Mr. Handy's Home Services

n the 14th day of September MrHandy's Home Service signed a contact with [redacted] at Center road West SenecaThe contact was for the remodel on the main bathroomWe the contractor were responsible forall the labor and installing of any and all new bathroom fixtures the customer [redacted] is responsible for the purchase of any and all materials neededApproximately two weeks after the signed contact we began workUpon arrival we learned the the customer had not purchased any materials so we began to removing the exiting bathroomOur contact was to remove a closet, old vanity old ceramic tile, plaster board and wire meshingAt that time the customer was suppose to get materials on the premises that we so that we could begin bringing the bath to orderAfter days had past [redacted] advised us to purchase the materials and she would reimbursed us for the purchaseSo that we could move on we had no choice but to get all the materiel there this is at the point when the job had changedUpon us bringing materials to the job site the advised us they we spent to much and would not pay us for what was purchased saying we are taking material to another jobAfter they check out all the prices on the internet they finally paid us for materials we purchasedWe at that point felt the job would be one of difficultly to complete and get paidAgainst our better judgment we continue the job and began doing the plumbing,electrical,and installing drywall and Dura-rock as neededAfter day two of returning bathroom back to there was a issue with the way we where installing things we where left notes everyday of how much we where doing things wrong and that they looked it up on the internet and seen that we where doing things the wrong wayOkay so as owner of the company I have done 1000's of bathrooms over years experience and the employees we had there have 30plus years of experience.We have gone out of our to please this customer as we do for every customer wehave [redacted] would not be happy with anything we where to do, we completed the electrical,plumbing drywall and plastering ready for paint and tile workWe where given a deposit upon signing of the contract $in which we have done all the removal,all plumbing,all electrical, drywall work in which we have cut way in the budgeting of money that we where givenOur license plumbing and electrical contractor have given approval for all work doneAll of our work was done in a proper and professional manner and on time as much as could be without customers stoppageWe are not responsible for walking away from the job, we showed up on a Monday morning to find out that the door locks had been changed with no explanation or proper reasonLater that week [redacted] had contacted us saying that we did not do things proper and did not want us to return to there house to complete the jobShe had stated all things we did where not done proper and did not want us back thereWe asked what we could do to fix or talk about things that she was complaining about and was told no that her father would address them and that we should return the depositWe have done more than half the job and where asked to leave for no apparent good reason, there is no proof that we have done anything improper and we have every right to holding [redacted] to the contract that she signed [redacted] is in Breech of contract and has slandered our name with no viable proof of misconduct or unprofessional workmanship.Thank YouMrHandy's Home Service [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintPertaining to his claim of an unsafe work environment, he is presently doing the exact same jobs in the immediate neighborhood, and his statement of the backlog: he informed me personally at my front door, that I would be his next jobThat was approximately one month ago He informed me I could cancel the contract now and hire some else, accept no one is available until next yearHis statement in regards to the dilapidated roof was due to owner neglect and lack of preventative maintenance is incorrect as this was caused by wind damage from a stormI don't know what preventative maintenance I could have performed regarding the roofing shingles and such Regards, [redacted]

In response to your letter written on Dec Mr *** contacted us back in September to do a complete tearoff and reroof of his home which at the time was delapatated due to homeowner neglict and lack of preventative maintenanceUpon meeting Mr *** and discussing his specific job
requirements he was made aware of company backlog due to a summer of uncommonly rainy weather and and unsually amount of snow and freezing rain even for BuffaloWe agrreed to write a contract due to Mr *** concerns with his insurance companyMr *** was repeatedly old his job would be completed when we accomplished pending jobs, unforutnately Mr *** job requires a minimumof 4-days to completeThe weather since August has prevented us from completing and starting exterior jobs especially of his magnitudeThe safety of our employees is held to the highest standardsIt is unsafe even with modern fall arest harnesses and safety equipment to be on a snow covered roof or an icy roomFurthermore the integrity of the interior of his home would be compromised upon opening his roof causing liability to usMr *** was told if he could find somebody else to due the work please do soHe was made fully aware of our company backlog and our initial meeting on Sept our company would be happy to terminate said contract with Mr *** at this time as we can not provid a service due to verry inclimate weather due to injury liability and damage to his interior of his home due to snow

