November 19, To Whom It May Concern, We were originally contacted by this customer on August 12, 2015, and made our first visit to the consumer's home on August 14, to diagnose issues with the DCS rangeMrAppliance quoted the repair cost as $525.34+taxWe received approval for the repair, anauthorization signature, and a deposit for the repair in the amount of $The parts arrived from the manufacturer on 9/1715, we contacted the homeowner, and scheduled a follappointment for 9/4/When the technician arrived to complete the repair, he noted that even with special equipment, the range was installed in a way that we could not remove it safety without the assistance of another technician as the flooring under the appliance was not fully finished.We explained to the homeowner that we would need assistance in the removal of the appliance, and were told that due to the fee for the second technician, that the customer would like to have her personal handyman come to help our technician remove the unitUnfortunately, this is a liability issue and we explained that we were notable to have her handyman assist in the removal of the applianceWhen the technician explained that we would not be able to assist her personal handyman with the removal of the appliance, he misunderstood the homeowner's response, because it was reported that due to the additional fee, she was no longer interested in proceeding with the repairBecause of this news, we returned the parts back to the manufacturerOn 9/22/the homeowner called once again to inquire on the status of their repair, It was at this time that we were told that they did not actually want to cancel the repair, and we received approval for the second technicianWe reordered the parts necessary for the repair and scheduled an appointment for 10/15/When the technician went out to install the previously diagnosed parts with the second technician, he found a large amount of frayed and burned wires within the appliance that were not previously seen on the first visitThe technician spent extensive time repairing the damage to the applianceIt was also found during this visit that one of the ignitors was so badly damaged that it could not be repaired and would need to be replacedThe consumer also noted that MrAppliance should have expedited shipping on the parts that were necessary for the repairUnfortunately, the parts were on backorder through the manufacturer for a short amount of time and the matter was not within our handsA breakdown of parts and labor has been sent directly to this consumer, by their request On behalf of MrAppliance, I apologize for the time that the repair took to complete from start to finishI also apologize for the dissatisfaction that the homeowners feel towards MrAppliance and the service that they have received and hope that the consumers would allow for us to make it up to them in the future, should they need an appliance repair technician.Thank you, Trista COffice Manager
*** ***
Oct (days ago)
to me
To : *** ***
Dear *** ***
my filed complaint # *** has been resolvedthe Business in question MrAppliance refunded my money
thanks
for your help
To Whom It May Concern,MrAppliance received a call from this homeowner on 6/11/report that a dryer within her home was not heating properlyWe explained that there is a $trip and diagnosis fee for the technician to come to her home and take a look at the issues that were occurring
Our technician arrived and ran full diagnostic testing on the appliance and found that the thermostat was no longer detecting the proper temperature for the appliance and would need replacementMrAppliance received approval for the repair and ordered the part on behalf of the homeowner.We returned several days later with the thermostat and installed the part within her applianceThe technician then tested the operation of the appliance and found that everything was operating in working order.Later that evening, the homeowner contacted our after-hours service to report that she was still experiencing an issue with her applianceWe scheduled another appointment to have the technician return to her home the next morning to re-diagnose the problems that she was continuing to haveOur technician found that because the thermostat was malfunctioning, it caused the heater to overexert itselfOnce the thermostat was replaced, the heater was still working I overtime to compensate for the previous temperature variations and thus, needed replacement as well.The homeowner decided that she did not want to proceed with the heater replacement, though we offered to apply the full cost of the previous repair to the additional necessary repair, leaving her with less than the part cost for the heater remaining.MrAppliance has issued a full and complete refund of all money paid for the repair and diagnosis as well as a verbal and several public apologiesWe understand that time is valuable and have caused this homeowner an inconvenience within her day to day life by not detecting the malfunction with the heater at the initial appointment.Thank you,Trista C*** Office Manager MrAppliance of the Delaware Valley
November 19, 2015 To Whom It May Concern,We were originally contacted by this customer on August 12, 2015, and made our first visit to the consumer's home on August 14, 2015 to diagnose issues with the DCS range. Mr. Appliance quoted the repair cost as $525.34+tax. We received approval for the...
