I made a purchase about approximately one hour after I made the purchase they took the $out of my account already an hour after I made the purchase I cancelled the order it took me nearly a month to get my refund they lied to me and said that the package had already shipped but that was a lie I would not recommend this company at all
I ordered uniforms from French Toast I have multiple complaints about this companyFirst, the items did not arrive in a timely matter as advertised The company advertises on their website and in their order confirmation email that the uniforms take 6-days for embroidery Unfortunately, they then tell you on the phone that it is days for embroidery and that they meant business days (they do not say business days) As a result, my order of July 28th, 2018, did not arrive until August 21, Second, my items came damaged Three shirts had a stain on them They company has thus refused to allow me to return the items Only saying they would exchange them I do not have the ability to wait an additional month for school uniforms The company repeatedly did not allow me to speak to a supervisor They also gave me a UPS tracking number over the phone
On 8/26/18, school uniforms were purchased for my daughter with the embroidery of the school logoDue to the items needing embroidery, the delivery of items was scheduled for weeksOn 9/I received an email stating that my items had been shippedI received my order 9/When I received my order I noticed that every item had been embroidered with an exception of the V-Neck pleated plaid jumperThis item was the last in stock when I placed my orderI contacted the company and informed them of the errorI was told that since the item was no longer in stock, I could send the item back along with the packing slip and state that it needed to be embroideredIt was documented on the account the item needed embroidery and I received a return ship label 9/9/I mailed the jumper along with the packing slip back to the company9/I received an email from the company stating the item had been received and a refund was being processedI immediately called the company to clarify
French Toast advertised a coupon code that was 25% off and free shipping in the USThe exact (and entire)verbiage states, "Use code *** to receive 25% off the site + Free Ground ShippingOffer not valid for daily deal itemsNot valid for previously purchased merchandise, gift certificate, merchandise credit, return merchandise, embroidery services or express shipping(2nd day or overnight)Cannot be combined with other offersGood for purchases made at French ToastFree Shipping for Us customers only."
I placed an order for my son's school uniforms using the code stated above and realized after placing the order that I had been charged $for shippingI emailed them to get the shipping refunded and they told me my order had to be over $so it did not qualify for the free shippingMy order was $Had I known about the $minimum I simply would have purchased an additional itemThat info was not disclosed anywhere on the adIt is advertisingI email
Ordered size shirts on French Toast website --
of sized different asked for an exchange told I could ask for school credit when contact again to return told I need to work with School day to correct 30+ day later
returned a few items and have not received a refund for themMy record shows that that the company received the items on December I have contacted this business four times nowI called twice and have emailed twiceMy Order # is ***The
Tracking number: *** The Items I returned are - 5012X BLUE S L/S OXFORD BLOUSE and 1- 1066G NAVY PLEATED SKIRT
I ordered uniform pants for my daughter and when they arrived they were too small So I sent them in for an exchange using the exchange form in their package Now they are saying that they don’t actually offer exchanges even though they supplied the form They want to charge me a fee for a return, they don’t know when I will get a refund, and I still don’t have the uniform pants I need This has been an ongoing issue with this company and their customer service sucks They tell you someone will contact you regarding your issue but no one ever does
On 5/28/I purchased French Toast uniforms online for $ I called *** on and spoke with Customer Service Representative Leigh at 10:am for approximately minutesI called for assistance regarding the multiple pending charges from French Toast on my checking account ($210.95, $and $ 47)The charge for $had been refunded and I wanted and needed access to the $I was told that it should fall off in a day or two, but I could email customer service my bank statement showing the pending transactionsI emailed customer at 11:am on I received a reply email from Temica Winforming me that I'd have to wait to days depending on my bankI spoke with a bank representative on and 06.04.18, stating that I have to wait for the transaction to post and dispute or wait for the merchant to clear it and the pending transaction falls off It's been a week or business days since my funds have been withheld from me and
