On April 12, prior to dispatch, Mrs [redacted] was contacted by the on call service professional and made aware of both the $emergency fee and the $diagnostic charge prior to being dispatched to the call In addition, a telephone call was made to Mr [redacted] , who was at the affected residence, to explain what the service professional thought he could do to possibly get temporary power back on to a live panel, before the storm got too bad so we could discuss options Our service professional was in fact able to, and did install a temporary breaker to restore power and bypass the damaged breaker connection The problem was diagnosed and it was understood between both parties that a new panel (main service) was necessary to permanently resolve the problem Customer was given a quote of $to make the necessary repairs which involve much more than a breaker Customer informed our service professional that he already had a quote from another company around $but was unable to reach them after several attempts Note that there was a very dangerous storm at the time Customer threatened us with a complaint to the Revdex.com if they had to pay more than $including the emergency fee, diagnostic and temporary power and We refused and collected the emergency and diagnostic fee We were not paid to leave the customer with temporary power nor were we paid to do so We are responsible for the safety of any electrical work we perform We were not willing to accept the responsibility for providing temporary power that the customer or a different contractor may or may not complete in a safe mannerWe were not aware that the customer had been told of and given a quote to correct this situation prior to calling us While the customer is free to use who they wish, they were aware of the $and $fees prior to our agreement to come out that late at night in a dangerous storm The customer was also aware that we were not willing to take the responsibility for the temporary connection after which we had no control Therefore we removed the temporary breakerThe customer was not charged for nor did they pay for temporary power At no time did we agree to restore power or accept responsibility for temporary power for $ Our quote was for much more than a breaker and we are not willing to perform substandard work at any costWe hope this clarifies matters The customer was not charged for nor did they pay for temporary power At no time did we agree to restore power or accept responsibility for temporary power for $ Our quote was for much more than a breaker and we are not willing to perform substandard work at any cost We hope this clarifies matters
To whom it may concern: We did in fact offer the home safety check but the customer signed declining it Attached is the document with a customer signature denying our request to perform the home safety check The quality of materials, labor and service in your home is very important to the safety of your family and not something we are willing to take shortcuts on We strive to give only the best service we know how at a fair price We give up front pricing first before we do the job so the customer is fully aware of everything by signing before we do the work giving us authorization to do the work at the price quoted We charge by the job from our pricing guide and do not charge by the hour which assures that all customers know the cost before we do the work and pay the same price for the same task We only perform tasks after written customer authorization We understand the customer may know someone they could have called to do the work cheaper In the future we suggest they are aware of the quality of materials, labor and service Any further questions may be directed to me at ###-###-#### [redacted] , Mr Electric of San Antonio
see attached
To whom it may concern:
After review we believe the charges were fair and accurateThere are several relevant issues not mentioned in the complaint .A
diagnostic had to be performed to determine exactly what had to be done to
correct the problemsThe home
had burned wiring in several of the receptacles
that needed to be addressed making it much more than just changing out
receptaclesOur service professional also installed a amp, LED GFCI at No
Charge to the customerOur price includes a home safety check at no additional
cost that was declined by the homeownerWe also offered the customer an
Advantage Plan which would have saved the customer $48.32.As far as not giving prices on the phone, our industry is known for
electrical contractors who give a price on the phone and charge much more after the job is
completeIn the electrical business we do not know what is involved until we
see exactly what we need to doIn order to improve customer satisfaction and
fairness we do not give prices on the telephone knowing that this will cause
some customers to go elsewhereWe do come out and look at the job ad give an
exact price prior to the jobIf the customer agrees to the price we get a
customer signature of approval prior to moving forward with the jobThe
customer was fully aware of the price and agreed prior to our doing the jobIt is true that someone knowledgeable of the construction trades may be able
to find someone to perform these services at a lower priceHowever the State
of Texas and local municipalities have strict rules and regulations governing
our industry that must be followedAs a licensed electrical contractor we are
liable for electrical issues arising on areas where we may have been involved
Our service professionals are experts in electrical service, unlike maelectricians
whose expertise are in new homes, commercial buildings or other fieldsWe are continuously
keeping up with pricing of other electrical service contractors and find that
we are comparableWe do not believe this customer was overcharged*** ***Mr
Electric of San Antonio?
