Mr Appliance of Tri Cities

Part 1, [redacted] response: Thursday, December 15, 2016Good Afternoon Sir, An invoice was sent out at completion of projectI have listed in our data base [redacted] ***, Chandler, AZ 85224, please verify the address? The insurance provider typically sends a copy of what you are invoiced and what they compensated for alsoWe originally billed your carrier $2,116.66, we agreed to $1,This is what the carrier paid you and what you were most recently were sentWe also tried contacting you numerous times by phoneOur records indicate a phone number was switched since thenRegarding specifics in invoicing, we do apologize for the typos and resulting confusion with with inspections on and and service call; however, these errors had no consequences on the billingIf you review the charges, you will notice you are billed for a business hour service charge and business hour rates on and Only the attached notes are wrong and should state “PM,” rather than “AM.” The only after hour charge on the entire invoice is for an inspection on Sat5/If you review line item # for the inspections in question, the attached note reads, “Inspected loss on @ 1:AM and @10:AMIt should read @ 1:PM , the actual rate is accurateThe 12th is a Tuesday and the 13th is a Wednesday, both are billed at business hour ratesRegarding charges, that’s not the caseWe did not make up pricing; however, the estimating software did add whats referred to as a labor minimum as the threshold kicked in after content manipulation in the bedroom was removedI have included a YouTube video link describing how the estimating platform Xactimate uses labor minimumsWhen the $was removed in the Bedroom for contents manipulation it auto triggered a labor minimum listed as general labor in the amount of $This was automatically generated by the software as the resulting task such as applying disinfectant, removal of trim, lifting carpet, and pad removal total $which is below a thresholdFor example, if you needed $in work done at your home, you would have a hard time finding a business to do it as the cost of responding to perform minimal work would exceed the workThe video link below by [redacted] , the Xactimate Assistant Vice President of Pricing Data Services, explains this point in more depth [redacted] After watching the video and understanding what happened, I respectfully ask that you stop with the allegations of falsifying and making up chargesWe simply overlooked the labor minimum which is easy

MrD***,Regarding the white out on our “Insured’s Authorization to Pay Account,” this area reads,“I have authorized the repair of the damage to my property and/ or replacement of my property made by an occurrence on 1-10- (White out occurs here)“Although not a wise decision to place white
out on a contract, I think it was something innocentCustomer’s often inquire about which lines to place the date,month, and year on, when there are two lines separated by a periodOften times we have customers sign the most important sections and have the adminstaff fill out the balance which is repeated throughout the paper workIt would appearthat the “ “ fooled our own staffThe only information whited out is a dateThis same date information is located on the two separate work authorizations you also signedPrior to having the forms scanned in, our staff usually fills in any missing information, I suspect this was the caseYou can see on the form in question two distinct hand-writingsI apologize for the confusion.Its time we delete the second line following the period and simplify it.Regarding payment, time line, and refusal to shareIts really more about negotiating the value of the invoice than anything elseWe are ready to put this behind us and apologize for your inconvenienceWe reached out to your carrier this week and spoke with a team member as your adjuster was not available on 8-23- The team member mentioned requested revisions she saw in the notesThose request were made the same day and submittedYour adjuster called back today 8-26- and made some additional request, those request were accommodated and re-submittedI delayed our response hoping I could inform you the claim has been settled; however, that may not occur until MondayYour adjuster’s voice mail indicates she is working the storms.MrD***, we are working to settle this claim and move forward.Sincerely,AZ Flood Squad

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.It is a shame that I had to take this kind of action against AZ Flood Squad to get someone to take noticeAt this point, the adjustor has made the payment and I have receive a paid in full statement from AZ Flood Squad, which should end any dispute
Regards,
Michael D***

I can only see one part of the part response, so I can't speak to the second partI have had no change of number and it took you a year to send me a billThe explanation that "ok we charged you wrong for some things so we'll take those charges off, but you're still going to pay the same amount total? seems dubious at bestI called the office 2x and they knew nothing about this, so I'm forced to continue through hereIf you made up charges, removed them, and are still charging the same amount, that seems dishonest, especially when you sent me an undetailed bill year after the work was completedIt seems like you're just putting stuff on there to get to the total you wantThat's my concern, and it's one the business has ignored until I submitted it through this forum

Good Evening,    Regarding the complaint # [redacted], the balance due is true and correct, and the client is asserting a refusal to pay the full amount due. Partial mitigation was performed in August of 2015, and client has not issued any payment at this...

time.   Kindly,  [redacted]

Part 1, [redacted] response: Thursday, December 15, 2016Good Afternoon Sir, An invoice was sent out at completion of project. I have listed in our data base [redacted], Chandler, AZ 85224, please verify the address? The insurance provider typically sends a copy of what you are...

invoiced and what they compensated for also. We originally billed your carrier $2,116.66, we agreed to $1,996.94. This is what the carrier paid you and what you were most recently were sent. We also tried contacting you numerous times by phone. Our records indicate a phone number was switched since then. Regarding specifics in invoicing, we do apologize for the typos and resulting confusion with with inspections on 5.12 and 5.13 and service call; however, these errors had no consequences on the billing. If you review the charges, you will notice you are billed for a business hour service charge and business hour rates on 5.12 and 5.13. Only the attached notes are wrong and should state “PM,” rather than “AM.” The only after hour charge on the entire invoice is for an inspection on Sat. 5/16. If you review line item # 2 for the inspections in question, the attached note reads, “Inspected loss on 5.12 @ 1:58 AM and 5.13 @10:25 AM. It should read … 5.12 @ 1:58 PM …, the actual rate is accurate. The 12th is a Tuesday and the 13th  is a Wednesday, both are billed at business hour rates. Regarding false charges, that’s not the case. We did not make up pricing; however, the estimating software did add whats referred to as a labor minimum as the threshold kicked in after content manipulation in the bedroom was removed. I have included a YouTube video link describing how the estimating platform Xactimate uses labor minimums. When the $23.11 was removed in the Bedroom for contents manipulation it auto triggered a labor minimum listed as general labor in the amount of $50.87. This was automatically generated by the software as the resulting task such as applying disinfectant, removal of trim, lifting carpet, and pad removal total $37.62 which is below a threshold. For example, if you needed $37.62 in work done at your home, you would have a hard time finding a business to do it as the cost of responding to perform minimal work would exceed the work. The video link below by [redacted], the Xactimate Assistant Vice President of Pricing Data Services, explains this point in more depth. [redacted]After watching the video and understanding what happened, I respectfully ask that you stop with the allegations of falsifying and making up charges. We simply overlooked the labor minimum which is easy

I have attached part 1 and the revised invoice.  Please review, AZ Flood Squad