTIFIED AND WHEN I ASKED HIS SPOUSE ABOUT WHY THEY WAITED OVER 70 DAYS TO CALL SHE STATED SHE WORKED IN DC AND HE WAS VISTING HIS PARENTS - THIS STATEMENT DOESNT MATCH HIS "I WAS JUST GOING TO LIVE WITH IT " AND " I MADE IT WORK ".WE ATTEMPTED TO REPAIR UNIT UNDER OUR WARRANTY AND OFFERED THE NEW PART  COST ONLY AND NO LABOR TO FIX ALONG WITH PUMP THAT WE INSTALLED TO BE REPLACED AT NO ADDITIONAL COST OF LABOR AND THE CUSTOMERS WOULD NOT ACCEPT ANY OR ALL HELP - THEY WANTED MONEY BACK OR FIX DISHWASHER - THEY ARE REFUSING TO PAY FOR ADDITIONAL PART THAT IS NEEDED AND WONT ALLOW TECH IN HOUSE - MULTIPLE THREATS OF LAWSUIT AND MULTIPLE TIMES THE OFFICE AND TECHNICIAN DEALT WITH YELLING AND THREATS FROM BOTH HUSBAND AND WIFE .IF THE ERROR CODE WAS PRESENT SINCE MAY 4TH AFTER REPAIR WAS MADE HOW COULD YOU USE THIS MACHINE IF IT WOULDNT RUN WITH ERROR CODES PRESENT - STORIES DO NOT MATCH THE ACTUAL TRUTH - OUR REPUTATION WAS ALSO BROUGHT UP AS HE IS A REALTOR AND HE WOULD MAKE SURE PEOPLE KNEW ABOUT WHAT HAS TRANSPIRED - NOW HIS RESOLUTION WANTED IS TO REPLACE AN ADDITIONAL PART AT NO CHARGE - TECHNICIANS WILL NOT BE SENT TO THIS HOUSE - THREATS MADE OF LAWSUIT AND HOSTILE ENVIRONMENT PREVENT THIS