Their electrical repair work is not guaranteedPaid $for repair of an entry lightWork took about minutes...repair lasted less than monthsCalled office and they said an entirely new billing would have to occur
We use a menu pricing guide that provides customers with an exact price for the entire job. It is not designed to provide the customer with an itemized price as the customer requestedThank you, *** ***, MrElectric of San Antonio *** ** *** * *** *** *** ** *** ###-###-####
Complaint: ***
I am rejecting this response because: I still want an itemized bill and they have yet to provide me with one I am the customer and should be allowed to see what I was charged for on my billIt would help to see what everything costWhat is so hard about that?
Regards,
*** ***
Complaint: ***
I am rejecting this response because: they are still stalling. We were not offered a home safety check at no additional cost as they stated. The so called Advantage Plan was not offered as well and even if it had been, $would not have done much against a bill of $1262.69. As far as the price on the telephone, this was done after the work. I called to get some type of price quote to see if they were always this high and they seemed to me like they were nervous. They wouldn't give me anything until I gave them a name. I had to give a bogus name before they would share anything. As I stated before, my wife was aware but had no idea what the job entailed and if that was a fair price or not. Last of all, they still won't break down the bill so we can see what was charged for labor and what was charged for materialsI want an itemized bill
Regards,
*** ***
On April 12, 2016 prior to dispatch, Mrs. [redacted] was contacted by the on call service professional and made aware of both the $150 emergency fee and the $124 diagnostic charge prior to being dispatched to the call. In addition, a telephone call was made to Mr....
[redacted], who was at the affected residence, to explain what the service professional thought he could do to possibly get temporary power back on to a live panel, before the storm got too bad so we could discuss options. Our service professional was in fact able to, and did install a temporary breaker to restore power and bypass the damaged breaker connection. The problem was diagnosed and it was understood between both parties that a new panel (main service) was necessary to permanently resolve the problem. Customer was given a quote of $2839.08 to make the necessary repairs which involve much more than a breaker. Customer informed our service professional that he already had a quote from another company around $1680.00 but was unable to reach them after several attempts. Note that there was a very dangerous storm at the time. Customer threatened us with a complaint to the Revdex.com if they had to pay more than $150 including the emergency fee, diagnostic and temporary power and. We refused and collected the emergency and diagnostic fee. We were not paid to leave the customer with temporary power nor were we paid to do so. We are responsible for the safety of any electrical work we perform. We were not willing to accept the responsibility for providing temporary power that the customer or a different contractor may or may not complete in a safe manner. We were not aware that the customer had been told of and given a quote to correct this situation prior to calling us. While the customer is free to use who they wish, they were aware of the $150 and $124 fees prior to our agreement to come out that late at night in a dangerous storm. The customer was also aware that we were not willing to take the responsibility for the temporary connection after which we had no control. Therefore we removed the temporary breaker.
The customer was not charged for nor did they pay for temporary power. At no time did we agree to restore power or accept responsibility for temporary power for $124. Our quote was for much more than a breaker and we are not willing to perform substandard work at any cost.
We hope this clarifies matters.
The customer was not charged for nor did they pay for temporary power. At no time did we agree to restore power or accept responsibility for temporary power for $124. Our quote was for much more than a breaker and we are not willing to perform substandard work at any cost. We hope this clarifies matters.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Mr Electric DID NOT inform the customer that they would place a temporary breaker and restore power ONLY if the customer agreed to contract Mr Electric to replace the breaker panel for $3000. The request was made to restore power, the technician stated he could provide a temporary breaker, the temporary breaker was installed then removed when we did not agree to contract Mr Electric to replace the breaker for almost $3000, however Mr Electric was paid in full for the service call and to tell the customer what they had already informed the electric company when we called their after hour service. You can not Strongarm a customer into paying your high prices. The company did not provide full disclosure.
