The customer was upside down in his Chevrolet Malibu by $6,In order to get him into a truck there had to be room to absorb his negative equityAt the time with our current inventory, that was the only truck that had the ability to absorb the negative equityWe made 0$ on the customer because we wanted to help get him into a truck and unburden him from the negative equityWe sold the truck for $below NADA RetailAs far as the mechanical issues, it is a used vehicle and things can go wrong at anytimeWe were notified of these issues after the complaint was madeWe made the necessary repairs and we paid the mechanical billThings have been resolved
Dear Revdex.com, I would like to formally request that you re-open my complaint (# [redacted] ) with the Revdex.com against MrAuto, because I did not have a chance to respond to their assertions, due to work burden (work + on-call time) I would like for you to take the following into account: One To address my request for prompt follow-upMrAuto has a history of poor response timeOver the past three months MrAuto had developed a pattern of poor follow-through and left many calls and requests unansweredFrom the day after we purchased the car, we called them regularly over three weeks trying to get the car in and would not receive phone calls backWe would finally have to drive to the office in order to get any kind of a responseThis occurred repeatedly with multiple issues that came up i.erelated to the initial work for the transmission flush, the work for the timing belt, and our concerns regarding the antifreezeIt is important to mention we were dealing with Jason (a different man than the respondent to our claim) and DanielThis is why I pressed them the night that I called about the head gasketI did not expect a phone call back because that had been our experience through multiple similar encounters in the past TwoRegarding the claim that this is frivolous and that MrAuto holds no culpability, I would urge the reader to consider the fact that the entire staff was fired not one month after this transactionThis includes the mechanic who evaluated in our car (and purportedly checked the head gasket) and the sales people who sold us our carThe entire staff! If just the mechanic were fired, I would suspect this might be related to a competency or timeliness issueIf just the sales staff were let go, then I would inquire whether it might be related to poor sales figuresI am not privy to the details of the restructuring, but the fact that the entire team was summarily fired would suggest something more widespread - that this was a response to a systemic concern regarding competency, integrity and ethics Number threeThe antifreeze loss was present at the same rate of loss from the first day we purchased the carVolvos have a digital readout that tells us to pull over safely and refill the antifreeze immediately when it becomes lowThat first alarm occurred the day after we purchased the car [redacted] took the car in and spoke with Daniel at length about itHe reassured her that he was going to check with the mechanic, that it was no big deal and to just to keep the antifreeze topped off meanwhile, with half-and-half water and antifreeze [redacted] even spoke with the owner of Mr Auto about the concernShe mentioned how inefficient the staff wereThe owner said "inefficient is the right word for them." Number four [redacted] continued to drive the car in town only based on recommendations from two authority figures: Daniel at MrAuto and the mechanic at Hurleys brothersThey both indicated that she could safely drive the car in town as long as she topped off the antifreeze while waiting to follow up and clarify the diagnosisShe did so until she had a road trip planned which is what brought the car into Bob's for evaluation and the final diagnosis Volvos provide digital warnings of any issuesFor example, when the antifreeze level is low, the dashboard flashes repeatedly the words, "Coolant lowStop engine safely." [redacted] carried a bottle of Volvo antifreeze with her, and we are both certain that the antifreeze was topped off appropriately and that the engine did not overheat while it was in our possession In-town driving usually involves to minute stop and go traffic trips which are unlikely to cause overheating anyway, especially during fall and winterWe take care of our carsOur last Honda Odyssey that we traded for this Volvo had 216,miles on it and worked quite well still [redacted] had just taken our old car on a cross-country road trip to the west coastWe take care of our cars: we change the oil, we take our cars in for maintenance, and we expect them to lastDoesn't seem strange that The Volvo was losing antifreeze from day one after purchase? Doesn't it seem strange that after decades of careful maintenance suddenly would slip our minds to take care of this our newest and nicest car? Honestly, doesn't it seem fishy that a brand-new car would have such a major issue immediately after purchase – and then the purchaser is blamed for the issue? After hearing the aforementioned, would you buy a car from this car shop? If you think about the details Two sales people and a mechanic fired right after the sale And working the timing belt into the sale after checking with the mechanic then claiming ignorance that this $project did not need to be doneantifreeze disappearing since the moment of sale And again five or six similar complaints like mine has been admitted by Jason Would you do business with these people? Number fiveIf MrAuto decides that they do not want to make any kind of a gesture to make this situation right, then I would simply request that our complaint be represented in their Revdex.com ratingThis way other concerned consumers could read about our experience and make an informed decision about this company If, on the other hand, MrAuto has reformed, and if our issues were related to three unethical employees who have been fired and no longer work there, then I would suggest that they reach out to us and try to make this right We are reasonable people Sincerely, ***
Complaint: [redacted] I am rejecting this response because: The business didn’t offer to trade anythingThe gentleman that we talked to told us too bad you singed the paperwork, your problem nowThey didn’t offer to make things rightThey were rude on the phone and gave us no choice or options Sincerely, [redacted]
The issues with the truck were resolved with the due billWe did give the customer the advantage of taking the vehicle to their choice of mechanic prior to purchase and the customer declinedWe made every effort beyond our responsibility to fix the things that happened to the customers truck AFTER the sale out of goodwillWe are under new management and due to the employees no longer employed this is all the info that we have access toWe did everything we were contractually obligated to do