repair, anauthorization signature, and a deposit for the repair in the amount of $250.00. The parts arrived from the manufacturer on 9/1715, we contacted the homeowner, and scheduled a follow-up appointment for 9/4/15. When the technician arrived to complete the repair, he noted that even with special equipment, the range was installed in a way that we could not remove it safety without the assistance of another technician as the flooring under the appliance was not fully finished.We explained to the homeowner that we would need assistance in the removal of the appliance, and were told that due to the fee for the second technician, that the customer would like to have her personal handyman come to help our technician remove the unit. Unfortunately, this is a liability issue and we explained that we were notable to have her handyman assist in the removal of the appliance. When the technician explained that we would not be able to assist her personal handyman with the removal of the appliance, he misunderstood the homeowner's response, because it was reported that due to the additional fee, she was no longer interested in proceeding with the repair. Because of this news, we returned the parts back to the manufacturer.On 9/22/15 the homeowner called once again to inquire on the status of their repair, It was at this time that we were told that they did not actually want to cancel the repair, and we received approval for the second technician. We reordered the parts necessary for the repair and . scheduled an appointment for 10/15/15. When the technician went out to install the previously diagnosed parts with the second technician, he found a large amount of frayed and burned wires within the appliance that were not previously seen on the first visit. The technician spent extensive time repairing the damage to the appliance. It was also found during this visit that one of the ignitors was so badly damaged that it could not be repaired and would need to be replaced. The consumer also noted that Mr. Appliance should have expedited shipping on the parts that were necessary for the repair. Unfortunately, the parts were on backorder through the manufacturer for a short amount of time and the matter was not within our hands.A breakdown of parts and labor has been sent directly to this consumer, by their request. On behalf of Mr. Appliance, I apologize for the time that the repair took to complete from start to finish. I also apologize for the dissatisfaction that the homeowners feel towards Mr. Appliance and the service that they have received and hope that the consumers would allow for us to make it up to them in the future, should they need an appliance repair technician.Thank you, Trista C.Office Manager
November 18, 2015To Whom It May Concern,We received a call from this homeowner in early August of 2015 with reports that their ** refrigerator was not working properly. Mr. Appliance sent a technician to her home to perform diagnostic testing on the appliance on 08/14/2015. The technician found that...
the unit was not cooling and that the compressor had failed. Mr. Appliance recommended replacement of the compressor and the homeowner accepted the repair cost.Parts were ordered on the homeowner's behalf and later installed on 8/31/2015. When the technician left the unit was cooling properly. We were contacted by the homeowner several weeks later that the unit was making unusual noises. Mr. Appliance and sent a technician out the following day and found that the copper lines were making a slight vibration. He was able to correct this issue and left with a pleased customer.A month later, the homeowner contacted us again to report that the unit was no longer cooling. We sent a technician out immediately and found that the new compressor had seized. We were able to have this part replaced under warranty, and restored cooling capabilities to the appliance within several days.Two weeks after this second compressor replacement, we received another call from the homeowner reporting that again, the unit was not cooling. We sent a technician out once more who made several adjustments in order to restore cooling capabilities.5 days later, the homeowner contacted our office to again report issues with the cooling capabilities of the appliances. At this time, we have exhausted our resources on this appliance.We apologize for the dissatisfaction that the homeowner must be feeling and also apologize for the time that has been spent on the repair. It is not often that we find ourselves in a situation where we are unable to repair an appliance, and we truly regret the unpleasant experience that the homeowner has endured.We have resolved the situation by refunding the customer a total of $698.70 for the repairs completed on the appliance in hopes that she will be able to put this money towards a new machine. Please don't hesitate to contact us with any additional questions or concerns in reference to this matter.Thank you,Trista C
November 18, 2015
To Whom It May Concern,
We received a call from this homeowner in early August of 2015 with reports that their ** refrigerator was not working properly. Mr. Appliance sent a technician to her home to perform diagnostic testing on the appliance on 08/14/2015. The...
