Mr Goldman Jewelry

Complaint: [redacted] I am rejecting this response because: · The transmission is not fixed They had ample opportunity to correct the problems as previously stated · I would like an independent arbitrator to investigate · The [redacted] service did not give me wrong information; they verified what I already suspected If the company won't fix the transmission, what can I do? There has been no attempt by the company to try to fix it; I am just referred to other parts of the car When I picked up the car I asked, "Did you rebuild my transmission"? I was told yes I asked, “Did you use any old parts"? They said, “Some parts don't wear out.” I paid $and the question was not answeredI said “Then you did not rebuild the transmission" They did not respond to my statement I have cooperated fully and given them ample opportunities to correct the problems I reportedThe best response I got was that we discussed the technical problem with other pros and we think it won't be a problem I am the customer and asked to have this resolved not pushed aside with their opinionsThe car is of little use due to their repair work and it seems they do not want to fix it or it would have been done when they had the car for a total of days If you go to a [redacted] website and put in the problems, it keeps coming back as a shift solenoid problemAs for buying the car for $2500, the blue book is around $Asking for the $still leaves me in the hole for $or so This is not an offer that I would accept As I have stated, I did not get what I paid for and the fact that I have to go through all this to get fair resolution just shows that I am justified in my request As for relinquishing their responsibility, that is up to themI will respond appropriatelyI cooperated for over months and got nowhere This all could have been avoided had I just been listened to and the problems were addressedAlso, they have had my # all this timeNever a call so has now escalated to where we are Thank you for your time Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:They sold me a broken part and I paid labor for putting that in...And also made me replace a part which wasn't even brokenThe only acceptable resolution to me is refund my money

To Whom it May Concern,C/OThe Revdex.comCase # [redacted] When [redacted] brought his vehicle to us for repair it determined that his transmission had failedAfter explaining that his best option was a rebuild [redacted] approved the transmission rebuild for the amount of as he indicated [redacted] failed to mention, however, that the balance of the bill totaling close to included additional parts and repairs beyond the scope of the transmission rebuild, that [redacted] also approved.As transmission experts that have been in the business for over years, we pride ourselves on the quality of the product we sellIt is a fallacy to believe that a "Factory rebuilt" transmission is a better productOur rebuilds are much more detailed and complete than a factory rebuilt transmission and we include several updates and modifications that the factory does not includeWe believe in our product and will always recommend a rebuild to our customers as their best option as we not only generate a better product but we also stand by it completelyWith every rebuild comes a year/unlimited mile warranty through a company called [redacted] which protects the customer's investment nationwide, and not just through our shopOther options are available to customers, at their own risk, but are typically not recommended unless the customer requests themIf [redacted] had requested other options they would have been given.To address the amount of time the vehicle was at our shop, [redacted] has indicated that his vehicle was here for a total of days of which were days straightThe duration of this time is only partly due to the work or diagnosis of the vehicle but also included a vacation that [redacted] had taken where we were more than happy to hold the vehicle for him until he returned.While we sympathize with [redacted] and are disappointed that he is having drivability issues with his vehicle, [redacted] ***'s vehicle was driven several times by qualified transmission/automotive mechanics and to this date no transmission issue has been discovered by our mechanics or any other shopAs stated before, [redacted] ***'s transmission is still under a complete warranty and any transmission related malfunction would be completely coveredTo date, there is no evidence that the transmission is exhibiting any issues and so, as of now, any issues that [redacted] is having have not been determined to under the scope of his warrantyWe are completely satisfied with the rebuild and truly believe that the transmission rebuild was successful and for this reason believe that a refund is unwarrantedHowever, should the transmission have issues in the future, we would be more than happy to uphold the warranty for the duration of the warrantyWe are still in contact with [redacted] and encourage him to contact us with any further issue or questions he may have.Thank you,Andrij S.CCT Owner

In this case the customer agreed to purchase a used transmission rather than go with the completely warrantied rebuild that we recommend to our customers for exactly this reason. Since we do not supply used transmissions and know the inherent risk of installing them we do not usually recommend this...

