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Mr. Bill's Pools

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Mr. Bill's Pools Reviews (6)

This complaint I am just being made aware of. If for some reason what the customer states is true I will look at receipt and pump at no cost and give a refund amount that is deemed fair, no problem.  If customer brings me the receipt for charges I would be happy to resolve the situation.. Bill

The facts with regards to this complaint are as follows, First, this complaint was on the 1stof September, no conversation had taken place with customer until the 4th of Sept.? Customers wife contacted us in effort to talk to husband, we called on 3 different occasions and mailbox was full each time...

making it impossible to reach someone. On the 4th of September Mr. [redacted] called and spoke with myself with claims that I should have told him he would need a retaining wall for a section of yard around pool, then proceeded to threaten me with legal action, which is when any threat of that nature ends a conversation immediately.  First off, the customer was specific about the location of pool and height to his existing patio, and the  pool is exactly where he requested as he had plans to construct a deck around the pool and was specific  about having pool close to patio level.  If he had a company constructing a deck for him I speculate they would have been more specific as to  his needs and would have expressed any need for retaining wall. I do not see a need for such a wall, but  I am not a landscaper and it is quite possible the company building the deck is attempting to get more monies from project. However I have not been able to assess the issue and am more than willing to check it out for any options that may be possible, as I am always willing to help any customer with a dilemma. I was hired to install a pool, not do landscaping of any nature , however I offered to grade his yard at one end of pool so it would be sloped in better fashion, and at no additional cost. Furthermore to claimthat I was dishonest crosses a line, I have been completely up front about the work we did and the pool looks great! Even with such an erroneous claim, we will still be more than happy to come to yard and see If we can help the customer in any way. I can understand anyone being upset when they are told more money is need to complete a project however I am not the landscaper or deck installer and bear no responsibility for his concerns, yet still am more than willing to access the issue as I will help in any way I can, but will not compensate for any retaining wall. We welcome a conversation with regards to my assessing the issue, but we only seek to help with a solution not a confrontation of erroneous blame. Sincerely,  Bill Taylor

Mr Bills Pools & Spas
1802 E Main St Endicott, NY 13760
607-239-4424 fax: 607-239-4479
REF [redacted]
[redacted] had the company do a service callon his Spa, Service tech told him he needed a new circuit board. Customer disagreed with the diagnosis andsent board out to be checked,...

his findings were as we originally told him and he needed a new board. He declined to purchase the new circuit board.
He was charged a service call fee of 80.00 plustax as in any service call we perform.

Mr [redacted] Pool had a liner replacement. Later it was necessary to do a second repair as his sundeck was attached to the pool and both were not level and had to re leveled. Spoke with Mr [redacted] about situation and he agreed it would have been impossible to have seen this with out water...

in pool. We agreed to do the repairs and did so. After the repairs were complete some sand had sunk in again exposing bottom straps. I sent Crew over to add more at no additional expense and in fact gave customer 300.00 off the Original price and also sent another load of water to him at no cost,, resulting in the companies Loss off 600.00. All was agreed upon and situation is closed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,  [redacted]       In response to his response,   I have phone records that I called Mr Bills pools and spoke with [redacted] on many occasions and did not receive a phone call backThese are the dates.  Aug 24, 25, 28 and sept 1.  My husband called 2 times on sept 2.  Absolutely no response to our calls.  We feel the pool installer should make people aware that they will need to do other work to the yard aka a $5000 retaining wall and let the customer make a decision whether they would like to proceed with the installation of the pool. After years of installing pools,  we are positive that you knew what you were getting us into and did not care.  That is just bad business.  We are consulting with an attorney at this point.  When you did finally get a hold of my husband you said you would grade down the other side of the pool. That is not where the problem is.  You really prey on the innocent consumer and that is unfortunate.  We have had several professionals come look at the pool insulation and they can't  believe what it looks like.  Very amateur.  We regret doing business with you.  It's been a very difficult couple of weeks.   We should have done our research on pool installers because we have now found many people that you did the same thing to.  [redacted]

Mr [redacted] called in late August, we made arrangments and an agreement to come back and do more work on his pool. Part of the agreement was to have someone there to assist with his deck which was off level and attached to the pool, this did not happen and we in fact did the repairs to his deck at no cost to him. Further more the agreement between us was to give him a 300.00 credit and buy a load of water as well which in fact is exactly what occurred. This matter was closed between both parties and yet he continues to complain. The company did exactly what Mr [redacted] asked and agreed upon. [redacted]

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Address: 1802 E Main St, Endicott, New York, United States, 13760-5532

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