Mr. Auto

The customer was never denied a test drive, the gentleman was sitting in the office while his daughter and grandson checked the car without asking to take it for a test drive on the roadIn fact we encourage road test drive before making a decision to purchase, we also don't mind if the customer have the car checked by their own personal mechanic before the purchaseWe replaced the battery because that was the only thing we were aware that the car needsEven though we sell cars AS IS, and Mr [redacted] declined to purchase a service warranty from a third party company at the time of the sale, when Mr [redacted] called about concerns that he had about the car; we offered him to bring the car back to be inspected by one of the service mechanics that we work with to identify the issues and try to work with him as much as we canHe refused and asked for a full refund, which simply we can't doWe are willing to work with the customer after the sale, even though all sales are AS IS ( please see attachment, AS IS document signed by Mr [redacted] )He also stated that his grandson drove the car for miles with no problem, which shows that there was no way for us to know if the car has issues as Mr [redacted] claimsHe also claims that the owner of the lot / [redacted] stated that car was in good condition, in which the owner of the lot was not present that day and never met Mr [redacted] ! We are still offering Mr [redacted] to bring the car for inspection by one of the mechanics that we do business with and see what we can help him withHe claims that he took the car to the scrap yard, at the time of the complain, Mr [redacted] had not received the title for the car yet! so we don't understand how could he send a car to the scrap yard without a title!

To whom it may concern: So the first time this customer came in with the problem of no spare and no jack we gave them a jack and spare tireThe second time the customer came in complaining about the wipers so we bought new wipers for their vehicleGranted the vehicle was sold as/is without a warranty we still bought the parts they requested although we did not have to at all since they signed the as/is no warranty formThe thing with [redacted] removing a screw for $is a choice the customer madeWe buy our vehicles at car auctions and if a screw was placed somewhere by a previous owner we did not have any knowledge of thatBut it was the customers choice to pay [redacted] to remove the screw for $The parts that make noise that still actually work just fine such as the heater is common with any year old vehicleIf you want to nit pick at a used car anyone can say replace this or replace that because it's not working like it used to years ago when the car was brand newThat's why it is a used car not a brand new car that they purchased for $Which also was $below the retail value of the car when the customer bought it so they did not pay full retail or any dealer and handling fees when they purchased the carMeaning that they did get a good deal on a good reliable carThe vehicle is still worth that so if the customer doesn't like the car then craigslist is a great place to sell it and make all of the money backA minor oil leak is something that wasn't brought up once by the customer because the leak probably started after they drove the car for thousands of milesAgain it's a used vehicle one minor oil leak is something any person would expect from a year old carThey came complaining about the car having bad struts when the only thing going on was snow packed up in the strut causing it to make a noiseSaying that we were rude and had bad customer service when we bought parts after the purchase for the customer is actually not true eitherAs a matter of fact the customers girlfriend came into our office yelling at us multiple times and we still bought parts for themMost dealers would have said you bought the car as/is and it's your problem nowBut we didn't do that we tried to help and paid for the partsThis is also the first complaint in years that has been filed to Revdex.com towards this business so if we do such bad business then how come no one else is complaining besides one customer who we tried to help even though they were rudeWe have sold nearly a thousand cars in that time and this is the only complaintIts because we do good business and sell good carsJust like the one we sold to this customer that has no major issues what so ever just a few minor things like any year old vehicle and has a great running engine/transmission

I purchased a Ford ffrom MrAuto and have had no complaints or problemsTheir service was prompt and even got a spare key made for me at time of purchase

To Whom It May Concern
Complain ID: ***
Customer's Name: *** ***
Date: 08/05/
I would like to start by telling the whole story since it started on 05/19/2014, the customer came in test drove few cars and agreed on purchasing the
*** *** we got to signing the contract and the customer has signed Buyers Guide which is what we agreed onWe offered the customer the purchase of service contract warranty on the vehicle and the customer refused stating that the car drove too well and it won't be needed, the customer went his way and we heard back from the customer on 07/28/which is Days after purchasing the vehicle stating the brakes were making noise and the starter has been acting up and giving them hard time to start the vehicle up so even that the vehicle was purchased and we weren't supposed to be responsible for any mechanical problem after Days of driving the vehicle on the road we nicely responded back to the customer and asked him to bring the car back to the mechanic shop we deal with on 07/29/to diagnose the problem after couple of hours the mechanic stated that the vehicle needed a new starter we ordered the starter and ATTACHED is a copy of the part bill from brand new from *** *** *** and took care of the labor cost and the customer tried to have us to include the brake job to be done under our expense but at this point we told the customer we will only be responsible for the starter since the brake job is maintenance issue that the
customer can take care of personally the customer left and as we stated before the vehicle was purchased no warranty but even so it's a part of our customer service to make sure our customers are completely satisfied before and after the purchases
If you have any questions please feel free to contact our office number
Thank you!
***
*** ***

I have bought a vehicle from this dealership in December of and I drove for months with no issues what so ever and I went back to them sold it to them for cash moneyAnd here I am just bought the second vehicle from them and extremely satisfied with itI strongly recommend deal with these people .They keep their word