route for a transmission repair. Sometimes our customers insist and in an effort to help everyone- under every circumstance we will install used transmissions when necessary. However, we tirelessly express that because this is not our product we will not and cannot be held liable if the used transmission if it is faulty. We explain that even though we use a salvage yard that has an excellent customer service and will replace the transmission free of charge if it is faulty (as it was in this case), the customer will still be responsible for the labor of removing and replacing the additional transmission. Since transmissions are closed elements there is no way for us to visually inspect the internal components of the used transmission as there would be if we were performing an overhaul. We can only look at external areas for clues. When we received this transmission there was nothing suggesting that it was faulty.  Please note, that the transmission did not immediately fail. This customer brought his vehicle in for a transmission issue back in April 2016. He returned, as he mentioned with non-transmission related issues. In July 2016 he returned with another failing transmission. This is not the result of faulty workmanship, this is the result of a failed used transmission. This is exactly the circumstance that we warn our customers about when they are leaning towards going with a used transmission. We completely understand the frustration, and we try very hard to get customers to understand their liability in used transmissions and that it can inevitably result in a higher cost then if they had chosen to rebuild it in the first place. For example, what happens if the yard supplies another used transmission and it fails also? The customer would find themselves in the same situation and ultimately paying for a used transmission 3x over.We simply performed the act of installing a used transmission, as requested by the customer. If their was evidence that the transmission was failing due to our workmanship we would gladly warranty this, however, it is evident that the yard supplied a faulty transmission. We understand that the customer is upset by having to spend more money on the same problem, however, this was a risk that he was completely aware of. We did not supply the transmission and it is not our product. We have worked with the salvage yard and they are now willing to not only fully replace his transmission they even stated they would put some money towards the additional repair. We, in an effort also offered to complete the additional repair at a discounted price to help offset the costs as customer service is truly our #1 priority. However, we cannot recomplete jobs simply because the customer is now, unhappy with his decision to go with a used transmission. I am attaching a copy of the invoice showing that the customer signed the waiver explaining that we do not warranty used transmissions and

Complaint: [redacted]
I am rejecting this response because:
·       
The transmission is not fixed.
They had ample opportunity to correct the problems as previously stated. 
·       
I would like an independent
arbitrator to investigate.
·       
The ** service did not
give me wrong information; they verified what I already suspected.
If the company won't fix
the transmission, what can I do? There has been no attempt by the company to try
to fix it; I am just referred to other parts of the car.  When I picked up the car I asked, "Did
you rebuild my transmission"? I was told yes.  I asked, “Did you use any old parts"? They
said, “Some parts don't wear out.” I paid $4000 and the question was not
answered. I said “Then you did not rebuild the transmission".  They did not respond to my statement. 
I have cooperated fully
and given them ample opportunities to correct the problems I reported. The best
response I got was that we discussed the technical problem with other pros and
we think it won't be a problem.  I am the
customer and asked to have this resolved not pushed aside with their opinions. The
car is of little use due to their repair work and it seems they do not want to
fix it or it would have been done when they had the car for a total of 22 days. 
If you go to a ** website and put in the problems, it keeps coming back as a shift solenoid
problem. As for buying the car for $2500, the blue book is around $4500. Asking
for the $4000 still leaves me in the hole for $500 or so.  This is not an offer that I would
accept. 
As I have stated, I did
not get what I paid for and the fact that I have to go through all this to get
fair resolution just shows that I am justified in my request.  As for relinquishing their responsibility,
that is up to them. I will respond appropriately. I cooperated for over 6
months and got nowhere. 
This all could have been
avoided had I just been listened to and the problems were addressed. Also, they
have had my # all this time. Never a call so has now escalated to where we are.
Thank you for your time.
Regards,
[redacted]

To Whom it May Concern,C/OThe Revdex.comCase #[redacted]When [redacted] brought his vehicle to us for repair it determined that his transmission had failed. After explaining that his best option was a rebuild [redacted] approved the transmission rebuild for the amount of 3250.00 as he indicated. [redacted] failed...

to mention, however, that the balance of the bill totaling close to 4000.00 included additional parts and repairs beyond the scope of the transmission rebuild, that [redacted] also approved.As transmission experts that have been in the business for over 35 years, we pride ourselves on the quality of the product we sell. It is a fallacy to believe that a "Factory rebuilt" transmission is a better product. Our rebuilds are much more detailed and complete than a factory rebuilt transmission and we include several updates and modifications that the factory does not include. We believe in our product and will always recommend a rebuild to our customers as their best option as we not only generate a better product but we also stand by it completely. With every rebuild comes a 3 year/unlimited mile warranty through a company called [redacted] which protects the customer's investment nationwide, and not just through our shop. Other options are available to customers, at their own risk, but are typically not recommended unless the customer requests them. If [redacted] had requested other options they would have been given.To address the amount of time the vehicle was at our shop, [redacted] has indicated that his vehicle was here for a total of 22 days of which 11 were days straight. The duration of this time is only partly due to the work or diagnosis of the vehicle but also included a vacation that [redacted] had taken where we were more than happy to hold the vehicle for him until he returned.While we sympathize with [redacted] and are disappointed that he is having drivability issues with his vehicle, [redacted]'s vehicle was driven several times by qualified transmission/automotive mechanics and to this date no transmission issue has been discovered by our mechanics or any other shop. As stated before, [redacted]'s transmission is still under a complete warranty and any transmission related malfunction would be completely covered. To date, there is no evidence that the transmission is exhibiting any issues and so, as of now, any issues that [redacted] is having have not been determined to under the scope of his warranty. We are completely satisfied with the rebuild and truly believe that the transmission rebuild was successful and for this reason believe that a refund is unwarranted. However, should the transmission have issues in the future, we would be more than happy to uphold the warranty for the duration of the warranty. We are still in contact with [redacted] and encourage him to contact us with any further issue or questions he may have.Thank you,Andrij S.CCT Owner

