Complaint: [redacted] I am rejecting this response because: When we purchased the pool we were told [redacted] would be installing our pool and provided his contact informationWe were not offered a list of available sub-contractors***'s work is Mr B's responsibility as it is THEIR subcontractorFurthermore, the store manager told us at the time of we had any issues with [redacted] to "give him a call [redacted] will see its us calling and get to it"As a consumer- I will admit I should read the fine printHowever, [redacted] is presented to the customer as Mr B's installerNot an independent contractorIf that were the case I would not have waited so long for the pool to be installedI would have found an independent contractor that could get the job done quickly and correctlyI do not feel this complaint should be removed from the Revdex.com site as it is a good warning for any and all consumers purchasing a pool here about the difficulty of getting a resolutionThis complaint was filed while I had a sinking pool and safety hazard standing in my backyard and the owner who advised he would call me back - went out of town for several daysI spoke to both your store manager and a salesperson prior to filing this complaint and advised I would be doing so as I was receiving no communicationI did not receive a call until the following day in regards to resolving the matterHe offered the refund and we accepted but it does not change what we went through to get to this pointWe are still dealing with Mr Bs subcontractor to get the refund they promised us for the botched installationIn the interim we had to pay another pool installer to come and correct the gross negligence of their subcontractorI will agree to close the complaint once we have received the installation refund that [redacted] has promised usPlease let me know if you have any further concerns Sincerely, [redacted]
see attached
Complaint: [redacted] I am rejecting this response because: When we purchased the pool we were told [redacted] would be installing our pool and provided his contact informationWe were not offered a list of available sub-contractors***'s work is Mr B's responsibility as it is THEIR subcontractorFurthermore, the store manager told us at the time of we had any issues with [redacted] to "give him a call [redacted] will see its us calling and get to it"As a consumer- I will admit I should read the fine printHowever, [redacted] is presented to the customer as Mr B's installerNot an independent contractorIf that were the case I would not have waited so long for the pool to be installedI would have found an independent contractor that could get the job done quickly and correctlyI do not feel this complaint should be removed from the Revdex.com site as it is a good warning for any and all consumers purchasing a pool here about the difficulty of getting a resolutionThis complaint was filed while I had a sinking pool and safety hazard standing in my backyard and the owner who advised he would call me back - went out of town for several daysI spoke to both your store manager and a salesperson prior to filing this complaint and advised I would be doing so as I was receiving no communicationI did not receive a call until the following day in regards to resolving the matterHe offered the refund and we accepted but it does not change what we went through to get to this pointWe are still dealing with Mr Bs subcontractor to get the refund they promised us for the botched installationIn the interim we had to pay another pool installer to come and correct the gross negligence of their subcontractorI will agree to close the complaint once we have received the installation refund that [redacted] has promised usPlease let me know if you have any further concerns Sincerely, [redacted]