Mr. Bill's Pools

Mr [redacted] called in late August, we made arrangments and an agreement to come back and do more work on his poolPart of the agreement was to have someone there to assist with his deck which was off level and attached to the pool, this did not happen and we in fact did the repairs to his deck at no cost to himFurther more the agreement between us was to give him a credit and buy a load of water as well which in fact is exactly what occurredThis matter was closed between both parties and yet he continues to complainThe company did exactly what Mr [redacted] asked and agreed upon [redacted]

See attached 2nd invoice evidencing water discount and reduced price from $to $plus tax

Mr Bills Pools & Spas
E Main St Endicott, NY
607-239-fax: 607-239-
REF ***
** *** had the company do a service callon his Spa, Service tech told him he needed a new circuit boardCustomer disagreed with the diagnosis andsent board out to be checked,
his findings were as we originally told him and he needed a new boardHe declined to purchase the new circuit board
He was charged a service call fee of plustax as in any service call we perform

Once again , this was brought to my attention after reading the original complaintI would be more than happy to refund some of this charges, however I would need to verify was has been alleged . We do not keep customers credit card information on file , that would be improper and I am sure no one would want there credit card information kept in any retail locationI would be happy to talk about the issue and come to a resolution any time the customer is freeI am available every day, if not in the store my can be reached by an associate on my personal phone as well. The phone number is *** ,days a weekIt would seem that there is a mountain being created out of a mole hill if you willA resolution is not a problem, there does need to be some aspect of verification as before a refund would occur in any instance. Simple communication with me is where we begin to finalize a resolutionsincerely, Bill ***

This complaint I am just being made aware ofIf for some reason what the customer states is true I will look at receipt and pump at no cost and give a refund amount that is deemed fair, no problem. If customer brings me the receipt for charges I would be happy to resolve the situationBill

The facts with regards to this complaint are as follows, First, this complaint was on the 1stof September, no conversation had taken place with customer until the 4th of Sept.? Customers wife contacted us in effort to talk to husband, we called on different occasions and mailbox was full each time
making it impossible to reach someoneOn the 4th of September Mr*** called and spoke with myself with claims that I should have told him he would need a retaining wall for a section of yard around pool, then proceeded to threaten me with legal action, which is when any threat of that nature ends a conversation immediately. First off, the customer was specific about the location of pool and height to his existing patio, and the pool is exactly where he requested as he had plans to construct a deck around the pool and was specific about having pool close to patio level. If he had a company constructing a deck for him I speculate they would have been more specific as to his needs and would have expressed any need for retaining wallI do not see a need for such a wall, but I am not a landscaper and it is quite possible the company building the deck is attempting to get more monies from projectHowever I have not been able to assess the issue and am more than willing to check it out for any options that may be possible, as I am always willing to help any customer with a dilemmaI was hired to install a pool, not do landscaping of any nature , however I offered to grade his yard at one end of pool so it would be sloped in better fashion, and at no additional costFurthermore to claimthat I was dishonest crosses a line, I have been completely up front about the work we did and the pool looks great! Even with such an erroneous claim, we will still be more than happy to come to yard and see If we can help the customer in any wayI can understand anyone being upset when they are told more money is need to complete a project however I am not the landscaper or deck installer and bear no responsibility for his concerns, yet still am more than willing to access the issue as I will help in any way I can, but will not compensate for any retaining wallWe welcome a conversation with regards to my assessing the issue, but we only seek to help with a solution not a confrontation of erroneous blameSincerely, Bill Taylor

Mr *** Pool had a liner replacementLater it was necessary to do a second repair as his sundeck was attached to the pool and both were not level and had to re leveledSpoke with Mr *** about situation and he agreed it would have been impossible to have seen this with out water
in pool. We agreed to do the repairs and did so. After the repairs were complete some sand had sunk in again exposing bottom strapsI sent Crew over to add more at no additional expense and in fact gave customer off the Original price and also sent another load of water to him at no cost,, resulting in the companies Loss off All was agreed upon and situation is closed

