To whom it may concern, In response to complaint number ID [redacted]: I acknowledge the customer’s concerns and this is my factual response. Upon putting the deposit of $300.00 the customer fully inspected this 1999 Cadillac Deville and made his decision to purchase this car. I had explained to him...
our store terms and conditions which is state on the back for the purchase order. He understood it and made his final decision and left a deposit on 4-**-2016. He sign the “used vehicle order” which state that he had “read and agree to terms and conditions on the back of this page”. On 4-**-2016 he returned and stated than he does not want the car and demanded his deposit back in a very threatening way. I simply explain to him again about our store terms and conditions in which he acknowledge and sign for. In conclusion, his deposit will be held as store credit as it was clearly stated in our terms and conditions. Thank You
In regards to this Complaint ID# [redacted] customer Ramon P[redacted] places a $300 non-refundable deposit on a 2010 BMW 550 GT VIN# [redacted]. A receipt was given to [redacted] in which he agrees to all terms and condition and signed. It clearly stated that “NO REFUND FOR ALL DEPOSIT” in bold. The...
$300 deposit will be kept as store credit and he can use it for future purchase. We have never call or told the customer that there is any repair in fact the car is in perfect condition. The truth is that customer insurance price was too high and he decides to back out the deal. Please kindly look into all supporting documents attach. Please do understand this is a store policy and it is clearly stated on the invoice and also in our store.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did not back out because of the insurance because I purchase a car from Security Dodge on November **, 2016 and the car has full coverage. I want my deposit refunded because I did not buy a car from Mr Car.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern, In response to complaint number ID [redacted]: I acknowledge the customer’s concerns and this is my factual response. Upon putting the deposit of $300.00 the customer fully inspected this 1999 Cadillac Deville and made his decision to purchase this car. I had explained to him...
our store terms and conditions which is state on the back for the purchase order. He understood it and made his final decision and left a deposit on 4-**-2016. He sign the “used vehicle order” which state that he had “read and agree to terms and conditions on the back of this page”. On 4-**-2016 he returned and stated than he does not want the car and demanded his deposit back in a very threatening way. I simply explain to him again about our store terms and conditions in which he acknowledge and sign for. In conclusion, his deposit will be held as store credit as it was clearly stated in our terms and conditions. Thank You
In regards to this Complaint ID# [redacted] customer Ramon P[redacted] places a $300 non-refundable deposit on a 2010 BMW 550 GT VIN# [redacted]. A receipt was given to [redacted] in which he agrees to all terms and condition and signed. It clearly stated that “NO REFUND FOR ALL DEPOSIT” in bold. The...
$300 deposit will be kept as store credit and he can use it for future purchase. We have never call or told the customer that there is any repair in fact the car is in perfect condition. The truth is that customer insurance price was too high and he decides to back out the deal. Please kindly look into all supporting documents attach. Please do understand this is a store policy and it is clearly stated on the invoice and also in our store.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did not back out because of the insurance because I purchase a car from Security Dodge on November **, 2016 and the car has full coverage. I want my deposit refunded because I did not buy a car from Mr Car.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]