May 6, 2015To Whom It May Concern,This customer brought his vehicle to us, as indicated, in March 2015. Upon inspection it was discovered that his [redacted] had an internal transmission issue. As agreed upon, we completed a complete transmission overhaul with a 1 year/12,000 mile warranty. The customer...

did inform us of “hard shifting” which we explained could be the result of “relearning process” that can occur following major overhauls. This process is heavily document and can be confirmed on several professional websites, magazines, or text books, Because the customer expressed his reluctance in accepting our answer as true and honest, I have included a paragraph from an article which can be found at: [redacted].Computer Transmission Shift Adaptive RelearningMany transmissions produced today are adaptive, or programmable. On these transmissions, the timing of the release and application of elements (clutch packs and bands) is controlled by the transmission control module (a microprocessor). As the transmission shifts gears, one element is released as another is applied. If too much time occurs between the release of one element and the application of the next, a 'rev up of the engine will occur during the shift. If too little time occurs between the release of one element and the application of the next, a bind up' of the transmission will occur.The processor adjusts the timing values as the vehicle is driven, seeking to achieve the ideal shift parameters. This adjustment of timing values, known as 'learning' or adapting' occurs over a period of time while driving. The transmission controller never reaches a perfect adaptation value, because changes trigger constant adaptation. These changes include the driving habits of the operator, changes in driving conditions, and wear within the transmission. When a complete overhaul of a transmission is performed, it is necessary to go through a 're-learning'procedure.Because the relearning process can include a variation of abnormal processes, we ask our customers to bring their vehicle back to us in approximately 2 weeks or 15 days for a checkup that also validates their warranty. Without major, undeniable, symptoms we cannot verify additional transmission related problems until after sufficient “relearn” time has been given. The customer did this, and we were still unfortunately experiencing an abnormality. As the customer mentioned, there are thousands of parts within a transmission and so diagnosis can be complicated. We expressed to him that if our diagnosis found that this was an internal transmission issue this would be a warranty repair and that we would diagnose and take care of the issue, free of charge. He was also informed, as a measure of good business practices, that if the problem was not an internal transmission failure it would not be covered under his warranty and he would be financially responsible for diagnosis and repair.The customer became irate and produced a scene in our lobby, with multiple customer witnesses, demanding his keys back and threatening management with physical assault. Due to the height of the threats and his inability to reason at the time, the police were called and an incident was filed. The police returned the customers keys to him at the time.In the submitted customer complaint, the customer said that he was informed that his vehicle may have had the current issue prior to the overhaul. To clarify, when the vehicle was delivered to our shop it was having a very specific mechanical issue within the transmission. The transmission is computer controlled, and it is possible that the computer, working improperly, may have caused the mechanical failure of the transmission. However, when the transmission is experiencing a mechanical failure, there is no way to test the computer or its components, Therefore, the vehicle may have had an issue prior to its actual failure, which then may or may not have caused the eventual failure, however, until the mechanical issue is resolved there would be no way of knowing this. Now, that we have addressed the mechanical failure diagnosis of these control components was part of the diagnostic procedures we had begun venturing into.The customer’s request for a “replacement” transmission is not a reasonable request due to the fact that there is no such thing as a replacement transmission. The only parts available for this vehicle would either be a “used transmission” — which has no warranty or reliability; or a “remanufactured” transmission which is what we have already provided to the customer. Additionally, a “replacement” is simply not necessary. When you have a leaking pipe in your house, you do not go out and replace the whole house as this would be wasteful and unnecessarily expensive. Similarly, there are thousands of parts and components within the transmission and when 1 part acts up, it is not necessary to replace the whole transmission. One just has to find the component in question.The customer’s suggestion for a refund is also not reasonable since the customer's initial complaint- which was a mechanical issue within the transmission- has been resolved and the customer is still in possession of new working transmission parts which made up the initial bill.In conclusion, in order to uphold our warranty, we would be happy to continue diagnosis on his [redacted] in order to find an amiable solution. However, we would need ample time to correctly and efficiently diagnose the current conditions of the transmission as well as understanding and cooperation on the part of the customer. If the problem is within the transmission, we would be happy to cover his repair at no additional charge to the customer. We did not break the customer’s vehicle and are only asking for the necessary time and consideration that it will take to fix it. We simply need to find the “leaky pipe” and make the necessary corrections. We understand that time is valuable for the customer, as it is for us, and as it is for all of our customers. As a business who has been doing this for the past 36 years, I believe we are more than capable of finding and fixing the issue in a reasonable amount of time.Andy S.Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:They sold me a broken part and I paid labor for putting that in...And also made me replace a part which wasn't even brokenThe only acceptable resolution to me is refund my money

