Mr. Appliance of Scottsdale

Company rep called the day before the appointment and gave me a specific time. After waiting over an hour past the time, I called the company and cancelled the appointment. The Company rep said the appointment time he gave was a "window", however that's not what he said the day before. There seems to be a problem with accurate communication from other complaints I've read about this company. The company website has a section about how they recognize the importance of the customer's time and accurate service scheduling. Not so in actual practice. They wasted my morning getting ready for their service.

I was told the service call would be $74.98 and then after microwave was diagnosed could choose to have it fixed with additional cost or pay the $74.98 service call fee. Since it was only two switches and I had checked pricing on these from and authorized Dacor parts supplier ($35 price quote) before Mr. Appliance arrived, I never imagined it would cost more than $130. I had the same thing replaced in 08 by a Dacor authorized company and it cost $100 parts and labor included.

Mr. Appliance repairman was here 40 minutes fixed 2 door switches. I was charged $60 for the switches and $145.76 for labor. The hourly fee for Mr. Appliance is $194.12. If I had been told this when I called in and not led to believe it was $74.98 I would have never had them come out. I would have bought a new microwave.

The owner did call to try to rectify he offered $10 back on the switch or he could send out the repairman to remove the switches and I would still pay $74.98. The repairman did fix my microwave but I just wanted to give other consumers the heads up so they can ask what the hourly rate is. They did fix it in a timely manner, but I guess quoting a service call price then switching it to huge hourly rate is a new standard business practice which I was unaware of. Now I know:(

I just wanted to write a quick review of our service by Mr. Appliance of Phoenix and more specifically the Technician, [redacted]...... he is amazing! I would not use or recommend anyone else. He is extremely professional, puts the covers on his shoes, uses the mat, and quickly assesses the repair! Moreover, I never have to call him back because he gets it right the first time!!! His professionalism and promptness is something very rare in a service person and we appreciate him! Your business is lucky to have him!

This company uses deceptive price tactics..... BEWARE.

They told me the cost to come to my home and assess the problem with my dryer was $76. And that would be deducted from the service fee.

In fact the $76 was waived not deducted and then they charged $135 for 15 minutes of labor to remove a nickel that worked it's way behind the drum!!! I called them and was told that $135 is their standard service fee! I will NEVER use them again and I'm telling all my friends not to.