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
AS IS is a bad statement.This car was unsafe to drive and the sales person knew that.If some would have been killed driving this home they would be facing more then this.The company should be fined or shut down.If some type of settlement can not be reached then I will consider other legal means.However I would like this complaint put on this dealers record

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
When we test drove the car (the ONLY one we drove) I was worried about the high mileage and was assured "If anything goes wrong in days we will take care of it"Under that understanding we did not purchase an extended warrantyThe grinding noise was mentioned and we were told it was because the car had been sitting*** the salesperson stated that "For everything there is a guy." We contacted the dealer late within the day time frame because we had been out of townThe *** in question had been garaged during this time and had NOT 'been on the road'The dealer stated the brake issues is from 'routine wear', and yet his own mechanic described the maladies as pre-existing, including the rear calipers being so far gone they have frozen, causing the grinding noiseWhen I went back and confronted *** at the lot, he said: "What are you going to do about it"His entire argument is base on '...not wanting to lose money...' and that it is routine maintenance, yet it was identified and dismissed before the purchase and confirmed by his mechanicWhen we purchased, it was near closing time and the pressure was on to take deliveryNow that they have our money, they are not doing as promisedAll that we are asking for is that the dealer do as promised and make good on the repair that will make the car driveable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The business did not encourage a road test at the time the vehicle was purchased; I was told the business did not like the vehicle being taken off the lot. In order to have the vehicle inspected the salesperson stated I had to make the full payment for the vehicle; once the payment was made he had no objection to me taking the vehicle for an inspection by my mechanic. He told me that should any mechanical problems to bring the car back and something would be worked out. It was my understanding that this meant the dealership would make the repairs. I took the vehicle to my mechanic and was told it would cost more to fix the vehicle than to purchase the vehicle, it would cost @2,500.00 - $3,000.00 to fix. I called the dealership as soon as I got the word back from my mechanic and spoke with the sales person regarding the mechanical problems. The sales person told me that there was nothing he could do since the vehicle was sold as is.  Although I knew the vehicle was purchased as-in, the salesperson and myself entered into a verbal contract that reached beyond the terms and conditions of the As-Is Warranty. I expect the business to honor the verbal contract it entered into with me. Due to the business’ failure to honor its verbal contract I was forced to scrape the vehicle due to the multiple mechanical problems that made it unsafe. If I had been permitted to have the vehicle inspected prior to making any payment I would never have purchased the vehicle. The salesperson deceived me and I believe I am entitled to a full refund due to the deceptive practice employed by the salesperson.
Regards,
[redacted]

The customer was never denied a test drive, the gentleman was sitting in the office while his daughter and grandson checked the car without asking to take it for a test drive on...

the road. In fact we encourage road test drive before making a decision to purchase, we also don't mind if the customer have the car checked by their own personal mechanic before the purchase. We replaced the battery because that was the only thing we were aware that the car needs.
Even though we sell cars AS IS, and Mr [redacted] declined to purchase a service warranty from a third party company at the time of the sale,  when Mr. [redacted] called about concerns that he had about the car; we offered him to bring the car back to be inspected by one of the service mechanics that we work with to identify the issues and try to work with him as much as we can. He refused and asked for a full refund, which simply we can't do. We are willing to work with the customer after the sale, even though all sales are AS IS ( please see attachment,  AS IS document signed by Mr. [redacted]).
He also stated that his grandson drove the car for 40 miles with no problem, which shows that there was no way for us to know if the car has issues as Mr. [redacted] claims.
He also claims that the owner of the lot /[redacted] stated that car was in good condition, in which the owner of the lot was not present that day and never met Mr. [redacted]!
We are still offering Mr. [redacted] to bring the car for inspection by one of the mechanics that we do business with and see what we can help him with. He claims that he took the car to the scrap yard, at the time of the complain, Mr. [redacted] had not received the title for the car yet! so we don't understand how could he send a car to the scrap yard without a title!

Tell us why here...
Revdex.com
Compliant # [redacted]
we have reviewd the response made by the purchaser , For your reference Details of the offer as stated below :

We are doing Business for the past 14 Years and never Declined a customer from test driving any vehicle and what ever was stated by Mr [redacted] wasnt true , Because the car was droven by his family member but not him , and we never asked customers for $$$ to let them drive test our cars .
When they finished their test drive , his daughter decided that is the car they been looking , and the complain about it was the battery needed to be replaced .
We Offered the customer to purchase a 3 months power train warranty for 199.00 $ , But he declined the offer and signed the AS-IS NO WARRANTY

When the Customer called the dealer few days after the purchase , he was asked by the employee if he chosed the option with or without the warranty & Mr [redacted] stated that he didnt purchase any service contarct or warranty

We know that the Customer had full knowledge that the car was AS - IS DEAL & we think that all what he said was made up ( I was told , I was told ) and all business deals are made with documents not verbal agreements like what he mentioned , also The Dealer isnt responsible for MissUsing the cars after the Purchase Date .