October 19, 2015To Whom it. May Concern:C/O Revdex.com: Case # [redacted]Thank you for your response. apologize if you felt attacked. However, "attacked" is exactly how I felt given your last two correspondences. I was not trying to attack you, simply trying to prove that we, also know what we are doing- as your letters suggested quite the opposite. The last letter We Sent simply sought to debunk the poor information you provided, not you personally. As for this one, I will keep it short.Your case revolves around 2 main facts. 1, your entire argument as set forth in your previous letter, was centered around false information provided to you by the ** dealer, that you stated was the turning point for you. We have already proven this information to be false. It's interesting that you would be willing to set them work on your vehicle despite written evidence to the contrary of what they claimed. It's ashamed that you were so willing to jump to a conclusion about us based on a conversation with a ** employee, but even after we have proven him wrong, you are still unwilling to accept anything we have to say, making this sound more personal than professional at this point.2nd, you paid for and are in possession of a new parts and an overhauled transmission that comes with a 3 year unlimited mile warranty to protect your investment. This warranty does not cover issues outside of the transmission. Currently, we have not verified a transmission concern. Therefore, your concerns fall outside of the scope of the warranty and outside of our responsibility. As you outlined your mechanical ability, you must be aware that just because you touch a vehicle does not mean you "caused" the new symptom. For example, if we replace the alternator and your car won't start because the starter went bad... did we cause this? No, this is simply inconvenient timing.Again, the 700,00 does not reflect on the invoice as a "credit" as believe you feel it should. It is simply the 1st billed part of the total labor cost. This cost did go towards the total job as indicated. You were quoted a price before the overhaul was completed. This initial cost is still part of the total cost. If you had chosen to stop after disassembly and diagnosis your bill would have included a labor cost of about 700,00+/-, instead of actually seeing a 700.00 charge on your bill, what you see is the full amount of each portion of the repair. This cost simply goes towards the cost-it is not "Lost" money. What you can see from the invoice is that the removal of the transmission was 378.00 and the disassembly and inspection was 252.00 which comes out to $630.00- actually a bit less than the estimated 700,00. Again, this was never suggested as a discount or credit of any kind,We ask our customers to sign our invoice as acceptance of the terms and conditions written on them. Whether you read it or not is up to you and has no bearing on the implications. Your signature on this document is an acceptance and is not required for us to charge your card. Your credit card receipt is the only signature we need to charge your card,Your suggestion that going to another [redacted] shop takes our responsibility away shows again that this seems more personal and really not about getting the vehicle fixed at this point. This is completely unacceptable rhetoric, Our [redacted] networking is really not your concern and our "punishment" should not be a consideration when attempting to have your vehicle's drivability concerns addressed, I do not really understand why you would choose to forgo the warranty option you have, especially if it could result in fixing the issues you claim you are having with your vehicle, This is a completely logical way to resolve the problem. Your unwillingness to cooperate or engage in potential Solutions is only causing further undue stress on the situation and impeding the process. The only thing "removing" our responsibility in this matter is your refusal of your warranty options,You discussed getting a new car. You certainly have the option of selling this one, A new transmission under warranty is a feature that a potential buyer would probably appreciate. Also, your 3 year warranty is completely transferable through our shop.As expressed in your warranty. Therefore, we would never be responsible for "incurred" costs or legal fees and will not be offering to pay any. As per a refund, I stand quite firm on the facts. As of yet, we have not diagnosed an issue, and we reserve the right as, as dictated in the warranty, to be the Verifying shop. As of now, it seems as if you have a working transmission, a warranty to cover any issue you may behaving for the next 3 years, and are still asking for a full refund of parts, time, effort, and fully functioning repairs which is completely unjustified. If it would be a help to you, and because we have complete confidence in the way the vehicle was performing at our last check we would consider purchasing the vehicle from you for $2,500.00,In conclusion, I am sorry that you are dissatisfied. But if you want my help in fixing the vehicle, it will be under the circumstances of the warranty as this protects you, the customer and me the shop owner equally, I am most certainly willing to work on our customer relations, if you are not, that is your prerogative, but your unwillingness to cooperate would relinquish our reasonability in the matter,Sincerely,Andrij S.CCT Owner