Mr. Appliance of Nassau

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Company's response is not trueThe part was not on back orderIt was confirmed by Kathy in Customer Service on Weds, 9/ [redacted] that the part was in and appointment to fix the washing machine was made for Fri, 9/ [redacted] and I was told the repairman would be there between 8am-12pmMy wife, Patricia took the day off from work to be home for this repairI continuously called MrAppliance that morning to get a better idea of what time the repair man would arrive and was told they were unsure and would send a message to dispatch and have them call me back directlyBy 11:30am, I still hadn't received a call back so my wife called and reached the manager/owner of the company, MarkWhen she explained the situation to him he rudely told her she should never have taken the day off because we were not even listed in the system for a repair today and even though the appointment was confirmed, the issue I was having at the moment was not his problem and he hung the phone up on her instead of trying to resolve the issue and not lose a customerI spoke to him on Sat, 9/ [redacted] and told him I did not appreciate how he spoke to my wife - being a business owner myself, and I no longer wanted to do business with him and I wanted a refundHe said the check would be in the mail on Mon, 9/**I called him back on Mon, 9/ [redacted] to let him know I had not received the refund check yet and he told me he had no recollection of that conversationIt was then that my wife filed a complaint with the Revdex.com and called back, spoke to Kathy and told her that she had filed the complaintI just received the refund check on Mon, 10/ [redacted] and I believe it was only due to the fact that someone from your office informed them of my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding MrAppliance of Nassau has been resolved (By clicking "OK", your complaint will be closed as Resolved.) A Technician was sent out, and he performed the necessary repairsThe original technician was no longer with the company and no one was notified.? Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Company's response is not trueThe part was not on back orderIt was confirmed by Kathy in Customer Service on Weds, 9/ [redacted] that the part was in and appointment to fix the washing machine was made for Fri, 9/ [redacted] and I was told the repairman would be there between 8am-12pmMy wife, Patricia took the day off from work to be home for this repairI continuously called MrAppliance that morning to get a better idea of what time the repair man would arrive and was told they were unsure and would send a message to dispatch and have them call me back directlyBy 11:30am, I still hadn't received a call back so my wife called and reached the manager/owner of the company, MarkWhen she explained the situation to him he rudely told her she should never have taken the day off because we were not even listed in the system for a repair today and even though the appointment was confirmed, the issue I was having at the moment was not his problem and he hung the phone up on her instead of trying to resolve the issue and not lose a customerI spoke to him on Sat, 9/ [redacted] and told him I did not appreciate how he spoke to my wife - being a business owner myself, and I no longer wanted to do business with him and I wanted a refundHe said the check would be in the mail on Mon, 9/**I called him back on Mon, 9/ [redacted] to let him know I had not received the refund check yet and he told me he had no recollection of that conversationIt was then that my wife filed a complaint with the Revdex.com and called back, spoke to Kathy and told her that she had filed the complaintI just received the refund check on Mon, 10/ [redacted] and I believe it was only due to the fact that someone from your office informed them of my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This company shouldn’t be in businessI had a refrigerator repair scheduled with insurance company The insurance company delegated Mr Appliance to make a repair When I called the company they refused to come to the house verbally insulted me and hung up on the phoneThe name of the person that I talked was David

Revdex.com:At this time, my complaint, ID *** regarding MrAppliance of Nassau has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
A Technician was sent out, and he performed the necessary repairsThe original technician was no longer with the company and no one was notified
Sincerely,
*** ***