Regards,
[redacted]
Customer was told up front that there was a $150 emergency fee and a $124 diagnostic. At no time was the customer told we would fix their problem for this cost. We are not willing to put our license on the line as requested.
To whom it may concern: We did in fact offer the home safety check but the customer signed declining it. Attached is the document with a customer signature denying our request to perform the home safety check. The quality of materials, labor and service in your home is very important to the safety of your family and not something we are willing to take shortcuts on. We strive to give only the best service we know how at a fair price. We give up front pricing first before we do the job so the customer is fully aware of everything by signing before we do the work giving us authorization to do the work at the price quoted. We charge by the job from our pricing guide and do not charge by the hour which assures that all customers know the cost before we do the work and pay the same price for the same task. We only perform tasks after written customer authorization. We understand the customer may know someone they could have called to do the work cheaper. In the future we suggest they are aware of the quality of materials, labor and service. Any further questions may be directed to me at ###-###-####. [redacted], Mr Electric of San Antonio
Tell us why We understand that you were not satisfied with the level of service we provided. According to our customer service representative and our service professional who...
provided the services, you were dissatisfied because we would not write a statement for your insurance company that you had damage from a lightning strike. Our technician tested the outlets and light fixtures and no damage was found that we could confirm. It was requested by you that we put the claimed damage down on our findings but to do so could be defrauding an insurance company, which our company is not willing to do.
We do apologize for the late response time. Our manager has not “actively avoided” you. Unfortunate family matters did delay our response. Phone calls were returned upon return to the office.
We know that you are upset but we cannot put claims down that we did not, or were not, able to find upon inspection.
Because you were dissatisfied with our service and findings, your VISA has been refunded the $200.26 that you spent with our company.
here...
On April 12, prior to dispatch, Mrs [redacted] was contacted by the on call service professional and made aware of both the $emergency fee and the $diagnostic charge prior to being dispatched to the call In addition, a telephone call was made to Mr [redacted] , who was at the affected residence, to explain what the service professional thought he could do to possibly get temporary power back on to a live panel, before the storm got too bad so we could discuss options Our service professional was in fact able to, and did install a temporary breaker to restore power and bypass the damaged breaker connection The problem was diagnosed and it was understood between both parties that a new panel (main service) was necessary to permanently resolve the problem Customer was given a quote of $to make the necessary repairs which involve much more than a breaker Customer informed our service professional that he already had a quote from another company around $but was unable to reach them after several attempts Note that there was a very dangerous storm at the time Customer threatened us with a complaint to the Revdex.com if they had to pay more than $including the emergency fee, diagnostic and temporary power and We refused and collected the emergency and diagnostic fee We were not paid to leave the customer with temporary power nor were we paid to do so We are responsible for the safety of any electrical work we perform We were not willing to accept the responsibility for providing temporary power that the customer or a different contractor may or may not complete in a safe mannerWe were not aware that the customer had been told of and given a quote to correct this situation prior to calling us While the customer is free to use who they wish, they were aware of the $and $fees prior to our agreement to come out that late at night in a dangerous storm The customer was also aware that we were not willing to take the responsibility for the temporary connection after which we had no control Therefore we removed the temporary breakerThe customer was not charged for nor did they pay for temporary power At no time did we agree to restore power or accept responsibility for temporary power for $ Our quote was for much more than a breaker and we are not willing to perform substandard work at any costWe hope this clarifies matters The customer was not charged for nor did they pay for temporary power At no time did we agree to restore power or accept responsibility for temporary power for $ Our quote was for much more than a breaker and we are not willing to perform substandard work at any cost We hope this clarifies matters
