Mr Green Thumb Landscaping & Tree Service Ltd

Initial Business Response /* (1000, 5, 2015/12/15) */
We have been in contact with the guest and made sure he got his charger backThe guest stayed here at our Hotel for three nights, we refunded one night for his inconvenience and the cost of his charger
Initial Consumer Rebuttal /* (2000,
7, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
even though the wrong charger was sent back to me charger had htc on the base of the charger but if company refunds one night and cost of the charger I bought that is very acceptble to me, I would be a very happy and satisfied customer and recind all of my complaints against them

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This "answer" is unacceptable. Hometown Garage's statement that they have "exceeded the terms of their warranty" is a farce, and at BEST, serves to show that their warranty is inadequate. They obviously feel this is "unresolvable", but the resolution is easy to see. I should be compensated for all the expenses I incurred as a result of their mistake during replacement of my car's starter. Their botched job left me stranded, requiring my car to be towed, and my having to pay for substitute transportation while my vehicle was being repaired by a third party.For a business that touts their "excellent" service, their accreditation by the Revdex.com, and ASE Blue Seal certification, they are demonstrating anything BUT exemplary service.I would hope that the Revdex.com gives this situation its full attention, as well as serious consideration to this establishments accreditationRegards,
*** ***

Hometown Garage has exceeded the terms of the warrantyThe issue is not resolvable

On Thursday 5/Mr *** vehicle was serviced, starter replaced - charge was We had no contact with him until Tuesday 5/On Tuesday 5/Mr *** arrived at our facility demanding $He informed us he had a battery light come on while driving homeHe told us he felt it had something
to do with the repair we made and had tried to call us - it was an hour after our closing time. He continued driving it until it stoppedHe towed the car to another shop and left it there for days until they could look at it on 5/He rented a car for the daysHe felt we owed him $for the other shops bill, $for tow bill (no receipt, hand written paper by Mr ***), $he tipped the tow driver, and $for a day car rentalThe car rental is a little strange as he has a second car (his Trans Am) that he talked about when ever he came in the shopHe does drive it to work (it's across the street) but that's irrelevant.His invoice (copy attached) clearly shows his warrantyFor warranty service the vehicle needs to be returned to Hometown Garage, does not cover towing or substitute transportationWe don't know what happened to the car since we were not given the chance to see/repair itThe battery light wasn't on during our road test or during the initial part of his ride homeHad the alternator fuseable link not been hooked up the light should have come on immediatelyWhat caused the light to come on is irrelevantMr *** works across the street from Hometown GarageHad he called us the next morning (Friday5/20) we would have instructed him to tow the car to us and we would have put him in one of our loaner cars while we found & fixed the problemHad it turned out to be our mistake we would likely have exceeded our warranty requirements and paid all the towingHe would have been back on the road that day and wouldn't have had to miss work. Warranty repairs in any industry are made by the selling companyIt's not the client's option to have it repaired somewhere else and expect the selling company to just pay themMr *** didn't follow his responsibility under the warrantyHe didn't contact us to let us know he had a problem. None the less, in an effort to appease and keep a client we agreed to reimburse him the $repair bill and $towing bill

