Mr. D'S Plumbing & Heating, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The statements in the letter provided by MrD's is false, incorrect, inaccurate and filled with many errorsI tried on more than one occasion to negotiate a time with Sue for a technician to come to my house and look at the work I needed done, but she went into a severe panic and repeatedly kept flipping out on me and denied me an appointmentShe also stated that she did not know if she could send a technician out to my home. It is unprofessional to give one price over the phone without physically having a technician looking at what needs to be done. Once the technician came to my house, I'm sure the price would have be much higher than Sue quoted over the phone. I actually needed different services done, but Sue was so unprofessional, loud, and rude that I was unable to communicate this information to herThat is when my daughter took the phone to try and calm Sue down so we could negotiate accurate business services. When my daughter spoke with Sue, again, she began to panic, yell and deny us servicesWe informed Sue that we work everyday, and told her the time we got home during the week, and also asked if we could have someone come out on Saturday, but she still denied us services. I also called and spoke with the owner, MrD, and explained what happened with Sue. MrD, informed me that someone would call me on 02/19/to setup an appointment, but no one ever called to setup anythingThis clearly is bad business practices. What MrD's fail to realize is that they are not the only plumbers in the city of PhiladelphiaAt this point, MrD's services are not necessary or needed because I have found a very professional plumber who did not give me a problem with an appointment, came to my home and provided an estimate, and will perform all of my services at a reasonable price
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The statements in the letter provided by MrD's is false, incorrect, inaccurate and filled with many errorsI tried on more than one occasion to negotiate a time with Sue for a technician to come to my house and look at the work I needed done, but she went into a severe panic and repeatedly kept flipping out on me and denied me an appointmentShe also stated that she did not know if she could send a technician out to my home. It is unprofessional to give one price over the phone without physically having a technician looking at what needs to be done. Once the technician came to my house, I'm sure the price would have be much higher than Sue quoted over the phone. I actually needed different services done, but Sue was so unprofessional, loud, and rude that I was unable to communicate this information to herThat is when my daughter took the phone to try and calm Sue down so we could negotiate accurate business services. When my daughter spoke with Sue, again, she began to panic, yell and deny us servicesWe informed Sue that we work everyday, and told her the time we got home during the week, and also asked if we could have someone come out on Saturday, but she still denied us services. I also called and spoke with the owner, MrD, and explained what happened with Sue. MrD, informed me that someone would call me on 02/19/to setup an appointment, but no one ever called to setup anythingThis clearly is bad business practices. What MrD's fail to realize is that they are not the only plumbers in the city of PhiladelphiaAt this point, MrD's services are not necessary or needed because I have found a very professional plumber who did not give me a problem with an appointment, came to my home and provided an estimate, and will perform all of my services at a reasonable price
Regards,
*** ***