To whom it may concern: We did in fact offer the home safety check but the customer signed declining it Attached is the document with a customer signature denying our request to perform the home safety check The quality of materials, labor and service in your home is very important to the safety of your family and not something we are willing to take shortcuts on We strive to give only the best service we know how at a fair price We give up front pricing first before we do the job so the customer is fully aware of everything by signing before we do the work giving us authorization to do the work at the price quoted We charge by the job from our pricing guide and do not charge by the hour which assures that all customers know the cost before we do the work and pay the same price for the same task We only perform tasks after written customer authorization We understand the customer may know someone they could have called to do the work cheaper In the future we suggest they are aware of the quality of materials, labor and service Any further questions may be directed to me at ###-###-#### [redacted] , Mr Electric of San Antonio
see attached
To whom it may concern:
After review we believe the charges were fair and accurateThere are several relevant issues not mentioned in the complaint .A
diagnostic had to be performed to determine exactly what had to be done to
correct the problemsThe home
had burned wiring in several of the receptacles
that needed to be addressed making it much more than just changing out
receptaclesOur service professional also installed a amp, LED GFCI at No
Charge to the customerOur price includes a home safety check at no additional
cost that was declined by the homeownerWe also offered the customer an
Advantage Plan which would have saved the customer $48.32.As far as not giving prices on the phone, our industry is known for
electrical contractors who give a price on the phone and charge much more after the job is
completeIn the electrical business we do not know what is involved until we
see exactly what we need to doIn order to improve customer satisfaction and
fairness we do not give prices on the telephone knowing that this will cause
some customers to go elsewhereWe do come out and look at the job ad give an
exact price prior to the jobIf the customer agrees to the price we get a
customer signature of approval prior to moving forward with the jobThe
customer was fully aware of the price and agreed prior to our doing the jobIt is true that someone knowledgeable of the construction trades may be able
to find someone to perform these services at a lower priceHowever the State
of Texas and local municipalities have strict rules and regulations governing
our industry that must be followedAs a licensed electrical contractor we are
liable for electrical issues arising on areas where we may have been involved
Our service professionals are experts in electrical service, unlike maelectricians
whose expertise are in new homes, commercial buildings or other fieldsWe are continuously
keeping up with pricing of other electrical service contractors and find that
we are comparableWe do not believe this customer was overcharged*** ***Mr
Electric of San Antonio?
Their electrical repair work is not guaranteedPaid $for repair of an entry lightWork took about minutes...repair lasted less than monthsCalled office and they said an entirely new billing would have to occur
We use a menu pricing guide that provides customers with an exact price for the entire job. It is not designed to provide the customer with an itemized price as the customer requestedThank you, *** ***, MrElectric of San Antonio *** ** *** * *** *** *** ** *** ###-###-####
Complaint: ***
I am rejecting this response because: I still want an itemized bill and they have yet to provide me with one I am the customer and should be allowed to see what I was charged for on my billIt would help to see what everything costWhat is so hard about that?
Regards,
*** ***
Complaint: ***
I am rejecting this response because: they are still stalling. We were not offered a home safety check at no additional cost as they stated. The so called Advantage Plan was not offered as well and even if it had been, $would not have done much against a bill of $1262.69. As far as the price on the telephone, this was done after the work. I called to get some type of price quote to see if they were always this high and they seemed to me like they were nervous. They wouldn't give me anything until I gave them a name. I had to give a bogus name before they would share anything. As I stated before, my wife was aware but had no idea what the job entailed and if that was a fair price or not. Last of all, they still won't break down the bill so we can see what was charged for labor and what was charged for materialsI want an itemized bill
Regards,
*** ***
On April 12, 2016 prior to dispatch, Mrs. [redacted] was contacted by the on call service professional and made aware of both the $150 emergency fee and the $124 diagnostic charge prior to being dispatched to the call. In addition, a telephone call was made to Mr....