Initial Business Response /* (1000, 5, 2017/01/10) */
The Ramada Reno Hotel takes guests complaints very serious and try to resolve the issuesWhen we have a guest complaint we always check the room for the guests stated problems before a decision is made, this is standard protocol for all guest
complaintsOur Executive Housekeeper did check the room as Mr*** stated and a bed bug was foundExecutive Housekeeper told Mr*** that our Front Desk Manger was off that day and would be in contact with him the following dayHotel Front Desk Manager was in contact with Mr*** when she came back to work on Tuesday, January 3,
Front Desk Manager, *** *** offered Mr*** a refund of $to pay for the laundering of his clothes and to have his car cleanedMr*** told our Front Desk Manger he had to throw away all his belongings including his snowboarding equipmentHe told her he went to *** *** and purchased garbage bags, powders and spray for his belongings and car which prevented him from using his pre-purchased lift ticketsMr*** request compensation for his belonging that he threw away, his lift tickets, car detailing, items purchased from *** *** and cost to have his house treated*** *** asked why he threw away his belongings and he stated "why take the chance"*** *** asked what he threw away and he stated his ski jacket and clothes he was wearingMr*** was not will to give any details and felt it was a waste of time to talk with *** ***She than offered to fully refund his stay $Mr*** stated that was unacceptable and he would like to speak to who she reports to
Hotel GM *** ***, Hotel Director of Operations *** *** and Front Desk Manager *** *** called Mr*** and offered to completely refund the guest stay for both nightsWe explained to him that's the best we can do at property levelMr*** was not satisfied and refusedHotel is in the process of sending all reports to our Insurance Company for them to investigate
Hotel had the room along with adjoining rooms, upper and lower rooms treated on January 3,
Initial Consumer Rebuttal /* (3000, 7, 2017/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
An update: bed bug bite marks have developed on our skin
We do not accept the Ramada response because of multiple statements and there was absolutely no resolution
Since the hotel made no effort to contact me I called and eventually spoke with ***She offered a $refund followed by a full refundI let *** know this was unacceptable as I had already spent ~$on products that kill bugs and eggs for the car as well as trash bags for all items in the carThe car now needs to be cleaned professionally to remove the powder as I have been unsuccessfulA lot of our possessions taken into the hotel were also thrown out, which makes a refund for the hotel stay an insufficient resolution
*** was indifferent of the fact that our jackets, pants, gloves, etchad been thrown awayWhen *** questioned why we threw them out I did not simply state, "why take a chance"I explained in great detail that these items are water resistant and the technology used in these materials do not allow you to wash them without destroying them - let alone wash and dry them in extremely high heat, which is the only proven way to kill both bed bugs and the eggs when launderingWe threw out everything including socksWhen asked why socks were thrown out I explained we were not willing to risk infesting our house by keeping pairs of socks*** then began to ask how much everything costI told her that I did not know off the top of my head but I could get her an itemized listShe kept pressing for a number and I told her that it was a futile exercise to try and calculate this while driving, especially considering she had already let me know that a refund for the night stay was the best she could doI requested to speak with her manager since this was unacceptable and I would need to speak with someone who was able to do more to resolve the issueShe said she would speak with *** and get back to meDuring this call she also explained that the room I stayed in and two others had been cleaned and treated for bed bugs alreadyThis is a conflict of interest when protocol is to have these rooms inspected by a third party
The call with *** was more combative than solution oriented*** simply stated that a refund was all they would do and if this was unsatisfactory I could "take it up with their corporate attorneys"I thanked them all for their timeNeither *** nor *** said a word during this second call
I'm not sure what I did wrong hereI paid for this hotel and slept in one of their rooms with bed bugs, where I was bitten, lost my clothes, snowboarding equipment, lift tickets, and morePlus, I run the risk of having brought bed bugs and/or eggs back to my houseRamada has been unprofessional and dismissive since becoming aware of this issueThey are clearly not willing to be helpful and prefer to remediate the issue in courtI've started the legal process in Reno but have been advised to wait and see if my home becomes infested
Final Business Response /* (4000, 13, 2017/01/16) */
The Hotel would like to resolve this incidentHotel stated we could refund his entire stay and that was the best we could do at property level which Mr*** refusedHe wanted compensation for all his belongings including all his ski equipment, car detail and his home treatedHotel informed Mr*** that we would send all the information to our corporate officeHotel has sent all information to our corporate insurance company and they will be in contact with Mr***
Final Consumer Response /* (3000, 20, 2017/01/31) */
The incident has not been resolved*** *** with *** *** reached out to me on behalf of Reno RamadaWe were not able to connect over the phone after a couple of missed called going both waysSince then Brittany has not responded to my last voicemails and emails attempting to set up a call

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
As correctly stated in the response from Hometown Garage, I arrived at their facility on the morning of 5/24 - but I did not DEMAND anything.  I presented paperwork that documented the costs I incurred as a result of their faulty repair, and asked them what could be done to reimburse me.  The sentence "He told us he felt it had something to do with the repair we made" is based on, and backed up by, the repair bill I received (and provided to Hometown Garage) from the mechanic that diagnosed and fixed the problem that states there was a wire left unconnected as a result of the starter replacement.  I "left the car there for 3 days" because that garage already had a full day's work scheduled for Friday, and could not get to my vehicle until Monday.   Yes, I tipped the tow driver $20 - and even stated to the personnel at Hometown that I obviously didn't expect to be reimbursed for that amount, as that was my own judgement to provide the tip.  But that I did expect they would pay for the towing charge - which would have been the same had I had the car towed to my usual mechanic in Fitchburg, or back to the Hometown Garage in  Burlington - as I was exactly half way home at the time.   The statement about my having a second car is irrelevant.  The response from Hometown even STATES that - so why bring it up at all if it's irrelevant?  This is a cheap attempt to distract people and avoid their responsibility in this situation.  Had this happened to a family with only ONE vehicle, what would they use as an excuse then?  And in point of fact, my other vehicle had a broken exhaust pipe at the time and could not be driven (as if it's any of their business anyway).  That vehicle was repaired AFTER this whole fiasco, and I'll gladly provide the repair bill for that as proof. As for the invoice showing "clearly" that warranty service needs to be done by Hometown Garage, this does NOT take into account every circumstance that may arise.  I was stuck in Westford with a car that could not be driven.  So after calling their business about it and getting only an answering machine, I had to fend for myself and make the best decision I could.  Believe me, I would have LOVED to have taken the car back to them so they could see the error they made and correct it.  We all make mistakes, and after finding them, we make it right and then hope we don't make the same mistake twice.  Notice, too, that I am not disputing the 0riginal charge for the repair.  They bought the part and performed the service (POORLY, but they performed it none the less), and I am not asking for any of that money back.  I'm just asking for reimbursement for my costs associated with their faulty work. So had I towed the car to Hometown Garage on that Thursday evening, they say they could have provided me a loaner car on FRIDAY.  But what of Thursday night?  Was I supposed to sleep in my car?  In their parking lot?  In my office??  This is ludicrous.  The statement that "had he called us the next morning (Friday 5/20) we would have instructed him to tow the car to us" is also ridiculous, as my problem happened on a Thursday evening - during which I *DID* call them, but they weren't available.  So I'm only supposed to have issues during THEIR operating hours?  I did what I had to do.   This response from Hometown Garage is simply a way to stall for time, hoping that I will give up and walk away.  I will not.  In fact, I have contacted the Attorney General's office about this.  I hope that you folks at the Revdex.com can step in and mediate this. Thank you.
Regards,
[redacted]