I made an appointment with this business for someone to arrive at my home on June * between noon and pm to diagnose and repair an ice makerAccording to their advertising, they respect the individual consumer and would contact me if the technician was unable to make the appointmentThis was not doneWhen I contacted their main office, I was told "there was some misunderstanding." I was assured that a technician would arrive between noon and pm on June *At 5:15pm I telephoned their main office and was assured I was still on the scheduleAt 7:PM I telephoned again, still waiting for someone to either contact me or arriveI spoke with a manager named "Mark" who contacted the technicianHe said he'd arrived at my home at 10:am (outside the window), received no answer when he rang the doorbell and left a message on my voice mail before leavingThere was no message from a technician from MrAppliance on my voice mailI was offered the opportunity to reschedule or wait an unknown period of time until this technician would return to my homeI declinedThere must be another business out there more reliable and more truthful

customer could not agree on a rescheduling date do to part being on back order ,tried explaining the situation to patricia but could not come to an agreement , we then refunded $

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Company's response is not trueThe part was not on back orderIt was confirmed by Kathy in Customer Service on Weds, 9/** that the part was in and appointment to fix the washing machine was made for Fri, 9/** and I was told the repairman would be there between 8am-12pmMy wife, Patricia took the day off from work to be home for this repairI continuously called MrAppliance that morning to get a better idea of what time the repair man would arrive and was told they were unsure and would send a message to dispatch and have them call me back directlyBy 11:30am, I still hadn't received a call back so my wife called and reached the manager/owner of the company, MarkWhen she explained the situation to him he rudely told her she should never have taken the day off because we were not even listed in the system for a repair today and even though the appointment was confirmed, the issue I was having at the moment was not his problem and he hung the phone up on her instead of trying to resolve the issue and not lose a customerI spoke to him on Sat, 9/** and told him I did not appreciate how he spoke to my wife - being a business owner myself, and I no longer wanted to do business with him and I wanted a refundHe said the check would be in the mail on Mon, 9/**I called him back on Mon, 9/** to let him know I had not received the refund check yet and he told me he had no recollection of that conversationIt was then that my wife filed a complaint with the Revdex.com and called back, spoke to Kathy and told her that she had filed the complaintI just received the refund check on Mon, 10/* and I believe it was only due to the fact that someone from your office informed them of my complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by MrAppliance of Nassau regarding complaint ID *** and have also been unable to locate the business

Revdex.com:At this time, my complaint, ID *** regarding MrAppliance of Nassau has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
A Technician was sent out, and he performed the necessary repairsThe original technician was no longer with the
company and no one was notified.? Sincerely,
*** ***

customer could not agree on a rescheduling date do to part being on back order ,tried explaining the situation to patricia but could not come to an agreement , we then refunded $100.00.

Revdex.com:At this time, my complaint, ID [redacted] regarding Mr. Appliance of Nassau has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
A Technician was sent out, and he performed the necessary repairs. The original technician was no longer with the...

company and no one was notified. Sincerely,
[redacted]