I made a purchase about approximately one hour after I made the purchase they took the $out of my account already an hour after I made the purchase I cancelled the order it took me nearly a month to get my refund they lied to me and said that the package had already shipped but that was a lie I would not recommend this company at all
I ordered uniforms from French Toast I have multiple complaints about this companyFirst, the items did not arrive in a timely matter as advertised The company advertises on their website and in their order confirmation email that the uniforms take 6-days for embroidery Unfortunately, they then tell you on the phone that it is days for embroidery and that they meant business days (they do not say business days) As a result, my order of July 28th, 2018, did not arrive until August 21, Second, my items came damaged Three shirts had a stain on them They company has thus refused to allow me to return the items Only saying they would exchange them I do not have the ability to wait an additional month for school uniforms The company repeatedly did not allow me to speak to a supervisor They also gave me a UPS tracking number over the phone
On 8/26/18, school uniforms were purchased for my daughter with the embroidery of the school logoDue to the items needing embroidery, the delivery of items was scheduled for weeksOn 9/I received an email stating that my items had been shippedI received my order 9/When I received my order I noticed that every item had been embroidered with an exception of the V-Neck pleated plaid jumperThis item was the last in stock when I placed my orderI contacted the company and informed them of the errorI was told that since the item was no longer in stock, I could send the item back along with the packing slip and state that it needed to be embroideredIt was documented on the account the item needed embroidery and I received a return ship label 9/9/I mailed the jumper along with the packing slip back to the company9/I received an email from the company stating the item had been received and a refund was being processedI immediately called the company to clarify
Rude customer service and not timely with the orders placed when my order was canceled and receiving my payment
French Toast advertised a coupon code that was 25% off and free shipping in the USThe exact (and entire)verbiage states, "Use code *** to receive 25% off the site + Free Ground ShippingOffer not valid for daily deal itemsNot valid for previously purchased merchandise, gift certificate, merchandise credit, return merchandise, embroidery services or express shipping(2nd day or overnight)Cannot be combined with other offersGood for purchases made at French ToastFree Shipping for Us customers only."
I placed an order for my son's school uniforms using the code stated above and realized after placing the order that I had been charged $for shippingI emailed them to get the shipping refunded and they told me my order had to be over $so it did not qualify for the free shippingMy order was $Had I known about the $minimum I simply would have purchased an additional itemThat info was not disclosed anywhere on the adIt is advertisingI email
Ordered size shirts on French Toast website --
of sized different asked for an exchange told I could ask for school credit when contact again to return told I need to work with School day to correct 30+ day later
returned a few items and have not received a refund for themMy record shows that that the company received the items on December I have contacted this business four times nowI called twice and have emailed twiceMy Order # is ***The
Tracking number: *** The Items I returned are - 5012X BLUE S L/S OXFORD BLOUSE and 1- 1066G NAVY PLEATED SKIRT
I ordered uniform pants for my daughter and when they arrived they were too small So I sent them in for an exchange using the exchange form in their package Now they are saying that they don’t actually offer exchanges even though they supplied the form They want to charge me a fee for a return, they don’t know when I will get a refund, and I still don’t have the uniform pants I need This has been an ongoing issue with this company and their customer service sucks They tell you someone will contact you regarding your issue but no one ever does
On 5/28/I purchased French Toast uniforms online for $ I called *** on and spoke with Customer Service Representative Leigh at 10:am for approximately minutesI called for assistance regarding the multiple pending charges from French Toast on my checking account ($210.95, $and $ 47)The charge for $had been refunded and I wanted and needed access to the $I was told that it should fall off in a day or two, but I could email customer service my bank statement showing the pending transactionsI emailed customer at 11:am on I received a reply email from Temica Winforming me that I'd have to wait to days depending on my bankI spoke with a bank representative on and 06.04.18, stating that I have to wait for the transaction to post and dispute or wait for the merchant to clear it and the pending transaction falls off It's been a week or business days since my funds have been withheld from me and