Mr. Drain Plumbing

The call center person did not not reply to question about cost honestly in English and the plumber wanted dollars to clear a bathroom basin [redacted] 209>for first hourI borrowed a tool took minuetsthey are gouging people who are in need and naive

Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Contact Name and Title: [redacted] OPS MANA Contact Phone: XXXXXXXXXX Contact Email: [redacted] @YAHOO.COM WE ARE SORRY YOU FEEL THIS WAY WE GAVE YOU SEVERAL OPTIONS TO RESOLVE YOUR ISSUE THE TECHNICIAN THAT CAME TO YOUR HOUSE IS A YEAR VETERAN PLUMBER WE LEFT JOB AFTER GIVING YOU SEVERAL OPTIONS AND YOU DID NOT WANT TO MOVE FORWARD WITH OPTIONS WE GAVE YOU TO RESOLVE THE PROBLEM WE ARE WILLING TO WORK WITH YOU BUT YOU HAD STATED YOU DID NOT WANT TO PAY THE PRICE ON THE OPTIONS WE PROVIDED PLUMBING CODE REQUIRES A C/O TO BE INSTALLED EVERY 100' OR EVERY CHANGE OF DIRECTION OR EVERY DEGREES YOUR SEWER LINE IS NOT UP TO CODE WE GAVE YOU OPTIONS THE PRICE IS THE PRICE YOU ARE FREE TO CALL OTHER PLUMBERS AND SHOP AROUND Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a blatant lieYou left your foot metal snake in my sewage lineIs that not your responsibility to remove it? I called multiple times after your quotes to have you guys come and talk to me and take the snake out and fix the problem but if you don't respond how do you expect me to accept your offerYOU DID NOT RESPOND TO MY CALLS SO STOP LYING THAT I AM NOT ACCEPTING YOUR PRICEI don't want your service anymore RAY Please refund my money

The call center person did not not reply to question about cost honestly in English and the plumber wanted dollars to clear a bathroom basin *** *** 209>for first hourI borrowed a tool took minuetsthey are gouging people who are in need and naive

On February 9th, Drain King sent a technician named *** to our home to repair a pinhole leak in an exterior copper pipeIt was evident very quickly that he wasn't sure what he was doingHe walked back and forth from the work site to his truck numerous timesHe kept changing what the problem was and how it needed to be repairedThe upsetting part was when he offered to break our water meter so that it would leak and we could claim it through our insuranceWhen I told him that was dishonest he became very rudeHe wrote on his work form the work he had done, but actually he had done nothing except made the leak largerWe had water everywhereHe told me that I needed to pay him and sign the work formWhen I told him I wasn't going to pay for a job that was not done he became even ruder with his commentsI told him I would pay the with the understanding that I was going to call his supervisor to have someone else come out and do the job properlyThe next day a techni

Complaint: ***I am rejecting this response because:my issue was never resolved, the *** *** lied in their
response regarding my complaintThey did not fix the plumbing issue, they had one technician that offered to
break our water meter, another technician who told
me he only did the minimum work to appease me and their
supervisor would never answer my requests to speak with himThey were so very rude and then said in their
response that I was the rude oneThis is untrue, they are the most unprofessional company I have ever dealt
withTheir technician *** asked me to complain on *** about the technician ***, because they were
trying to get him firedAlso, *** told me that he felt I should ask *** the supervisor for my money back
Sincerely,*** ***

Initial Business Response /* (1000, 10, 2014/09/05) */
The customers toilet sits to close to the wall so he had previously caused a dent in his wallHe had Spackled the toilet to the wall and painted it in place.The toilet has paint on it from this previous workThe customer was advised of
this and we did not charge the customer for removing and resetting the toilet with a new wax ring
Initial Consumer Rebuttal /* (3000, 12, 2014/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business response, from RRG, is not true
I did pay for and have NOT received a refund for this workWhen the company representative came to look at the damage, he offered to refund my payment and NOT fix his damage, I turned this down stating that I do not want a refund, I want the damage FIXED
I did NOT spackle the toilet to the wall
The complete interior of this house was panited before we bought it in Dec2007, any paint on the backside of the toilet was likely left there when that bathroom was painted in
This toilet was removed once before since we purchased this house, when new floor covering was installed in this bathroom,
THAT plumber had NO PROBLEM removing and replacing the toilet without causing any damage or hitting the wall with the toilet
I believe in personal responsibility, I live by the old adage "If you break it, you bought it"In this case the plumber employed by RRG broke the wall in our house, I paid for the replacement of the wax seal, and I expect your member company to be a responsible company in our community and fix what they break
The only "middle ground" that your email refers to, that I am willing to accept is: They broke it, they fix itI expect this repair work to be completed in full in the very NEAR future, I will accept NOTHING LESS