This company shouldn’t be in business. I had a refrigerator repair scheduled with insurance company. The insurance company delegated Mr Appliance to make a repair. When I called the company they refused to come to the house verbally insulted me and hung up on the phone. The name of the person that I talked was David.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Company's response is not true. The part was not on back order. It was confirmed by Kathy in Customer Service on Weds, 9/** that the part was in and appointment to fix the washing machine was made for Fri, 9/** and I was told the repairman would be there between 8am-12pm. My wife, Patricia took the day off from work to be home for this repair. I continuously called Mr. Appliance that morning to get a better idea of what time the repair man would arrive and was told they were unsure and would send a message to dispatch and have them call me back directly. By 11:30am, I still hadn't received a call back so my wife called and reached the manager/owner of the company, Mark. When she explained the situation to him he rudely told her she should never have taken the day off because we were not even listed in the system for a repair today and even though the appointment was confirmed, the issue I was having at the moment was not his problem and he hung the phone up on her instead of trying to resolve the issue and not lose a customer. I spoke to him on Sat, 9/** and told him I did not appreciate how he spoke to my wife - being a business owner myself, and I no longer wanted to do business with him and I wanted a refund. He said the check would be in the mail on Mon, 9/**. I called him back on Mon, 9/** to let him know I had not received the refund check yet and he told me he had no recollection of that conversation. It was then that my wife filed a complaint with the Revdex.com and called back, spoke to Kathy and told her that she had filed the complaint. I just received the refund check on Mon, 10/* and I believe it was only due to the fact that someone from your office informed them of my complaint.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Company's response is not true. The part was not on back order. It was confirmed by Kathy in Customer Service on Weds, 9/** that the part was in and appointment to fix the washing machine was made for Fri, 9/** and I was told the repairman would be there between 8am-12pm. My wife, Patricia took the day off from work to be home for this repair. I continuously called Mr. Appliance that morning to get a better idea of what time the repair man would arrive and was told they were unsure and would send a message to dispatch and have them call me back directly. By 11:30am, I still hadn't received a call back so my wife called and reached the manager/owner of the company, Mark. When she explained the situation to him he rudely told her she should never have taken the day off because we were not even listed in the system for a repair today and even though the appointment was confirmed, the issue I was having at the moment was not his problem and he hung the phone up on her instead of trying to resolve the issue and not lose a customer. I spoke to him on Sat, 9/** and told him I did not appreciate how he spoke to my wife - being a business owner myself, and I no longer wanted to do business with him and I wanted a refund. He said the check would be in the mail on Mon, 9/**. I called him back on Mon, 9/** to let him know I had not received the refund check yet and he told me he had no recollection of that conversation. It was then that my wife filed a complaint with the Revdex.com and called back, spoke to Kathy and told her that she had filed the complaint. I just received the refund check on Mon, 10/* and I believe it was only due to the fact that someone from your office informed them of my complaint.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Mr. Appliance of Nassau regarding complaint ID [redacted] and have also been unable to locate the business.

Review: Called Mr. Appliance on 9/** to have a front-loader washing machine repaired in my home. Service repairman came out within 30 mins, told part needed to be ordered and would be in by Thurs, 9/**. Appointment was made for the repair to be done on Fri, 9/** between 9am-12pm ET. Had to give the repairman a $100 deposit towards the part. On Fri, 9/**, no one showed up. My wife, [redacted], called Mr. Repair several times to find out the status, asked to speak to the manager/owner, Mark, who then told her we were never in the log for a repair on 9/** and the earliest appointment they could give us would be sometime during the week of 9/**. When my wife told Mark that was unacceptable as she took the day off for the repair (which WAS confirmed by their customer service department member, Kathy), Mark cursed at my wife and hung up on her. I called him back, cancelled the job and he told me he would refund my $100. It has been two weeks and I have not received a refund. Called him today and he said he would "look into it". Unacceptable.

Business

Response:

customer could not agree on a rescheduling date do to part being on back order ,tried explaining the situation to patricia but could not come to an agreement , we then refunded $100.00.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Company's response is not true. The part was not on back order. It was confirmed by Kathy in Customer Service on Weds, 9/** that the part was in and appointment to fix the washing machine was made for Fri, 9/** and I was told the repairman would be there between 8am-12pm. My wife, Patricia took the day off from work to be home for this repair. I continuously called Mr. Appliance that morning to get a better idea of what time the repair man would arrive and was told they were unsure and would send a message to dispatch and have them call me back directly. By 11:30am, I still hadn't received a call back so my wife called and reached the manager/owner of the company, Mark. When she explained the situation to him he rudely told her she should never have taken the day off because we were not even listed in the system for a repair today and even though the appointment was confirmed, the issue I was having at the moment was not his problem and he hung the phone up on her instead of trying to resolve the issue and not lose a customer. I spoke to him on Sat, 9/** and told him I did not appreciate how he spoke to my wife - being a business owner myself, and I no longer wanted to do business with him and I wanted a refund. He said the check would be in the mail on Mon, 9/**. I called him back on Mon, 9/** to let him know I had not received the refund check yet and he told me he had no recollection of that conversation. It was then that my wife filed a complaint with the Revdex.com and called back, spoke to Kathy and told her that she had filed the complaint. I just received the refund check on Mon, 10/* and I believe it was only due to the fact that someone from your office informed them of my complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,