technician found that the unit was not cooling and that the compressor had failed. Mr. Appliance recommended replacement of the compressor and the homeowner accepted the repair cost.Parts were ordered on the homeowner's behalf and later installed on 8/31/2015. When the technician left the unit was cooling properly. We were contacted by the homeowner several weeks later that the unit was making unusual noises. Mr. Appliance and sent a technician out the following day and found that the copper lines were making a slight vibration. He was able to correct this issue and left with a pleased customer.
A month later, the homeowner contacted us again to report that the unit was no longer cooling. We sent a technician out immediately and found that the new compressor had seized. We were able to have this part replaced under warranty, and restored cooling capabilities to the appliance within several days.
Two weeks after this second compressor replacement, we received another call from the homeowner reporting that again, the unit was not cooling. We sent a technician out once more who made several adjustments in order to restore cooling capabilities.
5 days later, the homeowner contacted our office to again report issues with the cooling capabilities of the appliances. At this time, we have exhausted our resources on this appliance.
We apologize for the dissatisfaction that the homeowner must be feeling and also apologize for the time that has been spent on the repair. It is not often that we find ourselves in a situation where we are unable to repair an appliance, and we truly regret the unpleasant experience that the homeowner has endured.
We have resolved the situation by refunding the customer a total of $698.70 for the repairs completed on the appliance in hopes that she will be able to put this money towards a new machine. Please don't hesitate to contact us with any additional questions or concerns in reference to this matter.
Thank you,
Trista C
November 19, 2015
To Whom It May Concern,
We were originally contacted by this customer on August 12, 2015, and made our first visit to the consumer's home on August 14, 2015 to diagnose issues with the DCS range. Mr. Appliance quoted the repair cost as $525.34+tax. We received...
approval for the repair, anauthorization signature, and a deposit for the repair in the amount of $250.00. The parts arrived from the manufacturer on 9/1715, we contacted the homeowner, and scheduled a follow-up appointment for 9/4/15. When the technician arrived to complete the repair, he noted that even with special equipment, the range was installed in a way that we could not remove it safety without the assistance of another technician as the flooring under the appliance was not fully finished.We explained to the homeowner that we would need assistance in the removal of the appliance, and were told that due to the fee for the second technician, that the customer would like to have her personal handyman come to help our technician remove the unit. Unfortunately, this is a liability issue and we explained that we were notable to have her handyman assist in the removal of the appliance. When the technician explained that we would not be able to assist her personal handyman with the removal of the appliance, he misunderstood the homeowner's response, because it was reported that due to the additional fee, she was no longer interested in proceeding with the repair. Because of this news, we returned the parts back to the manufacturer.
On 9/22/15 the homeowner called once again to inquire on the status of their repair, It was at this time that we were told that they did not actually want to cancel the repair, and we received approval for the second technician. We reordered the parts necessary for the repair and . scheduled an appointment for 10/15/15. When the technician went out to install the previously diagnosed parts with the second technician, he found a large amount of frayed and burned wires within the appliance that were not previously seen on the first visit. The technician spent extensive time repairing the damage to the appliance. It was also found during this visit that one of the ignitors was so badly damaged that it could not be repaired and would need to be replaced. The consumer also noted that Mr. Appliance should have expedited shipping on the parts that were necessary for the repair. Unfortunately, the parts were on backorder through the manufacturer for a short amount of time and the matter was not within our hands.
A breakdown of parts and labor has been sent directly to this consumer, by their request.
On behalf of Mr. Appliance, I apologize for the time that the repair took to complete from start to finish. I also apologize for the dissatisfaction that the homeowners feel towards Mr. Appliance and the service that they have received and hope that the consumers would allow for us to make it up to them in the future, should they need an appliance repair technician.Thank you,
Trista C.