Please see attached

Initial Business Response /* (1000, 5, 2015/08/03) */
Contact Name and Title: [redacted] OPS MANA
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@YAHOO.COM
WE ARE SORRY YOU FEEL THIS WAY WE GAVE YOU SEVERAL OPTIONS TO RESOLVE YOUR ISSUE THE TECHNICIAN THAT CAME TO YOUR HOUSE IS A 10...

YEAR VETERAN PLUMBER WE LEFT JOB AFTER GIVING YOU SEVERAL OPTIONS AND YOU DID NOT WANT TO MOVE FORWARD WITH OPTIONS WE GAVE YOU TO RESOLVE THE PROBLEM WE ARE WILLING TO WORK WITH YOU BUT YOU HAD STATED YOU DID NOT WANT TO PAY THE PRICE ON THE OPTIONS WE PROVIDED PLUMBING CODE REQUIRES A C/O TO BE INSTALLED EVERY 100' OR EVERY CHANGE OF DIRECTION OR EVERY 135 DEGREES YOUR SEWER LINE IS NOT UP TO CODE WE GAVE YOU OPTIONS THE PRICE IS THE PRICE YOU ARE FREE TO CALL OTHER PLUMBERS AND SHOP AROUND
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a blatant lie. You left your 75 foot metal snake in my sewage line. Is that not your responsibility to remove it? I called multiple times after your quotes to have you guys come and talk to me and take the snake out and fix the problem but if you don't respond how do you expect me to accept your offer. YOU DID NOT RESPOND TO MY CALLS SO STOP LYING THAT I AM NOT ACCEPTING YOUR PRICE. I don't want your service anymore RAY.
Please refund my money.

Complaint: [redacted]I am rejecting this response because:my issue was never resolved, the [redacted] lied in their
response regarding my complaint. They did not fix the plumbing issue, they had one technician that offered...

to
break our water meter, another technician who told me he only did the minimum work to appease me and their
supervisor would never answer my requests to speak with him. They were so very rude and then said in their
response that I was the rude one. This is untrue, they are the most unprofessional company I have ever dealt
with. Their technician [redacted] asked me to complain on [redacted] about the technician [redacted], because they were
trying to get him fired. Also, [redacted] told me that he felt I should ask [redacted] the supervisor for my money back.
 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/03) */
Contact Name and Title: [redacted] OPS MANA
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@YAHOO.COM
WE ARE SORRY YOU FEEL THIS WAY WE GAVE YOU SEVERAL OPTIONS TO RESOLVE YOUR ISSUE THE TECHNICIAN THAT CAME TO YOUR HOUSE IS...

A 10 YEAR VETERAN PLUMBER WE LEFT JOB AFTER GIVING YOU SEVERAL OPTIONS AND YOU DID NOT WANT TO MOVE FORWARD WITH OPTIONS WE GAVE YOU TO RESOLVE THE PROBLEM WE ARE WILLING TO WORK WITH YOU BUT YOU HAD STATED YOU DID NOT WANT TO PAY THE PRICE ON THE OPTIONS WE PROVIDED PLUMBING CODE REQUIRES A C/O TO BE INSTALLED EVERY 100' OR EVERY CHANGE OF DIRECTION OR EVERY 135 DEGREES YOUR SEWER LINE IS NOT UP TO CODE WE GAVE YOU OPTIONS THE PRICE IS THE PRICE YOU ARE FREE TO CALL OTHER PLUMBERS AND SHOP AROUND
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a blatant lie. You left your 75 foot metal snake in my sewage line. Is that not your responsibility to remove it? I called multiple times after your quotes to have you guys come and talk to me and take the snake out and fix the problem but if you don't respond how do you expect me to accept your offer. YOU DID NOT RESPOND TO MY CALLS SO STOP LYING THAT I AM NOT ACCEPTING YOUR PRICE. I don't want your service anymore RAY.
Please refund my money.

The call center person did not not reply to question about cost honestly in English and the plumber wanted 395.00 dollars to clear a bathroom basin. [redacted] 209>00 for first hour. I borrowed a tool took 10 minuets. they are gouging people who are in need and naive.