[redacted], who was at the affected residence, to explain what the service professional thought he could do to possibly get temporary power back on to a live panel, before the storm got too bad so we could discuss options. Our service professional was in fact able to, and did install a temporary breaker to restore power and bypass the damaged breaker connection. The problem was diagnosed and it was understood between both parties that a new panel (main service) was necessary to permanently resolve the problem. Customer was given a quote of $2839.08 to make the necessary repairs which involve much more than a breaker. Customer informed our service professional that he already had a quote from another company around $1680.00 but was unable to reach them after several attempts. Note that there was a very dangerous storm at the time. Customer threatened us with a complaint to the Revdex.com if they had to pay more than $150 including the emergency fee, diagnostic and temporary power and. We refused and collected the emergency and diagnostic fee. We were not paid to leave the customer with temporary power nor were we paid to do so. We are responsible for the safety of any electrical work we perform. We were not willing to accept the responsibility for providing temporary power that the customer or a different contractor may or may not complete in a safe manner. We were not aware that the customer had been told of and given a quote to correct this situation prior to calling us. While the customer is free to use who they wish, they were aware of the $150 and $124 fees prior to our agreement to come out that late at night in a dangerous storm. The customer was also aware that we were not willing to take the responsibility for the temporary connection after which we had no control. Therefore we removed the temporary breaker.
The customer was not charged for nor did they pay for temporary power. At no time did we agree to restore power or accept responsibility for temporary power for $124. Our quote was for much more than a breaker and we are not willing to perform substandard work at any cost.
We hope this clarifies matters.
The customer was not charged for nor did they pay for temporary power. At no time did we agree to restore power or accept responsibility for temporary power for $124. Our quote was for much more than a breaker and we are not willing to perform substandard work at any cost. We hope this clarifies matters.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Mr Electric DID NOT inform the customer that they would place a temporary breaker and restore power ONLY if the customer agreed to contract Mr Electric to replace the breaker panel for $3000. The request was made to restore power, the technician stated he could provide a temporary breaker, the temporary breaker was installed then removed when we did not agree to contract Mr Electric to replace the breaker for almost $3000, however Mr Electric was paid in full for the service call and to tell the customer what they had already informed the electric company when we called their after hour service. You can not Strongarm a customer into paying your high prices. The company did not provide full disclosure.
Regards,
[redacted]
Customer was told up front that there was a $150 emergency fee and a $124 diagnostic. At no time was the customer told we would fix their problem for this cost. We are not willing to put our license on the line as requested.
To whom it may concern: We did in fact offer the home safety check but the customer signed declining it. Attached is the document with a customer signature denying our request to perform the home safety check. The quality of materials, labor and service in your home is very important to the safety of your family and not something we are willing to take shortcuts on. We strive to give only the best service we know how at a fair price. We give up front pricing first before we do the job so the customer is fully aware of everything by signing before we do the work giving us authorization to do the work at the price quoted. We charge by the job from our pricing guide and do not charge by the hour which assures that all customers know the cost before we do the work and pay the same price for the same task. We only perform tasks after written customer authorization. We understand the customer may know someone they could have called to do the work cheaper. In the future we suggest they are aware of the quality of materials, labor and service. Any further questions may be directed to me at ###-###-####. [redacted], Mr Electric of San Antonio
Tell us why We understand that you were not satisfied with the level of service we provided. According to our customer service representative and our service professional who...
provided the services, you were dissatisfied because we would not write a statement for your insurance company that you had damage from a lightning strike. Our technician tested the outlets and light fixtures and no damage was found that we could confirm. It was requested by you that we put the claimed damage down on our findings but to do so could be defrauding an insurance company, which our company is not willing to do.
We do apologize for the late response time. Our manager has not “actively avoided” you. Unfortunate family matters did delay our response. Phone calls were returned upon return to the office.
We know that you are upset but we cannot put claims down that we did not, or were not, able to find upon inspection.
Because you were dissatisfied with our service and findings, your VISA has been refunded the $200.26 that you spent with our company.
here...