Mr. Auto Inc

My name is Luke, I have baught two cars from mrauto and have a friend who baught a car through themThey are a small family owned delor and I wish there were more like itThey all are really friendly and care about there customers.They spent time and didnt rush me on my decision.They helped me in any way they couldIt was a great and fun car buying experinceI would recoment mr auto to anyone

To whom it may concern:
So the first time this customer came in with the problem of no spare and no jack we gave them a jack and spare tire. The second time the customer came in complaining about the wipers so we bought new wipers for their vehicle. Granted the vehicle was sold as/is without...

a warranty we still bought the parts they requested although we did not have to at all since they signed the as/is no warranty form. The thing with [redacted] removing a screw for $50 is a choice the customer made. We buy our vehicles at car auctions and if a screw was placed somewhere by a previous owner we did not have any knowledge of that. But it was the customers choice to pay [redacted] to remove the screw for $50. The parts that make noise that still actually work just fine such as the heater is common with any 13 year old vehicle. If you want to nit pick at a used car anyone can say replace this or replace that because it's not working like it used to 13 years ago when the car was brand new. That's why it is a used car not a brand new car that they purchased for $4000. Which also was $400 below the retail value of the car when the customer bought it so they did not pay full retail or any dealer and handling fees when they purchased the car. Meaning that they did get a good deal on a good reliable car. The vehicle is still worth that so if the customer doesn't like the car then craigslist is a great place to sell it and make all of the money back. A minor oil leak is something that wasn't brought up once by the customer because the leak probably started after they drove the car for thousands of miles. Again it's a used vehicle one minor oil leak is something any normal person would expect from a 13 year old car. They came complaining about the car having bad struts when the only thing going on was snow packed up in the strut causing it to make a noise. Saying that we were rude and had bad customer service when we bought parts after the purchase for the customer is actually not true either. As a matter of fact the customers girlfriend came into our office yelling at us multiple times and we still bought parts for them. Most dealers would have said you bought the car as/is and it's your problem now. But we didn't do that we tried to help and paid for the parts. This is also the first complaint in 4 years that has been filed to Revdex.com towards this business so if we do such bad business then how come no one else is complaining besides one customer who we tried to help even though they were rude. We have sold nearly a thousand cars in that time and this is the only complaint. Its because we do good business and sell good cars. Just like the one we sold to this customer that has no major issues what so ever just a few minor things like any 13 year old vehicle and has a great running engine/transmission.