Office Manager
November 19, To Whom It May Concern, We were originally contacted by this customer on August 12, 2015, and made our first visit to the consumer's home on August 14, to diagnose issues with the DCS rangeMrAppliance quoted the repair cost as $525.34+taxWe received approval for the repair, anauthorization signature, and a deposit for the repair in the amount of $The parts arrived from the manufacturer on 9/1715, we contacted the homeowner, and scheduled a follappointment for 9/4/When the technician arrived to complete the repair, he noted that even with special equipment, the range was installed in a way that we could not remove it safety without the assistance of another technician as the flooring under the appliance was not fully finished.We explained to the homeowner that we would need assistance in the removal of the appliance, and were told that due to the fee for the second technician, that the customer would like to have her personal handyman come to help our technician remove the unitUnfortunately, this is a liability issue and we explained that we were notable to have her handyman assist in the removal of the applianceWhen the technician explained that we would not be able to assist her personal handyman with the removal of the appliance, he misunderstood the homeowner's response, because it was reported that due to the additional fee, she was no longer interested in proceeding with the repairBecause of this news, we returned the parts back to the manufacturerOn 9/22/the homeowner called once again to inquire on the status of their repair, It was at this time that we were told that they did not actually want to cancel the repair, and we received approval for the second technicianWe reordered the parts necessary for the repair and scheduled an appointment for 10/15/When the technician went out to install the previously diagnosed parts with the second technician, he found a large amount of frayed and burned wires within the appliance that were not previously seen on the first visitThe technician spent extensive time repairing the damage to the applianceIt was also found during this visit that one of the ignitors was so badly damaged that it could not be repaired and would need to be replacedThe consumer also noted that MrAppliance should have expedited shipping on the parts that were necessary for the repairUnfortunately, the parts were on backorder through the manufacturer for a short amount of time and the matter was not within our handsA breakdown of parts and labor has been sent directly to this consumer, by their request On behalf of MrAppliance, I apologize for the time that the repair took to complete from start to finishI also apologize for the dissatisfaction that the homeowners feel towards MrAppliance and the service that they have received and hope that the consumers would allow for us to make it up to them in the future, should they need an appliance repair technician.Thank you, Trista COffice Manager
*** ***
Oct (days ago)
to me
To : *** ***
Dear *** ***
my filed complaint # *** has been resolvedthe Business in question MrAppliance refunded my money
thanks
for your help
To Whom It May Concern,MrAppliance received a call from this homeowner on 6/11/report that a dryer within her home was not heating properlyWe explained that there is a $trip and diagnosis fee for the technician to come to her home and take a look at the issues that were occurring
Our technician arrived and ran full diagnostic testing on the appliance and found that the thermostat was no longer detecting the proper temperature for the appliance and would need replacementMrAppliance received approval for the repair and ordered the part on behalf of the homeowner.We returned several days later with the thermostat and installed the part within her applianceThe technician then tested the operation of the appliance and found that everything was operating in working order.Later that evening, the homeowner contacted our after-hours service to report that she was still experiencing an issue with her applianceWe scheduled another appointment to have the technician return to her home the next morning to re-diagnose the problems that she was continuing to haveOur technician found that because the thermostat was malfunctioning, it caused the heater to overexert itselfOnce the thermostat was replaced, the heater was still working I overtime to compensate for the previous temperature variations and thus, needed replacement as well.The homeowner decided that she did not want to proceed with the heater replacement, though we offered to apply the full cost of the previous repair to the additional necessary repair, leaving her with less than the part cost for the heater remaining.MrAppliance has issued a full and complete refund of all money paid for the repair and diagnosis as well as a verbal and several public apologiesWe understand that time is valuable and have caused this homeowner an inconvenience within her day to day life by not detecting the malfunction with the heater at the initial appointment.Thank you,Trista C*** Office Manager MrAppliance of the Delaware Valley
November 19, 2015 To Whom It May Concern,We were originally contacted by this customer on August 12, 2015, and made our first visit to the consumer's home on August 14, 2015 to diagnose issues with the DCS range. Mr. Appliance quoted the repair cost as $525.34+tax. We received approval for the...