The customer was upside down in his Chevrolet Malibu by $6,In order to get him into a truck there had to be room to absorb his negative equityAt the time with our current inventory, that was the only truck that had the ability to absorb the negative equityWe made 0$ on the customer because we wanted to help get him into a truck and unburden him from the negative equityWe sold the truck for $below NADA RetailAs far as the mechanical issues, it is a used vehicle and things can go wrong at anytimeWe were notified of these issues after the complaint was madeWe made the necessary repairs and we paid the mechanical billThings have been resolved
Dear Revdex.com, I would like to formally request that you re-open my complaint (# [redacted] ) with the Revdex.com against MrAuto, because I did not have a chance to respond to their assertions, due to work burden (work + on-call time) I would like for you to take the following into account: One To address my request for prompt follow-upMrAuto has a history of poor response timeOver the past three months MrAuto had developed a pattern of poor follow-through and left many calls and requests unansweredFrom the day after we purchased the car, we called them regularly over three weeks trying to get the car in and would not receive phone calls backWe would finally have to drive to the office in order to get any kind of a responseThis occurred repeatedly with multiple issues that came up i.erelated to the initial work for the transmission flush, the work for the timing belt, and our concerns regarding the antifreezeIt is important to mention we were dealing with Jason (a different man than the respondent to our claim) and DanielThis is why I pressed them the night that I called about the head gasketI did not expect a phone call back because that had been our experience through multiple similar encounters in the past TwoRegarding the claim that this is frivolous and that MrAuto holds no culpability, I would urge the reader to consider the fact that the entire staff was fired not one month after this transactionThis includes the mechanic who evaluated in our car (and purportedly checked the head gasket) and the sales people who sold us our carThe entire staff! If just the mechanic were fired, I would suspect this might be related to a competency or timeliness issueIf just the sales staff were let go, then I would inquire whether it might be related to poor sales figuresI am not privy to the details of the restructuring, but the fact that the entire team was summarily fired would suggest something more widespread - that this was a response to a systemic concern regarding competency, integrity and ethics Number threeThe antifreeze loss was present at the same rate of loss from the first day we purchased the carVolvos have a digital readout that tells us to pull over safely and refill the antifreeze immediately when it becomes lowThat first alarm occurred the day after we purchased the car [redacted] took the car in and spoke with Daniel at length about itHe reassured her that he was going to check with the mechanic, that it was no big deal and to just to keep the antifreeze topped off meanwhile, with half-and-half water and antifreeze [redacted] even spoke with the owner of Mr Auto about the concernShe mentioned how inefficient the staff wereThe owner said "inefficient is the right word for them." Number four [redacted] continued to drive the car in town only based on recommendations from two authority figures: Daniel at MrAuto and the mechanic at Hurleys brothersThey both indicated that she could safely drive the car in town as long as she topped off the antifreeze while waiting to follow up and clarify the diagnosisShe did so until she had a road trip planned which is what brought the car into Bob's for evaluation and the final diagnosis Volvos provide digital warnings of any issuesFor example, when the antifreeze level is low, the dashboard flashes repeatedly the words, "Coolant lowStop engine safely." [redacted] carried a bottle of Volvo antifreeze with her, and we are both certain that the antifreeze was topped off appropriately and that the engine did not overheat while it was in our possession In-town driving usually involves to minute stop and go traffic trips which are unlikely to cause overheating anyway, especially during fall and winterWe take care of our carsOur last Honda Odyssey that we traded for this Volvo had 216,miles on it and worked quite well still [redacted] had just taken our old car on a cross-country road trip to the west coastWe take care of our cars: we change the oil, we take our cars in for maintenance, and we expect them to lastDoesn't seem strange that The Volvo was losing antifreeze from day one after purchase? Doesn't it seem strange that after decades of careful maintenance suddenly would slip our minds to take care of this our newest and nicest car? Honestly, doesn't it seem fishy that a brand-new car would have such a major issue immediately after purchase – and then the purchaser is blamed for the issue? After hearing the aforementioned, would you buy a car from this car shop? If you think about the details Two sales people and a mechanic fired right after the sale And working the timing belt into the sale after checking with the mechanic then claiming ignorance that this $project did not need to be doneantifreeze disappearing since the moment of sale And again five or six similar complaints like mine has been admitted by Jason Would you do business with these people? Number fiveIf MrAuto decides that they do not want to make any kind of a gesture to make this situation right, then I would simply request that our complaint be represented in their Revdex.com ratingThis way other concerned consumers could read about our experience and make an informed decision about this company If, on the other hand, MrAuto has reformed, and if our issues were related to three unethical employees who have been fired and no longer work there, then I would suggest that they reach out to us and try to make this right We are reasonable people Sincerely, ***
Complaint: [redacted] I am rejecting this response because: The business didn’t offer to trade anythingThe gentleman that we talked to told us too bad you singed the paperwork, your problem nowThey didn’t offer to make things rightThey were rude on the phone and gave us no choice or options Sincerely, [redacted]
The issues with the truck were resolved with the due billWe did give the customer the advantage of taking the vehicle to their choice of mechanic prior to purchase and the customer declinedWe made every effort beyond our responsibility to fix the things that happened to the customers truck AFTER the sale out of goodwillWe are under new management and due to the employees no longer employed this is all the info that we have access toWe did everything we were contractually obligated to do