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Mr. B's Auto Repair

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Mr. B's Auto Repair Reviews (2)

From: [redacted]<[redacted].com>Date: Tue, Dec 20, 2016 at 5:59 PMSubject: In reference to complaint #[redacted]To: [redacted]@myRevdex.com.org[redacted]-I appreciate that the mechanic, Brian, chose to respond to my complaint with detailed explanation for his failure to provide safe and timely service of my vehicle. This is encouraging given that he has not responded to my independent inquires into the matter. Unfortunately, this was not a courtesy that I was afforded at the time of service. Despite his reporting, the circumstances remain that he coerced payment for services that he could not render at the time with the threat of removing my inspection stickers both old and updated yielding my care illegal to drive. This service delay resulted in loss wages because I did not have a repaired automobile for a scheduled business trip. Finally, the shop failed to secure my automobile while in their care. While he alleges that they did not cause damage to my car, which I dispute, they also parked my automobile illegally on a public street. They did not alert me that the automobile was available as confirmed in their response. This further exposed my car to the risk of the damage it inevitably received.I disagree with Brian's assertion that I was upset and unable to calm down on the date that I collected my automobile. I was quite calm and respectful. I called his shop that evening and  informed him that I would be making a police report from the location where he'd left my car parked. His retort was that it was not his problem. I wrote a thorough letter expressing my consumer expectations, poor experience and the hope that Mr. B's could retain my respect as a quality neighborhood auto shop in the neighborhood I work in. These effort to communicate a resolution have gone without response from Mr. B's. Auto. This is contrary to what Brian describes as my not expressing my dissatisfaction. I have not returned to the business that sits across the street from my job site because Brian was dismissive and rude at the onset of this issue. I think it would be fruitless and disruptive to discuss this at the business given his previous conduct.I will note that I am not seeking a refund for the entire amount. I noted that as the amount in dispute. I am seeking the cost of damages to my rear left bumper and body of my car as well as the cost of transportation for the day the car was in service as I'd scheduled a meeting on the day actual repairs were made after being informed that my car would be serviced on the first date he failed to render repairs. This are fair expectations of a business that provided such deplorable customer service and care of my car. My dissatisfaction remains in their unethical practices, poor customer service and damage of my automobile. -[redacted]

December 28, 2016Hello [redacted],Good day to you again. certainly appreciate your time and effort towards conclusion of this case.First and foremost, [redacted] seems to be seeking remedies to problems that do no exists. I had already explained the problems we faced with her vehicle and she agreed to the delay and refused the refund offered to her at the time service was being rendered. [redacted] is flat outlying about her experience. I cannot offer her any monetary satisfaction. To say that "coerced payment for services that I could not render and threat of removing her inspection stickers rendering her car illegal to drive, is a lie. If her stickers were removed, we would have placed on new stickers after inspection. Secondly, [redacted] had the option to go to any of the other thousands of shops and be inspected immediately so this is just not true. It would seem that [redacted] had a bad day and decided to make Mr. B's Best her target for that day.She stated the delay resulted in loss wages, this is absolutely ludicrous and speaks to the dishonesty of [redacted]. Philadelphia is a first world city, not a village on a remote planet; if a business trip is vital to my job, I can rent a car immediately or better yet borrow one to make my trip. This to me suggest, [redacted] is not prepared to function in a business climate. If she is prepared she would circumvent obstacles and delays and make her important business trip. Let's be truthful here, [redacted] works across the Street and informed us, she would be at work all day, to please call if we needed anything.[redacted] says we have damaged her car, there were no damages to [redacted]'s automobile, at all when I inspected it; [redacted] says we parked her car illegally on a public street, how is this possible? There were no tickets on her car for what she alleges is illegal parking. This is clearly a case of trying to get something from Mr. B's where clearly there is nothing to get here. At best [redacted] is grasping at straws.

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Address: 208-210 South 59th Street, Philadelphia, Pennsylvania, United States, 19139

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