repair, anauthorization signature, and a deposit for the repair in the amount of $250.00. The parts arrived from the manufacturer on 9/1715, we contacted the homeowner, and scheduled a follow-up appointment for 9/4/15. When the technician arrived to complete the repair, he noted that even with special equipment, the range was installed in a way that we could not remove it safety without the assistance of another technician as the flooring under the appliance was not fully finished.We explained to the homeowner that we would need assistance in the removal of the appliance, and were told that due to the fee for the second technician, that the customer would like to have her personal handyman come to help our technician remove the unit. Unfortunately, this is a liability issue and we explained that we were notable to have her handyman assist in the removal of the appliance. When the technician explained that we would not be able to assist her personal handyman with the removal of the appliance, he misunderstood the homeowner's response, because it was reported that due to the additional fee, she was no longer interested in proceeding with the repair. Because of this news, we returned the parts back to the manufacturer.On 9/22/15 the homeowner called once again to inquire on the status of their repair, It was at this time that we were told that they did not actually want to cancel the repair, and we received approval for the second technician. We reordered the parts necessary for the repair and . scheduled an appointment for 10/15/15. When the technician went out to install the previously diagnosed parts with the second technician, he found a large amount of frayed and burned wires within the appliance that were not previously seen on the first visit. The technician spent extensive time repairing the damage to the appliance. It was also found during this visit that one of the ignitors was so badly damaged that it could not be repaired and would need to be replaced. The consumer also noted that Mr. Appliance should have expedited shipping on the parts that were necessary for the repair. Unfortunately, the parts were on backorder through the manufacturer for a short amount of time and the matter was not within our hands.A breakdown of parts and labor has been sent directly to this consumer, by their request. On behalf of Mr. Appliance, I apologize for the time that the repair took to complete from start to finish. I also apologize for the dissatisfaction that the homeowners feel towards Mr. Appliance and the service that they have received and hope that the consumers would allow for us to make it up to them in the future, should they need an appliance repair technician.Thank you, Trista C.Office Manager
November 18, 2015To Whom It May Concern,We received a call from this homeowner in early August of 2015 with reports that their ** refrigerator was not working properly. Mr. Appliance sent a technician to her home to perform diagnostic testing on the appliance on 08/14/2015. The technician found that...
the unit was not cooling and that the compressor had failed. Mr. Appliance recommended replacement of the compressor and the homeowner accepted the repair cost.Parts were ordered on the homeowner's behalf and later installed on 8/31/2015. When the technician left the unit was cooling properly. We were contacted by the homeowner several weeks later that the unit was making unusual noises. Mr. Appliance and sent a technician out the following day and found that the copper lines were making a slight vibration. He was able to correct this issue and left with a pleased customer.A month later, the homeowner contacted us again to report that the unit was no longer cooling. We sent a technician out immediately and found that the new compressor had seized. We were able to have this part replaced under warranty, and restored cooling capabilities to the appliance within several days.Two weeks after this second compressor replacement, we received another call from the homeowner reporting that again, the unit was not cooling. We sent a technician out once more who made several adjustments in order to restore cooling capabilities.5 days later, the homeowner contacted our office to again report issues with the cooling capabilities of the appliances. At this time, we have exhausted our resources on this appliance.We apologize for the dissatisfaction that the homeowner must be feeling and also apologize for the time that has been spent on the repair. It is not often that we find ourselves in a situation where we are unable to repair an appliance, and we truly regret the unpleasant experience that the homeowner has endured.We have resolved the situation by refunding the customer a total of $698.70 for the repairs completed on the appliance in hopes that she will be able to put this money towards a new machine. Please don't hesitate to contact us with any additional questions or concerns in reference to this matter.Thank you,Trista C
November 18, 2015
To Whom It May Concern,
We received a call from this homeowner in early August of 2015 with reports that their ** refrigerator was not working properly. Mr. Appliance sent a technician to her home to perform diagnostic testing on the appliance on 08/14/2015. The...