Mr Auto
[redacted]
text-align: center;">To Whom It May Concern
Complain ID: [redacted]
Customer's Name: [redacted]
I am replying back to you with what exactly has happened between the customer and us, the customer submitted a financing application online to finance a 2005 [redacted] on 02/12/2014 with $1500 Down Payment we got her an approval and called her back informed her with the news and she said she will be in asap to check the car out and finalize the deal the customer never showed up and we had to sell the car since the customer refused to put a deposit to hold the vehicle with according to our policy. On 03/03/2014 the customer had submitted a second application on the 2008 [redacted] we as well got her a good approval and called her back to inform her with the news , the next day [redacted] the customer's daughter had showed up to test drive the vehicle and she did test drive it and was very happy with the condition of the vehicle however she had couple of comments about the car and wanted us to take care of it we did send the car to the mechanic got the brakes fixed as she requested we did that without even holding a deposit or having any type of commitment from the customer on buying the vehicle but we work on making our customer satisfied a way or another, we called the customer to inform her that the work she requested on the vehicle to be done was completed , the customer's daughter showed up the next day checked the car out and was fully satisfied so we started talking about the deal the customer's daughter stated that at the mean time she didn't have the down payment that she listed on the application of $1500 in full she only had $250 from that so we both agreed that we keep the $250 as a deposit and hold the car for her till she is ready with the rest of the down payment so we can complete the deal and she picks the car up the customer called a week after that and made a payment of $250 as a part of the down payment . Even that our policy states the deposit is to hold the car only for 7 days we have waited for the customer from 03/05/2014 till the day she came in on 03/21/2014 to complete the purchase and it was the first time we meet [redacted] which is the customer that actually had originally put the application in we collected all the paper work needed to complete the financing process and the customer stated that she only have $370 we told them as a courtesy even that this deal has been waiting and waiting and it's against our policy we would work with them if they put a full $1000 to pick up the car and the rest will be listed on the contract as a deferred down payment and according to the financing company policy we can't list more than $500 as deferred down payment and we listed that on the contract as of two payment and we let the customer choose the dates that she will be able to finish her down payment and that was a payment of $250 on 04104/2014 and a payment of S250 on 04/11/2014 , the customer was insisting on picking the vehicle that day and we have already told her we can't defer more than $500 and she was short $130 to complete the $100 to complete the down payment they started making phone calls and collecting change from their car cup holders at the end she was still short $50 the general manager got involved and said to get the deal going here is the $50 short and he reached out of his pocket handed to the customer so she can put the full $1000 to pick up the car in the same day we finalized the deal and the customer left their way and as always we state to the customer the financing company verifications takes a week if everything goes well with the bank we will have the memo title for the vehicle ready within 10 days at most from the purchase date and it will be ready for pick up and we have the option of mailing it out under the customer's request she stated clearly that she will pick it up when its ready on the date she comes in for the first payment of the rest of the down payment , the customer called on the due date of the first portion of the rest of the down payment and apologized that she will be late we accepted that and we waited couple of days till she made the first payment of S250 as well as the second portion she was also late on making the second payment of $250 we could of just canceled the deal over a lot of incidents that happened but the customer and her daughter as they stated were in a need of the car and we helped them more than one time even that we didn't have to. There was never any kind of issues on the car that we were responsible for and listed on the contract as the customer stated at all. The customer called two weeks from buying the car stating that there is a dash light came on for the traction control system and it's a safety issue we asked the customer to bring the car back so we can take it to the mechanic we deal with to fix the issue and we did, it may took the mechanic few days to get to it and fix it but since it's a safety issue we made sure its fixed. 30 days passes by on the customer leaving our car lot with the vehicle and she calls asking about her title we told her the title has been ready since 03/31/2014 according to the transfer date on the title which is exactly 10 days from the day she purchased the vehicle. The customer came in and picked up the title at the last minute right before her temporary tag expires two days after that the customer called complaining that the car has an issue and it keeps shutting off we informed the customer she has the option of taking the car to her mechanic or she can bring it back and our mechanic take a look at it for her when the customer brought the car to the mechanic it required what's called a relay switch at this point we told the customer we are not responsible for any fixing any more we have already done more than what we were supposed to do even that she has signed AS IS , No Warranty . The customer dealt with the mechanic from there, on our side we weren't involved, but after she spoke with the mechanic she returned back to us asking us to take responsibility because she stated the mechanic can't diagnose the problem in the car at some point so we offered her to take her to the [redacted] dealership to their service department they offer diagnose to the problem for $99 by putting the car on a machine that tell them what's the exact problem and we offered her that we will pay that part for her so she can know what's the problem with the car then she can take it a mechanic that charges lower labor per hour so fixing the problem doesn't be as expensive as it will be at the dealership , we gave our hand to this specific customer more than one time with all what we can to help her from holding the vehicle to buying the vehicle even after the purchase and we were still helping and on our behalf we think it's unfair for someone not to be even thankful for all what we have done even that we don't have to.
Thank you?