Mr. Belvedere's

My sisters and our 7 daughters met in Sheboygan, WI. for our annual girls weekend. We live in various parts of Minnesota and Wisconsin so our children rarely get to spend time together and we thought it would be great to spend Memorial Day Weekend in Sheboygan. Half of us reserved rooms at the Sleep Inn & Suites in Sheboygan. We checked into the hotel on Friday afternoon but upon checking our hotel room, we came across a bed bug between the mattress and box spring. The maintenance person came to the room and took the bug, when he returned he informed us that he “disposed” of the bug but insisted it was not a bed bug; however, they had us move to 2 rooms on a different floor. We didn’t find anything that evening but found a bed bug crawling on a pillow that was on the floor the next morning. This time the maintenance man agreed it was a bed bug but told us that it would be 24 to 48 hours before an exterminator could clean the room, due to the fact that it was a holiday weekend. After speaking to a supervisor/owner, he changed his story and said that he couldn’t confirm it was a bed bug and even suggested that we brought it into the hotel!
Our Memorial Day weekend, which we took vacation time from work to attend, was meant to allow us the time to relax and catch up with each other, got cut short because of the possibility that we had bed bugs in our cars, clothing, and body. We spent the remainder of the weekend cleaning our luggage, car seats, and vehicles while our children cried because they didn’t get to swim with their cousins all weekend like they were promised.
My experience at the Sleep Inn & Suites was insulting, from the rescinded admittance of the issue to accusing me of bringing the bed bug to the hotel. I am further disgusted by the reaction of the corporate office and their refusal to ensure we are made whole by our experience. Somehow, my family is being held financially responsible for the quality of the room we were provided. Not only were we forced to pay for the night we stayed at the hotel, we have also been charged for a night we did not.
To reiterate, the hotel moved us on Friday night because there was a bug in our room, the maintenance man agreed it was a bed bug we found on Saturday morning, and the hotel stated that it was going to be 24-48 hours before the hotel could be professionally cleaned. I have since confirmed with Sheboygan County Public Health that Sleep Inn & Suites had the rooms heat-treated for bed bugs, yet they refuse to take responsibility for the issue.