Mr. Auto Electric Specialties

THIS VEHICLE WAS TOWED IN FOR NOT CHARGING THE BATTERYI TOLD THE CUSTOMER THE PARTS FOR *** *** *** AND *** ARE EXPENSIVE .ALSO I HAD PROBLEMS WITH AFTER MARKET PARTS ON THESE CARCHECKED THE VEHICLE AFTER CHARGING THE BATTERY AND FOUND THE ALTERNATOR DEFECTIVE RECOMMENDED
THE ALTERNATOR TO BE REPLACED , HE BROUGHT HIS ALTERNATOR IT DID NOT WORK SO I GOT THE ALTER WHICH FIXED THE PROBLEMAS I HAD ORDERED THE PART LATE ON HIS APPROVAL SO I HAD TO KEEP THE CAR TIL I GET THE PARTSWHICH HE HAD AGREED TOSO I DID NOT SEE WHAT MADE THE OWNER OF THE CAR UNHAPPYWE DONT REBUILD THE ALTERNATORSBUT IF THIS MADE THE CUSTOMER UN HAPPY I AM SORRY. THANKS

I would like an apology for the way I was treated when I went into the shop to tell them about not authorizing parts, and I still believe the shop should go to the cheaper stores to get parts, I still believe the labor is still too high. So pursue what you are able too, but it
is not good for them to put parts on that you did not authorize and offering as a refund. bad bad

Review: Complaint for unprofessional service and excessive repair costs, rendering the customer liable to pay to avoid further charges.

I took a 1987 Oldsmobile Ninety Eight to have wires soldered. I was informed of the cost for install would be $160 for which I was asked to pay up front, as a deposit. When I only had $120 at the time, that was accepted. At the time of pickup, there was an additional $30 charged for material and $95 for a diagnostic check that led to adding only a fuse for which the car was equipped with. I had no problem paying the $160.00 but feel the additional $125.00 was excessive and unwarranted.Desired Settlement: When picking up the vehicle, I requested a reduction in the cost. When that was refused, I wanted to leave the car but was told there would be additional fees for storage if the vehicle was left. This deemed the vehicle "hostage" until the excessive amount was paid.

Business

Response:

Initial Business Response

The customer had brought the vehicle to the shop to instal the wiring pigtail for the ignition maduale which had been already cut. The original estimate which I gave to the customer was $160.00 wiring repair cost and material of $30.00. I also gave the estimate of additional $95.00 to do further diagnosis if the vehicle would not start; for which the customer agreed and signed on the work order. This additional estimate was added at the time when the vehicle was dropped off. (towed in). His mechanic had already had the wires wrapped and could not get the vehicle started. By seeing the type of work and talking to the customer I knew that the shop had to do additional diagnosis in order to get the vehicle started. I had noticed that the customer had also replaced the crankshaft position sensor. When I asked about it he said that HIS MECHANIC did the work. It also came with the drive belt off and for which I did not charge any labor; nor did I charge him to charge the car battery.

*attached is the work order from the shop which the customer received.

*NOTE the cost on the repair is below the estimated cost to the customer on the ROXXXXXX

Manager [redacted]