I had just sent you via my phone all my receipts showing that I had paid MrBills Pools and Spas in full a month before this company had installed the pool on 7/17/and I paid in full on 6/18/along with pictures of what the pool had looked like before installation, during and the product when completed. Also included are copies of the water receipts from *** to Go and the address and phone number for them are *** *** ** *** *** and the address is ** *** *** *** *** *** ** ***The original water receipt when pool was installed on 7/17/was for $and the pool water receipt for $to replace pool water that MrBills Pools and Spas was unable to hold while draining my pool 8/21/2014, so I had to replace the gallons lostI also included the our credit card receipt showing the charge and date for the $which shows under the date of 8/21/and the name shows as *** *** ***I called MrBills on 8/21/which was the same day that his crew had come out to fix the pool liner and metal pool straps from severing the new pool liner and level the pool, to address that the problem of the metal strap supports problem had in fact not been fixed. Before all this took place I spoke with MrBill and we discussed the problems and steps that needed to have taken place for them to fix the pool weeks prior to the 8/21/repair dateThere was no money discussed, no charges mentioned, the only thing requested was that I have the sun deck inspected by a contractor because the decking was attatched to pool and MrBill was concerned for safety reasonsI complied with MrBills request and had the deck inspected and it was found to be structurally secure and was given the go ahead to have MrBills crew come in and do the repairsThe repairs done were unsatisfactory, requiring me to contact MrBill on 8/21/to inform that there was in fact no sand added to protect the liner, but the pool corner had been leveledThere was no reply from MrBillsOn 8/26/MrBills crew had shown up in the morning, there hadn't been any contact to myself,or my spouse that this would be the day his crew would be coming to our residenceI spoke with MrBills crew and allowed them to do the repairs, and also had asked the crew to contact MrBill and ask him that he cover the pool water needed to fill my pool since it had to be drained once again to finish the repairsMrBills crew informed me that MrBill had agreed to pay for this water shipment to replace lost water, and I was informed that I had to call his office and set up delivery with *** his employeeSpeaking with *** on 8/26/I informed her I was told by MrBill to call and set up water delivery with herShe said she was aware and that also I had an invoice bill for me at the office for a total off $1,I asked what this charge was for and then was informed by *** that I had to speak with MrBill about these chargesI spoke with MrBill that evening of 8/26/and he informed me that these charges were for leveling of the pool, sand to protect liner, and labor because they had to unscrew the corner deck boards, lift the corner of the pool and add in sand to levelI disputed his charges stating that when we had first spoke I mentioned and showed him pictures of the pool and sun deck, and also stated that I wanted an estimate for ALL repairs that needed to be doneI also mentioned that there was no discussion that there would be a cost to me for him to send out a crew to repair my pool, and also stated that this was beyond my control and that this was supposed to be his expertise and I firmly believe that since he was the professional in the pool business and had been doing it for over years as MrBill had explained that this was something he could have addressed and forseen especially since this was a preexisting pool shell, he (MrBill) himself had inspected and given me the estimate of what it would cost to repair the pool and liner, everything that I needed before the installation and that the estimate he had given me on 6/18/2014, he had told me this is all the things I need to repair my pool and have things operationalI also explained to MrBill that I took on the responsibility of replacing the gallons lost, from the 8/repair because his company didn't have the capacity to hold more than gallonsMrBill then became very irate with me on the phone with me, using profanity, and telling me that I needed to pay this bill and what did I expect him to just send out his crew to do these repairs for free ? MrBill stated he does nothing for free and that he in fact was doing me a favor by not charging me for the repairs on 8/26/and that he was cutting me a break by only charging the 8/21/repairsMrBill then stated he would not order the pool water until this bill taken care of and series of back and forths and me stating that I would not pay this bill because it wasn't discussed, there was never any mention of charges, and that there wasn't any communication on his businesses part and also that I had paid for the water from last repairMrBill then became even more irate on the phone and said the he would take off the charge of $from the bill to cover last water fill deliverybringing the bill to $and with taxes it brought it to a total off $MrBill had told me that's as low as he is going, I expressed once again that I feel that this is a malicious bill for turning him into the Revdex.com, and that it was a get back at me for making him accountable for the inferior work that I had received and also holding him accountable for the repairs not being done properlyMrBill stated I had a choice of either paying this bill, we could do it the easy way or the hard way and I could face legal actionMyself being a permanent and completely disabled Veteran and on a fixed income, I was completely unable to fight a company of that stature in court and be able to afford an attorney to represent my rightsI reluctantly paid the invoice that he order the water and I would pay half before the water and the rest of the invoice after water was ordered and deliveredAs you can see on my credit card receipt there was a charge from MrBills Pools and Spas on 8/26/for $and a charge the following day for $completing the payment of $additional to the already estimated price on 6/18/In MrBills reply he states that his company took a $loss if you notice in my receipts and statements that the $came from a $off the last minute invoice I was presented with without any knowledge of $and the remaining $came from the 8/27/water delivery that his company covered totaling his calculation of the $loss, but failed to mention in his reply that he (MrBill) had charged me an additional $as you see on my statementAlso I was told that I would be receiving a detailed receipt in the mail and MrBills Pools and Spas will not return my phone calls, as I am inquiring about where this detailed receipt is and why I haven't received it. the Revdex.com can contact the *** to Go to verify all deliveries made and who paid for those deliveriesMy resolve would be the refund of my $back to my credit card, as I feel I was bullied by MrBills Pools and Spas to pay this ghost invoice and that MrBill had used intimidation and threatened with a legal action to collect payment if I failed to doI firmly believe that this was a malicious act and in retaliation to me turning his business in to the Revdex.com and being made to be held accountable for the workmanship of his company and stand by it
Thank You
Scott Whitney

Mr *** called in late August, we made arrangments and an agreement to come back and do more work on his poolPart of the agreement was to have someone there to assist with his deck which was off level and attached to the pool, this did not happen and we in fact did the repairs to his deck at no cost to himFurther more the agreement between us was to give him a credit and buy a load of water as well which in fact is exactly what occurredThis matter was closed between both parties and yet he continues to complainThe company did exactly what Mr *** asked and agreed upon. *** ***

I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below As stated in our original complaint, my husband took it apart and fixed it It is back on the motor and working well on our pool We will not take it back off and take it to him Because of his fraudulent behavior we do not want to return to his shop We paid with a credit card and he has our information He can either credit our card back or send us a check at our address We live minutes away from his shop and have already made trips there Considering that, I believe that we deserve a full refund Our next step will be small claims court and he can end up paying the court costsSo no, we don't feel this is anywhere near resolved. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards, *** *** *** *** In response to his response, I have phone records that I called Mr Bills pools and spoke with *** on many occasions and did not receive a phone call backThese are the dates Aug 24, 25, and sept My husband called times on sept Absolutely no response to our calls We feel the pool installer should make people aware that they will need to do other work to the yard aka a $retaining wall and let the customer make a decision whether they would like to proceed with the installation of the poolAfter years of installing pools, we are positive that you knew what you were getting us into and did not care That is just bad business We are consulting with an attorney at this point When you did finally get a hold of my husband you said you would grade down the other side of the poolThat is not where the problem is You really prey on the innocent consumer and that is unfortunate We have had several professionals come look at the pool insulation and they can't believe what it looks like Very amateur We regret doing business with you It's been a very difficult couple of weeks We should have done our research on pool installers because we have now found many people that you did the same thing to *** ***