Stockmohr entered into a contract on 8/7/and installed a roof for the *** on 9/14/ The roof carried a year labor warranty from Stockmohr This labor warranty expired in September of Because the service call is after the expiration date of the labor warranty, a service charge is placed on the call Currently that charge is $plus NYS sales tax The customer decided to remove the snow and ice on their own after a conversation with [redacted] rather than pay for the service call (which, depending on the date and time of the call, could have been after the snow/ice melted) Leaks resulting from ice dams are not a labor warranty issue or a manufacturer's issue While we would be happy to attempt to service the home, a service charge would apply Unfortunately, cape cod homes often have poor ventilation and original insulation which can result in above average ice conditions Stockmohr is not responsible for damage caused from ice dams.Documents available upon request.We request that this complaint be removed as the customer is filing a complaint outside of the warranty coverage period and refusing to pay a service charge for service Ice damming is not covered under a labor warranty from Stockmohr as per our contract with the homeowner, even during the original 5-year post-installation period
Stockmohr entered into a contract on 8/7/and installed a roof for the *** on 9/14/ The roof carried a year labor warranty from Stockmohr This labor warranty expired in September of Because the service call is after the expiration date of the labor warranty, a service charge is placed on the call Currently that charge is $plus NYS sales tax The customer decided to remove the snow and ice on their own after a conversation with [redacted] rather than pay for the service call (which, depending on the date and time of the call, could have been after the snow/ice melted) Leaks resulting from ice dams are not a labor warranty issue or a manufacturer's issue While we would be happy to attempt to service the home, a service charge would apply Unfortunately, cape cod homes often have poor ventilation and original insulation which can result in above average ice conditions Stockmohr is not responsible for damage caused from ice dams.Documents available upon request.We request that this complaint be removed as the customer is filing a complaint outside of the warranty coverage period and refusing to pay a service charge for service Ice damming is not covered under a labor warranty from Stockmohr as per our contract with the homeowner, even during the original 5-year post-installation period