Mr. D'S Plumbing & Heating, Inc.

3/4/15To whom it may concern,This letter is in response to a customer complaint that was placed with the Revdex.com from [redacted]. On 2/14/15 we had no available appointments as our schedule was already fully booked for that day. Plus, we do not offer free estimates on a Saturday....

We offer free estimates to customers if we have an available technician in their area but we do not give appointments for this, we offer it as a courtesy. My employee simply stated a minimum price of $95.00 to fix a leak to give [redacted] an idea of a cost. My employee offered to try to have a technician go out Monday 2/17/15 but [redacted] wanted an exact time which we can'provide due to the nature of this business. My employee offered to call her as soon as we had a technician available at which [redacted] stated she had things to do and didn’t when she would be home. We were willing to provide her a free estimate but she was not offering any flexibility with her time.Unbeknownst to my employee, [redacted] placed her daughter on the phone and her daughter began to tell me employee that she must be suffering from anxiety and depression and she should seek medical help at which point my employee stated she would have the owner call [redacted]. This is company policy.We have dealt with [redacted] in the past and have always been fair with our prices.My employee, Suzanne, is always professional with customers and this is the first complaint I have received about her in the five years she has worked for my company.We are sorry we could not accommodate [redacted] with her request for a free estimate. This is our busy season and due to the extreme cold weather this last month we are dealing with homeowners with frozen pipes, no running water and not heat in their homes. We would have been happy to give [redacted] a free estimate when we had availability.Thank you for your time.– Sheila D

3/4/15To whom it may concern,This letter is in response to a customer complaint that was placed with the Revdex.com from [redacted]. On 2/14/15 we had no available appointments as our schedule was already fully booked for that day. Plus, we do not offer free estimates on a...

Saturday. We offer free estimates to customers if we have an available technician in their area but we do not give appointments for this, we offer it as a courtesy. My employee simply stated a minimum price of $95.00 to fix a leak to give [redacted] an idea of a cost. My employee offered to try to have a technician go out Monday 2/17/15 but [redacted] wanted an exact time which we can'provide due to the nature of this business. My employee offered to call her as soon as we had a technician available at which [redacted] stated she had things to do and didn’t when she would be home. We were willing to provide her a free estimate but she was not offering any flexibility with her time.Unbeknownst to my employee, [redacted] placed her daughter on the phone and her daughter began to tell me employee that she must be suffering from anxiety and depression and she should seek medical help at which point my employee stated she would have the owner call [redacted]. This is company policy.We have dealt with [redacted] in the past and have always been fair with our prices.My employee, Suzanne, is always professional with customers and this is the first complaint I have received about her in the five years she has worked for my company.We are sorry we could not accommodate [redacted] with her request for a free estimate. This is our busy season and due to the extreme cold weather this last month we are dealing with homeowners with frozen pipes, no running water and not heat in their homes. We would have been happy to give [redacted] a free estimate when we had availability.Thank you for your time.– Sheila D