technician found that the unit was not cooling and that the compressor had failed. Mr. Appliance recommended replacement of the compressor and the homeowner accepted the repair cost.Parts were ordered on the homeowner's behalf and later installed on 8/31/2015. When the technician left the unit was cooling properly. We were contacted by the homeowner several weeks later that the unit was making unusual noises. Mr. Appliance and sent a technician out the following day and found that the copper lines were making a slight vibration. He was able to correct this issue and left with a pleased customer.
A month later, the homeowner contacted us again to report that the unit was no longer cooling. We sent a technician out immediately and found that the new compressor had seized. We were able to have this part replaced under warranty, and restored cooling capabilities to the appliance within several days.
Two weeks after this second compressor replacement, we received another call from the homeowner reporting that again, the unit was not cooling. We sent a technician out once more who made several adjustments in order to restore cooling capabilities.
5 days later, the homeowner contacted our office to again report issues with the cooling capabilities of the appliances. At this time, we have exhausted our resources on this appliance.
We apologize for the dissatisfaction that the homeowner must be feeling and also apologize for the time that has been spent on the repair. It is not often that we find ourselves in a situation where we are unable to repair an appliance, and we truly regret the unpleasant experience that the homeowner has endured.
We have resolved the situation by refunding the customer a total of $698.70 for the repairs completed on the appliance in hopes that she will be able to put this money towards a new machine. Please don't hesitate to contact us with any additional questions or concerns in reference to this matter.
Thank you,
Trista C
November 19, 2015
To Whom It May Concern,
We were originally contacted by this customer on August 12, 2015, and made our first visit to the consumer's home on August 14, 2015 to diagnose issues with the DCS range. Mr. Appliance quoted the repair cost as $525.34+tax. We received...
approval for the repair, anauthorization signature, and a deposit for the repair in the amount of $250.00. The parts arrived from the manufacturer on 9/1715, we contacted the homeowner, and scheduled a follow-up appointment for 9/4/15. When the technician arrived to complete the repair, he noted that even with special equipment, the range was installed in a way that we could not remove it safety without the assistance of another technician as the flooring under the appliance was not fully finished.We explained to the homeowner that we would need assistance in the removal of the appliance, and were told that due to the fee for the second technician, that the customer would like to have her personal handyman come to help our technician remove the unit. Unfortunately, this is a liability issue and we explained that we were notable to have her handyman assist in the removal of the appliance. When the technician explained that we would not be able to assist her personal handyman with the removal of the appliance, he misunderstood the homeowner's response, because it was reported that due to the additional fee, she was no longer interested in proceeding with the repair. Because of this news, we returned the parts back to the manufacturer.
On 9/22/15 the homeowner called once again to inquire on the status of their repair, It was at this time that we were told that they did not actually want to cancel the repair, and we received approval for the second technician. We reordered the parts necessary for the repair and . scheduled an appointment for 10/15/15. When the technician went out to install the previously diagnosed parts with the second technician, he found a large amount of frayed and burned wires within the appliance that were not previously seen on the first visit. The technician spent extensive time repairing the damage to the appliance. It was also found during this visit that one of the ignitors was so badly damaged that it could not be repaired and would need to be replaced. The consumer also noted that Mr. Appliance should have expedited shipping on the parts that were necessary for the repair. Unfortunately, the parts were on backorder through the manufacturer for a short amount of time and the matter was not within our hands.
A breakdown of parts and labor has been sent directly to this consumer, by their request.
On behalf of Mr. Appliance, I apologize for the time that the repair took to complete from start to finish. I also apologize for the dissatisfaction that the homeowners feel towards Mr. Appliance and the service that they have received and hope that the consumers would allow for us to make it up to them in the future, should they need an appliance repair technician.Thank you,
Trista C.
Office Manager