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintPertaining to his claim of an unsafe work environment, he is presently doing the exact same jobs in the immediate neighborhood, and his statement of the backlog: he informed me personally at my front door, that I would be his next jobThat was approximately one month ago. He informed me I could cancel the contract now and hire some else, accept no one is available until next yearHis statement in regards to the dilapidated roof was due to owner neglect and lack of preventative maintenance is incorrect as this was caused by wind damage from a stormI don't know what preventative maintenance I could have performed regarding the roofing shingles and such.
Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintPertaining to his claim of an unsafe work environment, he is presently doing the exact same jobs in the immediate neighborhood, and his statement of the backlog: he informed me personally at my front door, that I would be his next jobThat was approximately one month ago. He informed me I could cancel the contract now and hire some else, accept no one is available until next yearHis statement in regards to the dilapidated roof was due to owner neglect and lack of preventative maintenance is incorrect as this was caused by wind damage from a stormI don't know what preventative maintenance I could have performed regarding the roofing shingles and such. Regards, *** ***

Consumer called to state additional problems have been found: We now know that the bathroom backer board needs to be removed and installed correctly and the plumbing needs to be corrected for the sinks and the shower. The sink drain is not sloped properly and the shower plumbing is loose and
not secured properly

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I reject the response MrHandy’s Home ServiceIf his response was truthful, why did it take him months since the date of our initial Revdex.com complaint to respond? Would a licensed electrical contractor really give approval of cutting lines to other rooms and leaving the other rooms without power? We had also started a complaint with Home Advisor several weeks before we submitted our complaint with the Revdex.comAt the point that we started the complaint process with Home Advisor we were willing to work towards a more acceptable quality of workAfter more than two weeks working with home advisor and still no improvement in work quality (with the exception that some of the duct tape was removed from the electrical work, but not all of it) was the point where we decided we need to protect our house from additional damageSince the time of our original home advisor complaint we have found additional problems outside of our bathroom that were caused by the work of MrHandy’s Home Service crewThe unprofessional approach that this company has taken is very disheartening.
Regards, *** ***

n the 14th day of September MrHandy's Home Service signed a contact with *** *** at Center road West SenecaThe contact was for the remodel on the main bathroomWe the contractor were responsible forall the labor and installing of any and all new bathroom fixtures the customer *** *** is responsible for the purchase of any and all materials neededApproximately two weeks after the signed contact we began workUpon arrival we learned the the customer had not purchased any materials so we began to removing the exiting bathroomOur contact was to remove a closet, old vanity old ceramic tile, plaster board and wire meshingAt that time the customer was suppose to get materials on the premises that we so that we could begin bringing the bath to orderAfter days had past *** *** advised us to purchase the materials and she would reimbursed us for the purchaseSo that we could move on we had no choice but to get all the materiel there this is at the point when the job had changedUpon us bringing materials to the job site the advised us they we spent to much and would not pay us for what was purchased saying we are taking material to another jobAfter they check out all the prices on the internet they finally paid us for materials we purchasedWe at that point felt the job would be one of difficultly to complete and get paidAgainst our better judgment we continue the job and began doing the plumbing,electrical,and installing drywall and Dura-rock as neededAfter day two of returning bathroom back to there was a issue with the way we where installing things we where left notes everyday of how much we where doing things wrong and that they looked it up on the internet and seen that we where doing things the wrong wayOkay so as owner of the company I have done 1000's of bathrooms over years experience and the employees we had there have 30plus years of experience.We have gone out of our to please this customer as we do for every customer wehave*** *** would not be happy with anything we where to do, we completed the electrical,plumbing drywall and plastering ready for paint and tile workWe where given a deposit upon signing of the contract $in which we have done all the removal,all plumbing,all electrical, drywall work in which we have cut way in the budgeting of money that we where givenOur license plumbing and electrical contractor have given approval for all work doneAll of our work was done in a proper and professional manner and on time as much as could be without customers stoppageWe are not responsible for walking away from the job, we showed up on a Monday morning to find out that the door locks had been changed with no explanation or proper reasonLater that week *** *** had contacted us saying that we did not do things proper and did not want us to return to there house to complete the jobShe had stated all things we did where not done proper and did not want us back thereWe asked what we could do to fix or talk about things that she was complaining about and was told no that her father would address them and that we should return the depositWe have done more than half the job and where asked to leave for no apparent good reason, there is no proof that we have done anything improper and we have every right to holding*** *** to the contract that she signed*** *** is in Breech of contract and has slandered our name with no viable proof of misconduct or unprofessional workmanship.Thank YouMrHandy's Home Service ***

Revdex.com spoke to company who confirmed there was not a start date on the contract and no down payment was acceptedRevdex.com suggests consumer find another contractor to do the work on their roof as this company has statedtheir schedule does not permit enough time to do this job